DONNA HEDGEPETH

**** *. ****** ** ****** Co *****

DaphnisMoon @ yahoo.com

303-***-****

Achievements & Experience

Fedex Ground

Senior Operations Administrator

*/**** - */****

Received, processed, and maintained information through oral and/or written communication.

Substantial physical movements (motions) of the wrists, hands, legs and/or fingers.

Ability to extend hand(s) and arm(s) in any direction with good eye and hand coordination

Lifted, moved, stacked and carried packages 100 pounds or more into trailers under all weather conditions for delivery, extensive use of tuggers and pallet jacks. Responsible for performing the clerical and administrative functions for any or all hub and station operational areas, including linehaul, quality assurance, consulting clients and customer service. Ordered and stocked supplies. Tended to damaged and incorrectly addressed packages in a timely manner to optimize delivery time, customer’s first line of contact for a variety of issues.

Provided clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephone

Provided timely verbal and written feedback to employees.

Utilized technology to perform tasks efficiently and demonstrated the ability to communicate effectively both orally and written.

Reviewed, researched and/or entered data in various systems

Compiled data and provided various regular and ad hoc reports

Served as frontline for customer service to consult, receive, solve or sometimes to just listen to complaints

Assisted management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review

Additional Quality Assurance/Loss Prevention essential functions:

Supported ability for timely delivery and mitigated loss and damage by performing address search/corrections through various sources and ensuring packages were in good condition for the customer

Maximized the number of packages that can be resolved and sent out for delivery in the same day

Hazardous materials certified; inspected packages for damages and prepared them for shipping, including international packages. Ensured all loose product was accounted for as per company policy

Researched missing packages to understand the root cause of scanning failures and compiled reports on disputed deliveries for management review

Reviewed trends for loss and damage claims filed to identify improperly charged claims for patterns during which those claims were reduced by 30% along with other administrative duties

Deposited electronic C.O.D.`s, and distributed reports

Reviewed and entered all Independent Contractor (IC) settlement information into appropriate system to ensure proper payments. Entered settlement adjustments as directed by manager

Compiled required Contracts and Torts documentation to establish and maintain Department of Transportation

(DOT)-required files. Verified timely log entry into system

Entered all individual vehicle mileage, recorded information into the system and worked with ICs and Linehaul staff to rectify any issues

Tracked a variety of metrics, including the IC charge back program, complaints and maintenance compliance and prepared weekly reports for management review

Served as initial contact to receive IC inquiries or issues relating to settlement, uniforms, decals, etc., to route to management for appropriate resolutions, clerical support to various management and operational functions. Issued security badges, managed the expiry of driver’s licenses toward desired result.

Licenses

Notary Public, state of Colorado

Education

Barnes Business College 1986

Certificate of completion; management accounting

Hartnel Community College 2002

Criminal justice/law enforcement administration

Arapahoe Community Collage 2007

AAS; Graphic Design and Illustration

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