Jon J DeBenning

ad08ji@r.postjobfree.com • 415-***-****

AREAS OF EXPERTISE

Lean-Agile Transformation

Scrum/Kanban/SAFe

Digital Transformation Journey

Program/Project Management

Training/Coaching/Mentoring

Strategic Planning & Execution

Design Thinking

Cost Benefit Analysis

Objectives & Key Results (OKRs)

Root Cause Analysis

Stakeholder Engagement

Key Performance Indicators (KPIs)

Data-Driven Decision Making

Instructional Design/Delivery

Cross-Functional Collaboration

Relationship Management

Change Management

Process Improvement

Risk Management

Conflict Resolution

Teambuilding/Facilitation/Leadership

Sr. Scrum Master

Driving excellence and influencing organizational change through leadership and deep understanding of Agile principles, values, and methodologies.

Passionate and accomplished Scrum Master, Trainer, and Coach with more than a decade of experience transforming and positioning organizations for advanced levels of learning, scalability, and cultural change. Known for generating repeatable results relative to performance metrics and platform/product delivery and for cultivating environments that promote innovation, autonomy, open communication, collaboration, and mastery. Natural talent for encouraging cultures of experimentation, learning, and adaptation at the team and organizational level. Strong emotional intelligence (EQ), unmistakable professional integrity, and inspiring commitment to excellence.

Influenced leadership of organization of 12,000+ employees to align core products and services with business vision, generating $600M+.

Introduced Lean-Agile methodologies to drive digital transformation, resulting in increases in revenue (20%), transactions (16%), and customer satisfaction.

Applied Lean-Agile framework to launch new product, reducing time to market by 40% and driving a zero-defect strategy.

Implemented Kanban across all operations to simplify distribution flow. Measured releases of 500+ product enhancements, increasing customer retention by 10%.

PROFESSIONAL EXPERIENCE

Sr. Scrum Master Cisco – San Jose, CA Jan – April 2023

Executed Agility@ONEx transformation strategy for Omega’s workstreams consisting of Customer and Partner Buying Program and Simplified Licensing for unified product support experience. Championed use of Jira Cloud, Align, and Confluence to facilitate training/coaching program for approximately 110+ Scrum teams. Facilitating weekly Coaching Guild think tank session for 80+ members including Stakeholders and Leaders. Drove weekly mob session, partnering with leaders to develop more effective planning and delivery strategies for improved business outcomes across the Omega CPX Theme. Measured leadership and team outcomes along transformational journey by applying Agile Maturity Index survey designed to empower managers and teams for self-improvement.

Facilitated implementation of Agility@ONEx Way of Working model, establishing an Agility maturity baseline, introducing key practices, and fostering strong business/technical partnerships.

Coaching canvas was adopted as roadmap for wave 2.

Sr. Scrum Master Wells Fargo– San Francisco, CA Aug – Dec 2022

Executed Loan Origination and Portfolio Management (OPMT) Program to Product transformation. Collaborated with OPMT product core working group and leadership to define, organize, and work as a product. Identified Product Cabinet team. Created a product canvas, built out product hierarchy in the registry (SOR), created a product roadmap, and advised on Enterprise Change Procedures (ECP). Trained and coached several Jira Cloud interactive workshops linking to Jira Align. Prepared and coached OPMT product leaders on Product Review Board (PRB) process for program to product transition. Implemented Confluence to provide feedback and suggestions on performance improvement. Advised management on adaptive delivery methods. Worked with Product team to facilitate experimentation and innovation via product thinking, agility, and modern engineering practices.

Sr. Scrum Master Wells Fargo– San Francisco, CA Jul 2021 – June 2022

Designed an Agile adoption plan (domain-wide/enterprise-wide). Delivered Lean-Agile training to support organization-wide adoption of Agile methodologies. Lead Scrum Master for multiple teams, providing in-depth guidance on roles, events/rituals, and artifacts. Guided quality improvement with shifting left mindset. Supported stakeholders and collaborated with team members across varied levels/role, including Engineering Managers, Product Managers, Product Owners, Scrum Leads, and Development. Collaborated with stakeholders to drive improvements in Agile maturity while demonstrating quantifiable progress toward improved team performance and business outcomes. Promoted use of Jira/Confluence to increase collaboration, communication, predictability, and transparency.

