Alicia Hernandez

ad08k3@r.postjobfree.com

832-***-****

ALICIA HERNANDEZ

PROFILE

A passionate and bilingual professional with over 15 years of diversified experience. Highly competent in working in a fast-paced, ethnically diverse work environment while ensuring program compliance, requirements, and expectations.

PROFESSIONAL EXPERIENCE

● MS Word

● Excel

● Power Point

● Grant Management System

● DHS FEMA Enterprise Identity Management

System

● Grants Portal System

● Fillquick

● Dovico Software

● QuickBooks

● CDBG-DR Case Manager Training

● Excellent telephone etiquette

● Mastermind

● Salesforce

● Udocs

● Sharepoint

EXPERIENCE

MAX PROTECTION LLC (ADT AUTHORIZED DEALER)

Field Sales District Manager August 2022 - Present

● Manage and oversee field sales consultants in the Texas Market.

● Demonstrate and teach consultants on sales protocols and procedures designed to increase conversion rates and improve incoming sales.

● Responsible for interviewing, hiring, and training.

● Create a positive family work environment for all consultants and office staff.

● Host weekly team meetings to discuss improvements and achievements.

● Manage and support all field sales consultants and other district managers on sale submissions and inquiries. BRINKS HOME SECURITY

Field Sales Account Manager April 2021 – December 2021 ADT SECURITY

Small Business Field Sales Consultant January 2019 - March 2021

● Demonstrate sales protocols and procedures designed to increase conversion rates and improve incoming sales.

● Create positive and lasting relationships with our clients.

● Increase product knowledge among sales associates and clients.

● Facilitate product assistance to customers to ensure customer satisfaction.

● Research, prospect, and set appointments with clients and follow up with them afterward.

● Organize and execute model sales call with prospective clients.

● Help improve brand awareness and social media presence in cooperation with the marketing department. Alicia Hernandez

ANCHOR ENTERPRISES - CONTRACTOR FOR HORNE LLP

Senior Accounting Technician, Public Assistance October 2017 – August 2018

● Review, analyze, and compile documentation provided by Client.

● Prepare reports to monitor and determine Client account status; prepare correspondence as appropriate.

● Develop and deliver program reporting, scheduling, and metrics.

● Ensure program files are accurate and entered in the Texas Grant Management Program.

● Regular communication with team members to assist meeting compliance.

● Demonstrate competency in technical skills, work quality, and application of professional standards.

● Demonstrate organization, detail-oriented, and time management skills. TIEMPO BROADBAND, LLC

Operations Manager October 2015 – October 2016

● Manage and oversee supervisors, technicians, and administrative personnel in all markets throughout the United States.

● Manage and dispatch office work schedules and implement adjustments.

● Ensure a professional and safe working environment by quality control inspections to vehicles, job sites, and warehouses.

● Responsible for interviewing, hiring, training, performance evaluations, salary increases and promotions.

● Process all damage claims, ensuring customer satisfaction and in a timely manner.

● Perform monthly equipment audits.

● Host weekly team meetings to discuss improvements and achievements. CRONUS TECHNOLOGY, INC.

Payroll Assistant June 2013 – October 2015

Responsible for collecting employee timesheets, conducting preliminary time calculations, conducting preliminary review of expense reports, maintaining records of employee vacation time, and providing general assistance to CTI personnel as requested. Project Controls

Responsible for assisting Project Controls with duties, such as:

● Creating and maintaining the CTI master and project task code lists.

● Collecting, sorting, and scanning weekly timesheets.

● Creating, updating, and issuing weekly man-hour summary reports for all engineering projects.

● Updating and maintaining onshore project progress curve and scheduling progress reports.

● Managing and maintaining onshore project time in company system.

● Creating and maintaining cost tracking reports.

Administrative Assistant

● Updating and posting official company documents.

● Update CTI master document register.

● Updating and maintaining employee resumes, company website information. Alicia Hernandez

TIEMPO BROADBAND, LLC

Office Manager June 2009 – May 2013

● Responsible for handling Human Resource issues.

● Negotiate the purchase of office supplies and office equipment in accordance with company purchasing policies.

● Responsible for creating and submitting payroll invoices to client in a timely manner and accurately.

● Prepare comprehensive financial reports, profit and loss statements, and proposals for senior management review.

● Accountable for processing high-volume multi-state and multi-entity payroll including processing all fixed and voluntary deductions and direct deposit requests.

● Govern all year-end 1099 activities.

● Manage all payroll ledger accounts, to include account reconciliations and monthly accruals. AMEC PARAGON ENGINEERING

Document Control April 2007 – May 2009

● Responsible for continuous tracking of in-house documents from preliminary revisions to erection release.

● Responsible for distribution and transmission of project documents.

● Packaged and Shipped drawings to sites.

● Monitored tracking database to reflect the history of pertinent information.

● Maintained the development of vendor data tracking procedures.

● Monitored and maintained the database for more efficient data entry and retrieval.

● Developed the Master Document Register using our EDMS systems.

● Developed workflow charts, process maps, and project specific procedures to comply with client and company quality standards.

EDUCATION

Associate of Arts, Houston, Texas

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