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Customer Service Quality Assurance

Location:
Parsippany, NJ
Posted:
November 17, 2023

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Resume:

Ross Schultheis

Professional Summary

Resourceful Manufacturing Lead/Supervisor with 10 years of experience leading teams and increasing profitability through streamlining processes and identifying areas of improvement. An adaptable collaborator with knowledge of enhancing operations and maintaining high standards of safety practices. Proven leader with dedication to organization and effective Leadership skills.

Key Strengths

Strategic Operations Leader

Manpower, Manufacturing & Production Planning

Quality Assurance, RGA & Scrap Reduction, Capa’s

Product Coordination and Development

Customer Service

Inventory Management

Work History

Euroimmun – Lead Technician

Mountain Lakes, NJ

07/2019 – Present

Lead Technician with manufacturing Team that produces HEP20 cells for ANA kits to be utilized in laboratories all throughout North America. Assisted in directing a group of Technicians in daily production outputs of various Autoimmune testing kits for screenings.

Drive production results through strict ownership and accountability, ensure budgeting performance is reached.

Assisted with Team development and implemented systems to improve production overall performance and efficiencies that are achievable and sustainable. Worked alongside colleagues from Germany to introduce new manufacturing lines to our existing production.

Improve line performance by limiting downtime, improving changeover time on all manufacturing lines, using consistent training techniques and SOP procedures by evaluating the process and employee input and ensure all training is being followed.

Monitor and update all SOPs for production and address all inefficiencies by coaching and mentoring employees through teamwork and positive follow up.

Followed and enforced strict sanitary cleanliness program GMP related equipment and ensure all cGMP/ISO/FDA guidelines are being enforced by working in conjunction with the Quality department that our product is of good quality first time pass standards.

Experienced with Cell Slide Histology machines using Human Epithelial cells with Data Matrix bar coding for traceability, UV conveyors and Package sealers along with lot printing machines for packaging, microscopic quality control on materials.

Work with scheduling and procurement on all production including material availability to ensure all OTD schedules are matched to meet the customer’s demands.

GPR – Head Technician for Assembly

Fairfield, NJ

09/2015 - 06/2019

Lead Technician of assembly for a manufacturing machine prototype fabrication product for industrial businesses.

Assisted Manager in daily schedule meetings with all department stakeholders to streamline customer orders for 95% On Time included staffing requirements and general strategic planning.

Tracked new material shipments and coordinated flow of materials at different stages of manufacturing to align with procurement expectations and production lead times.

Ensured that all Environment Health and Safety guidelines were followed and adhered to by all employees following strict SOPs for all positions. Maintained a zero on the job accident rate throughout my tenure.

Monitored product by creating standards and working with the company quality-control programs in all aspects of Manufacturing, developing procedures for facility and equipment maintenance for modification, including replacement of machines/ Maintaining 100% quality throughout the manufacturing process.

Prepared and maintained daily production reports for the management team.

Identified areas for business improvements and utilized client feedback to drive developments in the Hydraulic side of the business.

Metro Gourmet – Batch Department Lead

Parsippany, NJ

03/2013 - 08/2015

Managed the mixing and baking of an organic glute-free product of breads and breadcrumbs for commercial businesses and retails stores.

Facilitated training/mentoring with all new team members. Packaging and shipping of all products produced for customers.

Evaluated daily operational logs and submitted reports to analyze to identify problems and develop remediation plans to ensure quality and on time delivery of product.

Ensure cGMP procedures and practices were being maintained and being followed by all manufacturing batching team members.

ad08k9@r.postjobfree.com

973-***-****

Parsippany, NJ 07054

Core Competencies

SAP experience and warehouse management software

Internal/External auditing

Safety protocols

Cost-control

HACCP/cGMP trained.

Exceptional organizational skills

Forklift trained.

ISO certification knowledge

Material handling

Education

County College of Morris

Randolph, NJ

BA of arts Courses

Business Studies

Coursework in Business Management

Professional Course completed in people development

Parsippany High School

Parsippany, NJ

Business Studies

Computer Processing

Certifications

Certified Security officers license

Forklift

Achievements:

Product OTD from 60% to 100 %

Excellent track record in Streamlining processes working with Teams to be more efficient.

Enhance production output from 100k in test slides to 1 million test slides per month.

Assisted management in well managing processes to enable the manufacturing side of the business grow.

Held 3 accelerated ranking positions in the past 4 years

References: Upon Request

RS



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