TANIKA DOVE

Lithonia, GA *****

404-***-**** - ad08dr@r.postjobfree.com

Professional Summary

Dedicated Customer Service Administrator with background in troubleshooting customer issues. Quickly identifies issues and finds most effective solutions. Offering successful career history comprising more than 15 years.

Skills

Insurance Practices

Time Management

Collection Calls

Oral Communication

Research

Problem solving

Scheduling

Leadership

Customer Satisfaction

Interpersonal Skills

Policy and Procedures

Health Care Operations

Work History

11/2018 to Current

Caregiver

Self-employed – Lithonia, GA

Assisted client with daily living needs to maintain self-esteem and general wellness.

Assisted with dressing guidance, grooming, meal preparation, and medication reminders.

Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.

Built strong relationships with clients to deliver emotional support and companionship.

Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.

Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Transported individuals to events and activities, medical appointments, and shopping trips.

Cooked meals and assisted patients with eating tasks to support healthy nutrition.

Transported clients to and from medical appointments with safety and efficiency.

04/2023 to 09/2023

Fraud Claims Adjuster

TTEC- Bank of America – Kennesaw, GA

Viewed reports regularly to make sure processing was conducted efficiently.

Performed risk assessments to determine level of fraud risk and prioritize investigations.

Evaluated customer data to identify and prevent fraudulent activities.

Interacted with clients and employees, which helped cultivate positive working relationships.

Monitor and validate customer transactions with fraud department to determine if readjustment is needed.

Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.

Directed claims negotiations within allowable limit of $3000.00 and supported successful litigations for advanced issues

08/2021 to 03/2023

Lead Contact Representative

Internal Revenue Service, IRS – Atlanta, GA

Research accounts and communicated with Individual taxpayers, their representatives, professional stakeholders, and other government officials

Develop, analyze and evaluate information involving research of records and nature of each inquiry with established priorities

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Investigated and resolved customer inquiries and complaints quickly.

Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Met customer call guidelines for service levels, handle time and productivity.

Maintained up-to-date knowledge of product and service changes.

Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Trained 50% new personnel regarding company operations, policies and services.

09/2019 to 07/2021

Lead Surgery Pre-Registration Coordinator

Northside Hospital – Atlanta, GA

Provided financial estimates and collected applicable patient financial liability

Receiving incoming (30 or more) calls from patients for registration

Processing payments and generating payment arrangements

Exercises courtesy in speaking with patients, family, and staff to maintain sound community relations.

Entered data, generated reports, and produced tracking documents.

Coached employees through day-to-day work and complex problems.

Negotiated to collect balance in full.

Resolved challenging situations with friendly but firm strategies.

Processed payments and applied to customer balances.

Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.

Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.

Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.

Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift.

Worked with manager and supervisor to plan and coordinate production schedules.

Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.

Verified insurance coverage and obtained pre-authorizations.

11/2017 to 10/2018

Mixer Driver

Ernst Concrete – Atlanta, GA

Transported ready mixed concrete from plant to construction job sites in alignment with specifications.

Inspected, serviced and cleaned mixer truck and equipment, focusing on safety.

Maintained safety and efficiency with proper handling of tools, equipment and product.

Followed safe vehicle operations procedures to protect team members and equipment from damage.

Inspect vehicles before and after use and troubleshot issues.

Mapped and followed routes with GPS in alignment with strict timeframes.

Addressed complaints from customers in collaboration with managers and supervisors to maintain satisfaction.

Inspected truck for defects and safe operating condition before, during and after trips.

02/2013 to 09/2017

Site Supervisor

G4S Secure Solutions – Atlanta, GA

Trained new team members on site policies and procedures.

Trained workers in proper methods, equipment operation and safety procedures.

Oversaw employee attendance record, handled payroll, and ordered new materials for sites.

Oversaw personnel safety and efforts at work site.

Maintained records and logs of work performed and materials and equipment used.

Resolved issues among team members to keep employees on task.

Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.

Provided onsite training to help develop employee skills.

Education

03/2003

General Education Diploma Georgia Post

Hallandale Education Institute - Atlanta, GA

Contact this candidate