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Kathleen Corlew Havertown, PA • ad08ju@r.postjobfree.com

610-***-**** • LinkedIn Profile

Senior Agile Coach Scrum Master

Expert Senior Agile Coach and Certified Scrum Master with extensive experience in guiding organizations towards Agile transformation and fostering a culture of continuous improvement. Proven track record of implementing Lean & Agile (Scrum, Kanban) Methodologies, resulting in increased productivity, faster time-to- market, and improved product quality for diverse industries, including technology, healthcare, and finance. Skilled in Agile coaching, providing leadership and training to cross-functional teams, executives, and stakeholders. Servant leader, adept at removing obstacles, promoting self-organization, and optimizing Agile processes to maximize team efficiency and product delivery. Skilled in fostering a culture of transparency and open communication, enabling teams to adapt to changing requirements and deliver value-driven outcomes. Areas of Expertise

• Lean & Agile (Scrum, Kanban) Methodologies

• SAFe (Scaled Agile Framework)

• Risk & Dependency Management

• Project Management

• Coaching & Mentorship

• Team Management & Leadership

• Cross-functional Collaboration

• Continuous Process Improvement

• Metrics & Performance Measurement

Career Experience

eMoney Advisor, LLC – Radnor, PA 2021 to 2023

Advisory Scrum Master, Financial Planning Agile Release Train Played a pivotal role in the recruitment and selection of Scrum Masters and Product Owners by providing comprehensive support to the director. Demonstrated expertise in Lean-Agile principles by coaching leaders, Scrum Masters, and teams to adopt and embrace Lean- Agile practices. Streamlined value delivery at the initiative level by skillfully utilizing tools such as Kanban Boards, Program Boards, and various information radiators. Managed and mitigated risks and dependencies, consistently escalating and monitoring impediments to ensure project progress. Tracked the progress of features and capabilities, utilizing valuable metrics to assess and report on project performance. Collaborated with the Portfolio Management team to ensure program execution and maintain a continuous focus on operational excellence. Led SAFe Agile Ceremonies for a minimum of two teams concurrently, ensuring effective communication and collaboration. Participated in Philly XP Meetup Events, webinars, and Tri Agile Events to stay current with industry best practices. Key Contributions:

● Earned recognition from the CEO for consistently receiving the most emPower write-ups (acknowledgments from fellow employees, spanning contributions to project deliveries, support, and mentoring).

● Served as Scrum Master for three teams across two Agile Release Trains during a transition phase. Simultaneously, onboarded a new Scrum Master to ensure project continuity.

● Directed coaching efforts for six teams with a primary focus on increasing predictability and optimizing the overall flow of value delivered to clients. Each team demonstrated tangible improvements.

● Implemented a comprehensive coaching program by shadowing and hosting "lunch and learn" sessions to share expertise in Lean practices and Data-Driven Experimentation with multiple Scrum Masters.

● Recognized for outstanding contributions in delivering the complex Monte Carlo Powered by Insights (Solvers) project, which entailed managing a wide array of functional and non-functional requirements.

● Honored with the highest recognition for exemplary leadership and dedication as a Scrum Master. Notably, assumed the role of acting Product Owner for one of two teams, showcasing exceptional servant leadership skills.

● Pioneered the adoption of best practices, such as implementing metrics for measuring continuous improvement, integrating Kanban within the SAFe framework at eMoney, and developing a capacity planning template, among others. Kathleen Corlew

2 Page

BioTelemetry, Inc., A Philips Company – Malvern, PA 2020 to 2021 Sr. Scrum Master

Provided coaching and guidance to teams, Product, and Leadership during their transition to Agile methodologies and ongoing Agile practices. Led and facilitated all Agile ceremonies for two teams, ensuring efficient and productive meetings. Mitigated roadblocks hindering team progress, and escalated impediments when necessary to ensure continuous workflow. Collaborated with Product owners, stakeholders, and Scrum teams to align on Roadmap initiatives and execution strategy, effectively identifying dependencies, risks, and mitigation strategies. Assisted the director in the recruitment and hiring processes of Scrum Masters and team members, contributing to the growth and success of the Agile teams.

