OLIVIA BRAYNEN-ROLLE

#** ***** ******, ******, *******, P.O. Box SB-52019

242-***-**** • ad08eo@r.postjobfree.com

PROFESSIONAL OBJECTIVE

To obtain a valuable position in your organization while utilizing my experience, organizational and communication skills in an effort to become beneficial to the growth, development and success of, and also be an essential asset to it.

PROFESSIONAL HISTORY

Lyford Storage and Commerce Park – Site Manager

November 2020 – July 2023

• Managed daily operations of entire storage facility consisting of 348+ storage rental, office and commercial space units

• Maintained front office customer service relationships with tenants and all potential clients

• Collected and/or process rent payments from tenants made in person or over the phone

• Maintained consistent records of facility utilizing SiteLink storage management software

• Ordered and sold company merchandise and storage products

• Made daily bank deposits

• Facilitated all tenant issues and quarries

• Supervised site maintenance staff on all storage facility repairs and upkeep

• Showcased commercial units and office spaces for leasing

• Prepared contracts for all potential leases

Grand Hyatt Baha Mar, Sales & Marketing - Site Specialist April 2019 – July 2020

• Showcased the Grand Hyatt and Baha Mar property to potential groups for complete buyouts

• Generated presentations for company CEOs and Meeting Planners to assist with meetings, conferences, and incentive programs

• Created daily agendas for individual or group tours which included on property and off island meetings and events

• Organized and hosted activities, events, and dinners for small and large groups, which included the Nassau Paradise Island Promotion Board (NPIPB) as well as The Bahamas Tourism Board (BTO), which are both local and international entities

• Trained new associates in Envision Management System (EMS), Site Specialist and minor event coordinator duties

Grand Hyatt Baha Mar, Reserve VIP Supervisor

August 2017 – April 2019

• Managed “meet and greets” for International VIP clients upon arrival and departure

• Oversaw VIP guests/groups to ensure smooth and enjoyable stay during the duration of their stay

• Ensured that guests/clients had a clear understanding of The Reserve offerings

• Composed training manuals for VIP and Front Office training purposes

• Achieved quality results by training and leading Reserve team, including Butlers and VIP Coordinators in Opera System, front desk duties and VIP services

• Resolved guests’ issues and completed special requests to ensure their satisfaction

• Assumed Manager-On-Duty responsibilities when scheduled

• Ensured the preservation of the prestigious reputation of the property as one of the top resorts in the world

Grand Hyatt Baha Mar, Front Desk Host

March 2017 – August 2017

• Held responsible for the successful daily operation of the resort, along with the training and development of all new Front Office Associates

• Achieved quality results by training and leading front office agents

• Maximized hotel revenue by monitoring hotel room inventory and upselling

• Awarded 1st place in upsells on numerous occasions

• Awarded the Baha Mar’s first “Rising Star Award” Ocean Reef Resort & Yacht Club (Apex International), Sales Executive October 2015 – March 2017

• Showcased vacation packages and presentations to potential vacation owners

• Ensured prospective clients had a clear understanding of what the company offered

• Awarded 3rd Place Sales Representative recognition Executive Flight Support/Jet Aviation, Customer Service Representative/VIP Services November 2013 - February 2015

• Managed “meet and greets” of International VIP aircraft and client arrivals and departures

• Documented data, arranging ground transportation and hotel accommodations

• Exhibited consistent courteous and professional service towards clients

• Check-ins and Check-out processing

• Prepared daily arrival and departure grids

• Booked travel arrangements and activities for guests

• Prepared billing folios

Western Air Ltd, Flight Attendant

August 2010 - January 2014

• Identified, analyzed, and documented cabin maintenance issues and promptly reported findings to the Pilot-in-Command

• Oversaw the maintenance of comfort, safety, and security of all passengers by utilizing a client-centered work ethic

• Explained the use of safety equipment to passengers to ensure compliance with federal regulations during all flight activities

• Interacted with patrons and attended to the needs and requests of all travelers, prioritizing safety on all flights

• Resolved passenger conflicts during flights, including issues with disorderly travelers and medical emergencies

OLIVIA BRAYNEN-ROLLE

#12 Adams Street, Nassau, Bahamas, P.O. Box SB-52019

242-***-**** • ad08eo@r.postjobfree.com

EDUCATION, TRAINING & CERTIFICATES

Florida International University

Bachelor of Business Administration (Major in Management) Grand Hyatt

Certification in the following: Guest Reception Training, Selling Skills, Event Planning, Email Writing, Code of Business Conduct, Dignity, Respect and Harassment, and Team Leadership.

SAAB 340, FAA Flight Attendant Certification, Cabin Maintenance, Fire Fighting & Extinguishing Emergency Care & Procedures, First Aid & AED Training and Intervention, Stress Tolerance.

REFERENCES

Available Upon Request

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