Customer Service Team Members

MADYSON WATSON

West Haven, UT *****

801-***-**** - **********@*****.***

PROFESSIONAL SUMMARY

Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Customer Service Summary Payment processing Skills Cash management Cash register operation Security monitoring SKILLS

Learning Strategies

Cleanliness and Sanitation

Speaking

Holiday Baking

Product Wrapping and Packaging

Solid Problem Solver

Food Safety and Sanitation

Opening and Closing Skills

Time Management

Food Handling Standards

Coordination

Critical Thinking

Inventory Reporting

Active Learning

Team Player

Complex Problem-Solving

Stock Rotation

Improve Employee Performance

Train Workers

Active Listening

Merchandise Restocking

Safety Verifications

Cleaning and Sanitizing

Refunds and Exchanges

Coupon Redemption

Return and Exchange Processing

Cash Register Systems

Scanner Operation

Customer Service Excellence

Wrapping and Boxing

WORK HISTORY

05/2023 to Current Baker

Smiths Food And Drug Store – West Point

Produced consistently high-quality baked goods for customers. Operated and maintained bakery equipment, including ovens and proffer. Complied with health and safety codes to protect staff and customers. Collaborated with team members to complete tasks and maintain smooth running of bakery

06/2021 to Current Experience Cashier

Smiths Food And Drug

Collected payments and provided accurate change

Completed daily recovery tasks to keep areas clean and neat for maximum productivity

Helped customers find specific products, answered questions and offered product advice

Worked closely with front-end staff to assist customers Processed sales transactions to prevent long customer wait times Accepted cash and credit card payments, issued receipts and provided change Trained new team members in cash register operation, stock procedures and customer services

Wrapped items and carefully bagged purchases to prevent merchandise breakage Helped with purchases and signed customers up for rewards program Learned roles of other departments to provide coverage and keep store operational Verified customer age requirement for alcohol or tobacco purchases Delivered high level of customer service to patrons using active listening and engagement skills

Discounted purchases by scanning and redeeming coupons Processed refunds for worn, damaged and broken merchandise Tracked company inventories, moved excess stock and arranged products to improve sales

De-escalated problematic customer concerns, maintaining calm, friendly demeanor Educated customers on special pricing opportunities and company offerings Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions

Trained new hires on products and services, best practices and protocols to reduce process gaps

Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity

Built and maintained working relationships with peers and upper management Looked for ways to go above and beyond job requirements Upheld high standards of productivity and quality in operations Assisted newly hired team members by explaining company procedures and safety requirements.

01/2023 to 05/2023 Bakery Packager/ Closer

Smiths Food And Drug Store – Sandy, UT

Placed items into bags, boxes or other containers. Inspected items for defects and damage.

Assembled boxes, cartons and containers to package items. Cleaned and maintained production area and equipment.

• stocked products and made sure products were on the floor for customers.

• cleaned according to eco lab standards

10/2018 to 03/2019 Customer Service Representative Dimple Dell Recreation Center

Assisted customers with making payments or establishing payment plans to bring accounts current

Fielded customer complaints and queries, fast-tracking them for problem resolution

Explained benefits, features and recommendations to maximize client retention. EDUCATION

06/2021 High School Diploma

Two Rivers High School - Ogden, UT

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