Mark Stephens

**** ******* **, ****** ****, FL **792 407-***-**** ad0881@r.postjobfree.com

Professional Summary

Committed to service excellence and applying lean management techniques to reduce operating costs, eliminate waste and maximize efficiency. Confident communicator who articulates across an organization demonstrating solid decision-making and strong personal ethics. Reduce costly turnover through supportive leadership style that promotes employee engagement and personal accountability. Leveraging the strength of everyone to build a collaborative multi- generational team that can adapt to changing business needs. Experience

Store Manager Premier 6/2021 – Current

Ensure compliance with all company policies and procedures and federal and state laws.

Ensure compliance with State, Federal and ATF Firearm rules/laws.

Training and Development of store personnel.

P&L budgeting and forecasting.

Inventory and merchandise controls and audits.

Store Manager CVS Pharmacy 6/2018 – 6/2021

Lead and work effectively with associates; supervise, assign and direct activities of the store’s crew.

Schedule daily, weekly activities, prepare weekly work schedules based on store’s budgeted hours.

Ensure compliance with all company policies and procedures and federal and state laws.

Recruit, select, hire, train, develop, evaluate and terminate hourly non-exempt employees.

Conduct performance appraisals for all assigned personnel.

Ensure on-the-job safety of all employees and treatment for employee injuries sustained on the job.

Develop short- and long-term staffing strategies.

Maintain a workplace free from discrimination and harassment. General Manager Florida Outdoor Equipment 9/2007 – 4/2018

Responsible for all daily operations of a Commercial Landscaping Equipment Distributor thought Florida and Georgia.

Negotiated best shipping prices available for small packages and LTL freight.

Maintained zero Lost Time Accidents in 10 years by ensuring constant safety awareness.

Maximized sales by shipping on time and accurately.

Maintained the warehouse in compliance with all OSHA, DOT and EPA safety standards.

Completed yearly performance reviews, offering praise and recommendations for improvement.

Analyzed product performance for budgets and forecasts using SAP systems. District Loss Prevention Manager/Store Manager Walmart 11/1991 – 08/2007

Conducted daily Store meetings and weekly Safety meetings.

Managed staff of up to 300 sales associates, team leaders and assistant managers.

Supervised set up of all Security Systems within new stores in District and maintenance of existing.

Worked in conjunction with state and local authorities during investigations and apprehensions.

Worked 37 internal cases in 6 months and recovered over $56k.

Reduced number of high shrink stores in the District from .46 to .35 and down over $110k.

Conducted all pre-inventory reviews, which influenced the reduction in shrink.

Completed monthly P&L recaps with Store Managers in District. Education

Davenport University, Grand Rapids, MI

Business Management Course work

Alma High school, Alma, MI

Diploma – General Studies

Areas of Expertise

Logistics and Operations Staff Training & Development Budgeting and Forecasting Project Management Inventory Management Employee Engagement Customer Service Distribution Warehouse Management Safety Management P&L Responsibility Cost Control

Training, Certificates & Awards

Loss Prevention Academy – Walmart, Interview & Interrogation – Wicklander, Zulawski & Associates, Hazmat Training for Shipping – FedEx, Annual Forklift Licensing – Southern States Toyota Lift, (Kevin Callahan).

Top Performing Internal Investigator, 2 Top 25% Sales Improvement Awards, 5 Quarterly Awards for Store Sales & Profit, Bronze & Silver Certified Sales Pro Awards from Scag University.