Mark Daniel Graham, PMP, SMC

IT/Cybersecurity Program/Project Manager

ad08dd@r.postjobfree.com • 704-***-****

linkedin.com/in/markdanielgraham • Olin, NC, USA

Dynamic and results-driven professional with 15+ years of experience in directing diverse cybersecurity initiatives, leading cross-functional teams, implementing end-to-end web service projects, and championing robust information security measures. Track record of mitigating risks, fortifying enterprise defenses against sophisticated threats, and streamlining authentication processes. Adept at leveraging Agile, Waterfall, and hybrid methodologies to drive project success and achieve organizational goals. Combines keen understanding of latest technology trends with commitment to delivering projects on time and within budget. Innovative leader, dedicated to enhancing system resilience, safeguarding data, and fostering culture of cybersecurity awareness. Keenly interested in cybersecurity, and currently pursuing a CISSP (Certified Information Systems Security Professional) certification.

Areas of Expertise

End-to-End Project Management

Authentication Protocols

Identity Access Management

DDoS Countermeasures

Malware Prevention Strategies

Fraud Identifications & Mitigation

Risk Assessment & Management

Network Security Architectures

Incident Response Planning

Cloud Security Implementation

Regulatory Compliance & Audits

Software Development Lifecycle

Technical Proficiencies

Platforms:

Microsoft – Project, Word, Excel, Outlook, SharePoint, Visio, PowerPoint, OneNote, and Akamai Cloud

Tools:

TFS (Team Foundation Server), SSIS, SSRS, SSAS, JIRA, Confluence, VersionOne and Rally (for Agile Tracking/Reporting), Hewlett-Packard Quality Center/Application LifeCycle Manager (for test management and defect tracking), Nexus and Clarity (for Project-level resourcing/estimation, tracking/reporting/change control), Webex (for virtual presentations), IBM Trusteer (for malware detection), Splunk (for monitoring web traffic), as well as Kronos and Workday (for time tracking, along with project status and tracking in Clarity)

Career Experience

Zillion Technologies (at FreddieMac), Remote 2022 – Present

Senior IT Project Manager

Utilize Microsoft Project and RAID log for efficient project tracking, boosting team productivity and project oversight.

Key Contributions:

Managed security vulnerabilities identified by internal and external scanning tools, significantly enhancing system security.

Oversaw four cybersecurity projects addressing non-compliance issues and security vulnerabilities as IT project manager, ensuring full compliance with industry standards.

Aston Carter (at Wells Fargo), Remote 2021 – 2022

Lead Project Manager

Utilized Microsoft Project and maintained RAID logs for meticulous project tracking, ensuring streamlined workflow and prompt resolution of potential roadblocks.

Key Contributions:

Eliminated annual fee from line of credit product by directing multiple scrum teams focused on web presentation and data layers, leading to increased customer loyalty and reduced churn.

Spearheaded differentiation of Small Business lines of credit categories, collaborating with application developers on web portal's presentation and data layers, resulting in clearer product segmentation and improved user navigation.

Global Technical Talent (at TD Bank), Remote 2020 – 2021

Senior Project Manager

Adopted Waterfall methodology exclusively, leading to structured and predictable project outcomes. Utilized Clarity for project oversight, complemented by Microsoft Project and RAID logs, ensuring precise tracking and improved project outcomes.

Key Contributions:

Co-managed the Sheltered Harbor project, ensuring robust progress in developing backup tape solution, fortifying bank's defenses against catastrophic cyber-attacks.

Oversaw decommissioning of Jack Henry application, enhancing system efficiency and streamlining operations.

Directed software replacement RFI/RFP, laying foundation for optimized Check Image Item Processing system for TD Bank, ensuring faster and more reliable service.

TEKSystems, Inc. (at Wells Fargo), Charlotte, NC 2018 – 2020

Digital Consultant/Project Manager

Directed deposits marketing campaigns following significant funding boost; boosted customer engagement and drove revenue growth. Orchestrated launch of new business credit card products, coordinating efforts of multiple scrum teams; accelerated product adoption and market presence.

Key Contributions:

Spearheaded Alexa project, successfully facilitating numerous risk assessments, including comprehensive Amazon evaluation; ensured robust project delivery and optimized financial efficiency.

Championed as Agile Scrum Master for dedicated team, overseeing Online Sales and Marketing Platform projects; heightened project delivery by leveraging JIRA and Confluence for efficient user story tracking and thorough documentation.

Mastered hybrid methodologies, seamlessly blending Waterfall and Agile techniques; enhanced project visibility and stakeholder communication using Microsoft Project and RAID logs.

BB&T, Commercial Lending, Winston-Salem, NC 2016 – 2017

Information Technology Project Manager

Directed post-CLIP components, driving seamless upgrades and enhancements. Championed traditional project methodologies, while transitioning to BB&T's Agile/DevOps approach, leading to increased project efficiency.

Key Contributions:

Directed syndications and ancillary portfolio replacement project within Commercial Lending Improvement Program (CLIP), resulting in enhanced loan payment processes.

Pioneered in mergers and acquisitions initiatives, contributing to successful integrations and growth.

Employed tools like Microsoft Project and RAID log, ensuring meticulous project tracking and timely deliverables.

Bank of America, eCommerce Channels, Charlotte, NC 2011 – 2015

Technology Project Solutions Manager

Oversaw Accelerated Work Efforts (AWE) and addressed Production BreakFix bundle deployments, ensuring minimal system interruptions and smooth payment transactions. Possessed proficiency with diverse methodologies in a Scrum Master capacity, enhancing team productivity and project tracking accuracy.

Key Contributions:

Directed end-to-end web service project management, ensuring technology delivery while monitoring and adhering to budget constraints, resulting in efficient project completion and cost savings.

Championed management of Authentication Hub projects within Identity Access Management (IAM) program, centralizing authentication for various e-Commerce channels using diverse methodologies.

Bolstered Information Security (InfoSec) initiatives by:

oEstablishing resilient infrastructure to counter DDoS attacks enterprise-wide, reducing system downtimes due to attacks.

oFortifying client/customer login portals against malware threats, reducing breach incidents and increasing user trust.

oImplementing robust prevention strategies against fraud in Contact Centers, significantly decreasing fraudulent account openings and safeguarding company assets.

Additional Experience

Security Program/Project Manager, Randstad Technologies, Remote

Information Security Program Manager, Bellomy Market Intelligence, Winston-Salem, NC

Information Technology Program Manager/Project Manager/Enterprise Release Manager, Garretson Resolution Group, Charlotte, NC

Technology Delivery Manager, Meridian Technologies (at Bank of America, eCommerce), Charlotte, NC

Project Manager/Business Systems Consultant, Wachovia/Wells Fargo, Enterprise Utility Services, Charlotte, NC

Project Manager/Application Supervisor, SouthTrust Bank, Birmingham, AL

Education

Bachelor of Music Education – Indiana University, Bloomington, IN

Bachelor of Music Performance - Freshman year only – Tennessee Technological University, Cookeville, TN

Professional Affiliations: Project Management Institute (PMI) member – PMP Scrum Master Certified – SMC Member of Online Forums ProjectManagers.net, as well as ITIL/ITSM and ISO/IEC 20000 groups Charter Member of Wachovia DUC Toastmasters Club Treasurer and Charter Member of SouthTrust Alpha Toastmasters Club

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