Key Contributions:

● Led the successful transformation of two Agile teams with low maturity levels during the challenging COVID-19 pandemic, facilitating their seamless transition to fully remote work environments. o Initiated a strategic shift by transitioning one team to Kanban methodology within the first three months. This led to a remarkable 50% reduction in cycle time, enhancing team efficiency and productivity. o Collaborated with a Scrum team, achieving a consistent velocity within just five sprints. Effectively eliminated the variability in velocity, stabilizing it at 32 +/- 1 points per sprint from the previous range of 20-40 points per sprint. o Over a span of six months, significantly improved the release cadence and success rate. Transformed the process from one team handling all releases with an 86% success rate to both teams autonomously managing releases with a remarkable 92% success rate, enhancing overall product delivery. eMoney Advisor, LLC – Radnor, PA 2017 to 2020

Sr. Scrum Master, Data Aggregation Teams

Managed two Scrum teams simultaneously, ensuring delivery of high-priority features and capabilities, while facilitating all Scrum ceremonies. Championed a culture of continuous improvement within the teams by implementing hypothesis-driven experimentation and validated learning techniques. Communicated standard performance metrics, including velocity, cycle time, team health, and identification of the top three areas of waste, supporting data-driven decision-making. Provided mentorship and coaching to junior-level Scrum Masters, fostering their professional development and contributing to the growth of the Agile team. Conducted Agile 101 training sessions for all new hires in the IT department, ensuring a solid foundation in Agile methodologies and practices for team members. Key Contributions:

● Co-developed and spearheaded the Agile Month in 2018 and 2019, effectively raising awareness and advocating for Agile methodologies within the organization.

● Innovatively developed tailored quarterly team-building activities, each targeting specific areas for improvement, fostering a more cohesive and motivated team environment.

● Designed and delivered comprehensive training sessions on critical Agile practices, including User Story Mapping, Lean principles, and Kanban, contributing to a more skilled and efficient workforce.

● Successfully piloted a pioneering quarterly planning initiative in conjunction with the Program Manager, which was later adopted by other teams, improving project planning and execution across the organization.

● Collaborated with data aggregation teams to enhance the automation of the release process, leading to improved efficiency, and introduced a rotation system for release support to distribute workload and increase knowledge sharing, thus enhancing the efficiency of the release process and reducing the burden on a single team.

● Fostered collaboration among Scrum Masters by initiating Lightning talks and organizing bi-weekly working sessions for the exchange of valuable insights and knowledge sharing, enhancing overall team performance and Agile adoption. Kathleen Corlew

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QVC – West Chester, PA 2013 to 2016

Sr. Scrum Master/Sr. Technical Project Manager, Digital Commerce Team Drove success of project teams by assisting in the recruitment and onboarding of Scrum Masters. Acted as a mentor to Scrum Masters and team members, providing guidance on Agile methodologies to enhance project effectiveness. Managed multiple projects of varying sizes, encompassing the entire project life cycle, while employing both Agile and Waterfall methodologies. Developed, maintained, and oversaw project schedules, action items register, and change requests log to ensure project objectives were met. Worked in tandem with release management to oversee deployment schedules, facilitating smooth transitions to QA, UAT, and production environments. Assisted the PMO in creating best practices and standard planning and execution artifacts to enhance project management efficiency. Key Contributions:

● Delivered 120 Hours of Deals module, resulting in $16.6M in total sales during the highest Thanksgiving sales in QVC's history.

● Delivered the Second Screen iPad companion app for the US, Germany, and the UK while piloting the Menlo Agile Methodology.

● Nominated for the prestigious QVC One Award, the highest global honor recognizing outstanding contributions that led to extraordinary results. Acknowledged for successfully delivering the Home Page Re-platform on AEM.

● Introduced a new capability, enabling special promotional financing offers for QVC QCard holders and on-the-spot applicants. Within two months’ post-launch, this initiative generated $3M in revenue and attracted 200+ new customers.

● Awarded $25,000 in QVC stock as part of the Long Term Incentive Program in recognition of the exceptional achievement in delivering the Home Page Re-platform on AEM.

● Led the Site Refresh project for the Home Page in the US and Germany, utilizing the new AEM platform. Achieved this within 18 weeks using Scrum with two-week sprints and working with a co-located team. The initiative resulted in $2.8M in revenue for the year and reduced page render time by over 50%.

● Spearheaded the re-platforming of the Customer Checkout flow across mobile apps and web platforms in the US, Germany, and the UK. Transitioned from Websphere Commerce to AEM, incorporating new global backend services. Executed the project using Scrum Agile methodology with three-week sprints.

Additional Experience

Project Manager Consultant – Comcast TekSystems, Radnor, PA Project Manager Consultant – Medrisk Mission Staff, Philadelphia, PA Education

B.S. Computer Information Systems College of Saint Rose, Albany, NY Licenses & Certifications

Certified SAFe 6 Agilist (ID #114*****-****)

Certified SAFe 6 Scrum Master (ID #958*****-****)

PMI Certified Agile Practitioner (ACP ID #2022306) Certified Scrum Product Owner ®

Technical Proficiencies

Jira Cloud and Jira, Jira Align, Jira Portfolio Miro Confluence Cloud and Confluence Service Now PlanitPoker MS Enterprise Project Management (EPM) MS Project HP Project Portfolio Management MS Office Suite SharePoint Salesforce Visio

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