LaQueitta Edwards

**** *** *** ***. ******, NC 27704 984-***-**** aQueitta527 @amailcom

QUALIFICATIONS SUMMARY

‘* Health information management knowledge — training in storage, retrieval, scanning, indexing,

release of information of records and the transition from paper to electronic process.

Basic CPT, HCPCS, ICD-9, ICD-10 coding knowledge and CMS-1500 billing experience

Extensive training in HIPAA rules, regulations, and guidelines

Experience working in a medical setting with working knowledge of Word, Excel and PowerPoint.

Technical Support, Troubleshooting

Introduction to Allied Healthcare

Communications and Professionalism

Medical Records Systems

Receptionist and Clerical Procedures

Computer Literacy for Health Care

Professional

EDUCATION

High School Diploma

Continental Academy

2009

Miramar, Florida

Associati

2014

Miller-Motte College, Wilmington, NC

of Applied Science in Electronic Medical Records

EXPERIENCE

Yoni Steam Practitioner

2018 - Present

The Yoni Suite LLC Remote

© Answer high-volume inbound customer calls with minimal wait times.

* Package and distribute products to be shipped.

‘© Communicate with customers through various channels.

* Based on diagnosis and health issues create the proper herbal blend and steam plan to

address clients concerns.

© Appointment Scheduling

Customer Service Support

2022-2023

Everise Remote

* Answer high-volume inbound customer calls with minimal wait times.

Make outbound calls to patients, referrals, and sales as needed.

Utilize resources to troubleshoot, resolve patient issues and complaints.

Keeping records of customer interactions, transactions, comments, and complaints.

Maintaining a positive, empathetic, and professional attitude toward customers at all

times.

Communicate with customers through various channels.

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