Post Job Free

Resume

Sign in

Customer Service Audio Visual

Location:
Houston, TX
Salary:
$70,000
Posted:
November 17, 2023

Contact this candidate

Resume:

Reward James Akpiri

***** ***** ***** **** ******* Texas

Email: ad08id@r.postjobfree.com; Phone: 929-***-**** 1

SUMMARY:

Responsible for upkeep of audio/video systems, recording and editing audio, client support, and providing video conferencing solutions and live event services for GAF, New York University, and Citigroup, including Vinson & Elkins for over 13 years. Providing top-level white glove client support and working to troubleshoot, Details include audio mixing and recording, global presentation sharing, video switching, camera operation, and Applications: Zoom, Microsoft Teams, and Google Hangout. providing full knowledge of the (Creston, Extron, Am, and Polycom systems).

• Provide excellent customer service to staff and clients, including audio-visual support for large-scale and high-level town hall events with multiple presentations/Microphones.

• Provided other services like (Webex, Zoom, Google Hangout, Zoom, & and Webinars).

• Insight over best practices for the multimedia department.

• Interact with clients, staff, Vendors, and consultants and integrates to meet department requirements.

• Supported with backend software (Symphony, Portal ticketing system, Schedulers)

• Maintain a database of all equipment and provide maintenance as needed.

• Analytical and critical thinking; verbal and written Communication

• Exceptional interpersonal and customer service skills EDUCATION:

University of New York

Digital Cinematography

Phillip Trimnel Broadcast Institute

Television production, Training in Analog and Digital Video, and creative theory of Broadcast productions.

PROFESSIONAL HISTORY:

VINSON & ELKINS – Houston, Texas.

Media Services Specialist 2023

• Responsible for setting up video conference meetings for deposition meetings.

• Troubleshooting and updating our video conferencing systems in the facility.

• Assist supervisor in audio-visual projects/experiments during daily operations.

• Accounting for all the accessories in the conference rooms,

• Helping in updating equipment firmware weekly in the Houston location Reward James Akpiri

10440 South Drive Road Houston Texas

Email: ad08id@r.postjobfree.com; Phone: 929-***-**** 2

AV MEDIA INC – Houston, Texas Hyatt Intercontinental Hotel Director of Audio Visual & Creative Services 2022 -2023

• Audio-Visual Specialist, am responsible for executing set up, tear down, and technical audio-visual requirements for all events.

• Overseeing all the audio-visual events in Hyatt Hotel.

• Working directly with clients’ basic audio-visual needs

• Responsible for scheduling, booking, and including technicians for the daily activities.

• On-site understanding during events to accommodate any last-minute layout changes or audiovisual needs

AV MEDIA - Houston, Texas (Four Seasons Hotel) 2022 Senior Audio-Visual Technician.

• Audio-Visual Specialist, am responsible for executing set up, tear down, and technical audio-visual requirements for all events.

• On-site understanding during events to accommodate any last-minute layout changes or audiovisual needs

• Ensuring the inventory includes the necessities for all kinds of events production.

• Work closely with the hotel and Facilities team to execute assigned tasks effectively and efficiently providing a high level of customer service for the team.

• Managed audio-visual setup, including good working relationships for internal and external events.

• Be on-site during pre-determined events to facilitate set-up or AV changes

• Manage the day-to-day activities on our timeline, Maintaining, cleaning, and organizing event, service, and storage areas

• Assisting guests and internal staff with special requests A/V Freelancing for SAID INSTITUTE – Houston TX. 2021 - 2022

• Audiovisual Technician for the library space events

• Technician for all their Hybrid webinar meetings, Townhall meetings, Seminars Tutorial sessions, including Feature Premiers.

• Additional support with their pre-production, Production, and Post productions

• Finally, Producing branding materials for the Institute. A/V Freelancer for GAF – Parsippany NJ 2017 - 2020 Reward James Akpiri

10440 South Drive Road Houston Texas

Email: ad08id@r.postjobfree.com; Phone: 929-***-**** 3

• Audiovisual Technician for over 144 conference rooms in GAF headquarters NJ

• Working on the front/back end of all the AV-integrated systems in the premises.

• Provided A/V services with Creston, Polycom, Google Hangout, Zoom, Jam board, Webex, Air Media. Including onsite/offsite town hall videoconferencing support.

• Keeping up with A/V Scheduler, Inventories, and all the A/V data structures of the Company.

New York University, New York, NY 2011-2017

Senior Audio-Visual Technician

• Provided and supervised production and logistical services; Troubleshoot and resolve all Audio Video related problems, as well as ensure detailed documentation

• Providing excellent customer service to all students, Professors, and vendors throughout NYU campuses.

• Giving additional support to moves/adds/changes to PowerPoint presentations with our installed in-house projector

• Exhibiting leadership in Audio Visual Support in all high-profile events during setups and breakups around NYU campuses.

• Usage of the Cisco/Creston touch panel in classrooms, conference room centers, To meet up with the 21

st

century classroom technology operations.

• Audio Visual classroom support, including WebEx, Skype /audio presentations for on and offsite classroom lectures

• Audio recording, Video recording, including all multi-media support, on various events

• Maintaining equipment, ensuring the accuracy of inventory, including the database of all equipment.

Citi Group New York 2011 – 2013

Audiovisual Engineer, (British Telecommunications)

• Responsible for various types of Audio-Visual setups operations, within all CITI GROUP locations in Manhattan and New Jersey.

• Provided complete videoconferencing and audio/video for high-level events.

• Supporting and monitoring high-profile executive videoconferencing meetings within CITI GROUP locations worldwide.

Reward James Akpiri

10440 South Drive Road Houston Texas

Email: ad08id@r.postjobfree.com; Phone: 929-***-**** 4

• Providing technical support using Crestron, Extron, Polycom, Amx. Including the Tam bough system.

• Engaged in setups/ breakups.

Media Definition – New Jersey 2005-2011

Camera Operator/Assistant Producer - Freelance

• Camera operator/ assistant producer for various productions Worked with project managers, creating concepts for commercials and promotional videos. Coordinated production crew, including the presenters, set up for the next Production from shooting to post-production. Assisted with the development of concepts and scripting for post-production.

MSNBC Secaucus, New Jersey 2005 – 2006

Camera Operator /Video Technician - Freelance

• Camera operator for the daily news broadcast.

• Operated the teleprompter for the newscaster's hourly broadcast.

• Operated the flash-camera for pre-taping for internal and external signals from other Stations.

• Worked as a utility technician in the newsroom environment making sure daily broadcast goes smooth.

• Provided technical support when needed.



Contact this candidate