Effectively partnered with Product Manager to navigate product transformational changes. Provided coaching, facilitation, and guidance enabling maturation of the product journey, providing time for understanding process, practices/techniques, and foundational values/principles.

Led transition of Strategic Services and Advance Technology sub-LoB to a product customer centric delivery approach by initiating community practices around product thinking and design thinking, orchestrating sessions on various product delivery techniques, and introducing the Garage framework for optimized product operations.

Agile Coach Chevron – San Ramon, CA Feb – Apr 2020

Encouraged and managed change within America’s Products (AP) Leadership and Delivery teams. Implemented a setting for a learning organization and facilitated a culture of continuous improvement. Expanded America’s Product Leadership digital transformation by implementing Lean-Agile strategic roadmap and enlisted participation and collaboration of full leadership across all levels of AP program. Embedded Lean-Agile champions within business culture to establish positive change within AP Deliver teams. Positioned AP delivery teams to track progress via Microsoft Azure suite as an application lifecycle management (ALM) tool.

Influenced AP business to move to a product vs. project delivery approach, resulting in significant decrease in operational costs in first quarter.

Trained AP teams on outcome measurements and leading vs. lagging indicators to drive increased efficiency in product delivery.

Staged new product delivery approach applying online collaboration techniques with 100% participation.

Agile Coach Western Union – San Francisco, CA 2018 – 2019

Expanded global product delivery teams, experimenting on the ‘why and how’ to inject powerful Lean-Agile techniques to drive innovation, collaboration, and transparency across the enterprise. Designed, launched, and coached several Agile Release Trains (ARTs), transforming enterprise to product mindset focused on customer to increase mobile solution Net Promoter Score. Collaborated with, coached, and advised WU WAY senior staff on digital transformation vision to realign organization’s core product/services via Leading SAFe certified courses and Lean-Agile workshops. Demonstrated lean portfolio management techniques, including creating lean budgets, sequencing minimum viable product (MVP) using cost of delay practices, and balancing capacity allocation for flow distribution.

Fostered Lean-Agile leadership network throughout enterprise by introducing communities of practice for Scrum Masters, Product Owners, Area Product Owners, and Sr. Leaders.

Trained 500+ team members on Lean-Agile practices and techniques as well as guiding values/principles.

Served as Certified SAFe Program Consultant (SPC). Taught SAFe courses to 200+ team members. Led Lean-Agile workshops for VPs and C-suite leaders.

Sr. Scrum Master Blue Shield of California – San Francisco, CA 2013 – 2017

Guided, mentored, coached, and trained product/solution teams on continuous integration and continuous deployment strategies using DevSecOps approach focused on customer service. Coached Consumer Billing developers on technical agility using extreme programming (XP) practices, such as pairing, test driven development (TDD) behavior driven development (BDD) and automation.

Developed bi-weekly Scrum, Kanban, and Scrum of Scrums workshops for 200+ operational delivery team members and managers.

Initiated >80% increase in Open Enrollment delivery team’s motivation and empowerment behavior by applying employee Net Promoter Score metrics.

Increased O&M Retirement sales by 10% and transactional volume by 100% within 4-6 weeks by conducting root cause analysis to identify infrastructure and performance downtime of F5 Active-Active clustering enhancement.

University of Phoenix – San Francisco, CA Master of Business Administration

University of Advancing Technology – Phoenix, AZ Bachelor of Science

ITT Technical Institute – Van Nuys, CA Associate of Applied Science

Training & Certifications: Certified SAFe Practice Consultant Certified LeSS Practitioner ICAgile Certified Professional: Agile Coach Certified Scrum Practitioner Certified Scrum Product Owner Certified Scrum Master Project Management Professional Certified Oracle Database Management Systems Certified HP System Administrator

Software Applications: Jira Align Confluence Azure Suite Trello Slack Office 365 Google Suite Mural Miro Linux WebEx Skype Zoom Apple Power BI Quip Tableau

“JJ is a rock star. I had the pleasure of partnering with him as one of the first groups in WU to apply SAFe Agile methodology. JJ and his team were helpful in guiding the team through the process, fostering an environment where people were focused on open communication and committing to/driving/delivering results that were aligned with our business needs. This helped our business in delivering repeatable results with a motivated team that owned their outcomes.”

Patrick R. – COO, Bento for Business

EDUCATION & PROFESSIONAL DEVELOPMENT

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