Monique Opet

Moore, SC ad08k5@r.postjobfree.com 864-***-****

https://www.linkedin.com/in/monique-opet-8679806/

SUMMARY

A dedicated and exceptionally driven professional with more than three years of experience effectively overseeing the entire mortgage loan processing workflow, encompassing documentation and client interactions. Known for a robust work ethic, adaptability, and outstanding interpersonal abilities. Proficient in mortgage software and diligent in compliance with industry standards, with an unwavering dedication to precision and client contentment.

EXPERIENCE

Senior Loan Processor II Lennar Mortgage LLC Remote, AZ & SC 06/2020 – 01/2023

• Processed an average of 30 loans per month for new home builders with a 97% accuracy rate, resulting in a 15% increase in loan volume.

• Collaborated with underwriters and loan officers to resolve any discrepancies and issues, meet deadlines, and maintain excellent customer service.

• Recognized as Top Team Performer for consistently beating quarterly loan processing goals by 25% and providing excellent customer service.

• Streamlined the loan processing workflow, leading to a 20% reduction in processing time, which enhanced operational efficiency and allowed for quicker loan approvals. Consumer Loan Underwriter III Pinnacle Capital Mortgage Phoenix, AZ 05/2012 – 03/2013

• Created Auditor role responsible for 8-10 underwriters to ensure files had a standard of quality control, accuracy, and increased productivity.

• Evaluated the customers financial ability, intent, willingness, reason for default, and ability to make payments, and apply appropriate retention or liquidation solutions.

• Provided meticulous attention to detail in underwriting mortgages.

• Maintained a 100% compliance record with industry regulations, minimizing risks and ensuring the company's reputation for reliability.

Underwriter III Wells Fargo Home Mortgage Phoenix, AZ 09/2010 – 04/2012

• Thorough knowledge of FNMA and FMLMC guidelines, standards, and compliance.

• Managed confidential material in a professional and highly ethical manner.

• Completed 100% of loans submitted within 24 hours from 10/2010 – 03/2012 Certified Debt Specialist Freedom Financial Tempe, AZ 08/2009 – 09/2010

• Completed financial analysis, along with review of approval to ensure client’s success while in program.

• Complied with local, state, and federal financial guidelines. Account Manager CDW Chandler, AZ

07/2008 – 04/2009

• Consistently and continually developed product knowledge by participating in ongoing product and skill training opportunities provided by CDW and outside sources.

• Reduced the average sales cycle length by 20%, allowing for faster deal closures and increased sales efficiency.

• Successfully cross-sold additional products or services to 30% of existing clients, contributing to a 25% boost in overall sales.

• Maintained a customer satisfaction rate of 90% or higher through proactive communication and tailored solutions.

Group Manager Underwriter EquiFirst Corporation Phoenix, AZ 08/2004 – 01/2008

• Created the Group Manager role for the underwriting department that was implemented through out the company at all locations, including Chandler and North Carolina.

• Underwrote and average of 8+ loans per day.

• Responsible for hiring/terminating, reviews and mentoring.

• Increased files per underwriter from up to 2-5 more per day.

• Responsible for underwriting Alt-A and subprime loans by following all underwriting guidelines to ensure loan meets all criteria.

• Monitored adherence to customer service standards, credit quality standards, and compliance standards.

EDUCATION

Del Mar High School San Jose, CA 1986 – 1989

Kaplan University Phoenix, AZ Medical Coding/Billing Program 2016 - 2017

• Maintained 4.0 GPA