CYNTHIA CHEN

OPERATIONS MANAGER SALES COORDINATOR ADMINISTRATION MANAGER

CONTACT INFO

289-***-****

ad08if@r.postjobfree.com

linkedin.com/in/cynthia-chen88

cynthiachencj.wixsite.com/cynthiachen

• Ensuring profit margins are maintained and targets achieved through keeping the shop optimized for sales.

• Generating tactical promotional ideas that boost sales while maintaining profit margins and working with marketing in establishing them across all channels

• Handling payroll duties including running reports, inputting data into Payment Evolution, creating ROEs and T4s and uploading to CRA, importing hours from Excel into payrun, auditing hours, adjusting hours and wages as needed, and applying the correct deductions.

• Invoicing clients and receiving payment, running reports on QuickBooks, filing and paying HST, WSIB, and corporate taxes, using Bambora to process credit cards, reviewing bank and credit card statements, processing employee reimbursements, and managing the Canada Emergency Wage Subsidy filing process.

• Managing employee onboarding and ensuring processing of all necessary forms.

• Setting up classes on different Zoom accounts, and managing and setting up recurring schedules.

• Utilizing CampBrain online class management program to set up, track, and manage online classes and programs, as well as take payments, process refunds, reschedule students, and establish household hierarchies.

• General WordPress site maintenance and content uploading, including using the Divi builder to create new pages, compressing and uploading photos, Ninja Forms setup, and posting blog content.

• Discovering inefficiencies and helping to establish company rules to make the operations process run smoothly.

• Managing operations, warehouse and logistic teams.

• Involved in locating potential clients and selling products all across China.

• Arranging and attending promotional functions and events, along with searching for clients online.

• Inputting and printing data, contacting customers, issuing invoices and notifying the relevant salesperson of overdue accounts.

• Translating documents, issuing contracts to suppliers, proofreading documents and liaising with freight forwarders and customs agents. SKILLS

• Managing third party vendor relationships and generating reports to review operations.

• Reviewing current inventory and replenishment processes across e-commerce accounts and improving operational efficiency.

• Liaise directly with suppliers to resolve any customer complaints or issues as necessary.

EXPERIENCE

Experienced operations and sales manager with over seven years’ history working in both regional and international trade and distribution, business operations, and administration roles. Versatile and capable professional with experience developing solutions for complex operational and logistical matters and implementing strategies and technology to ensure peak efficiency and profitability across departments. Experienced in program scheduling, email automation, warehouse management, Payment Evolution, GoDaddy, WordPress, QuickBooks, Bambora, CampBrain, SalesForce, Oracle, Zoom account management and scheduling, and more.

Project Management

Strategic Planning

Budgeting and Forecasting

Staff Management

Cost-Benefit Analysis

Onboarding and Training

Financial Management

Operations Management

Logistics Management

Partnership Development

Business Development

Client Services

Data Management

Business Administration

• Supporting overseas teams for client/supplier needs and internal issues.

• Communicating with key account managers in Europe and South America.

• Supporting local suppliers with inspections, audits, testing, and guidance on audits, inspections, LT, and online platform.

• Managing order processing, including quotation, system entry, queries, and follow up, while also contacting clients about past due invoices to maintain good relations.

• Providing accurate product info and simplifying technical details for buyers.

• Offering advice on product selection, maintenance, support, and warranties.

• Ensuring factories grasp client orders, special requests, and deadlines.

• Making follow-up calls for clear communication, including travel to support major clients.

• Managing billing, payments, refunds, and customer complaints.

• Researching trends and gathering feedback for senior management.

• SmartServe

• Lecture & Eloquence Training

• TCSL

• BEC Training

• Certificate of Teaching Qualification

• National Computer Rank Training

HQ and Ol’ 55

October 2010 - September 2012

Bartender & Manager

• Mixing cocktails and serving food and drinks while managing all daily aspects of business operations

• Ordering inventory, managing other workers and preparing and serving drinks CONTACT INFO

289-***-****

ad08if@r.postjobfree.com

linkedin.com/in/cynthia-chen88

cynthiachencj.wixsite.com/cynthiachen

Contact this candidate