ABDUL RASHEED SUBAIR

** ***** ********* ****** ***** Road, Lagos.

ad086p@r.postjobfree.com

Mobile: +234-814-***-****

CAREER PROFILE

Trusted Senior customer relationship Manager with over six years of retail and customer service, consulting, management experience providing investment and security advice, consulting, sales, strategic mapping, and risk analysis that suits clients need. CORE COMPETENCY/ KEY SKILLS

Core competencies include leadership skills, customer experience, investment planning, security finance, Attention to detail, Flexibility, Microsoft office, interpersonal skills, portfolio management, prospecting skills, time management and analytical skills, business experience relationship building, financial analysis, problem solving skills, team building, and collaboration skills, influence and data driven skills, effective verbal and written skills. WORK HISTORY

Seclot Technology Limited

Customer Relationship Manager May 2015 -Till date

● Co-ordinate with closing department and Finance department on sale of security Apparatus

● Building and maintaining profitable relationships with major customers.

● Resolving customer complaints quickly and efficiently in order to avoid customer complains.

● Keeping customers up to date on the latest products in order to maximize sales.

● Meeting with managers in the organization to plan strategically.

● Expanding the customer base by upselling and cross-selling the company’s security products.

● Provide accurate analysis and risk assessment of new and existing clients

● Deliver exceptional customer experience with a score card result of 100%

● Minimize company exposure to risk and possible fraud by applying KYC standards

● Build effective relationship with new and existing clients to drive sales results

● Listen to client’s needs and take proactive approach in recommending suitable products

National Youth Service – Nigeria Civic Education Teacher August 2014 - April 2015

● Taught Students civic education for a year at Surulere senior secondary school as part of a voluntary service in my country Nigeria. Boots Pharmacy Company – London Sales Supervisor September 2006 - March 2014

● Engaged customers in conversation to better understand their current needs and providing appropriate product

● Achieved 200% of my retention campaign by providing the appropriate solutions to customer complaints

● Achieved 126% of my sales target through upselling and cross selling different products/drugs

● Actively participated in regular coaching sessions, performance management process to create legendary customer experience and contribute to the performance of the team

● Support Recruitment Team with all aspects of ad hoc administration duties as and when required in relation to advertising recruitment, offers, and new product line

● Assist with the sales process by maintaining a fully stocked store

● Make sure the store is in good condition and visual merchandising standards

● Involve in receiving of good shipments

● Make sure products are updated

ACHIEVEMENTS

● Seclot Technology Limited Q2 Spotlight Award winner 2019 for highest Security apparatus sale and growth of 65million Naira

● Seclot Technology Limited Q1 Spotlight Award winner 2020 with 148% sales revenue growth and 180% (120 million security sale growth in South West Market)

● Employee of the month for 6months in a role in 2021

● Promoter score of 100% 2020 (Perfect customer satisfaction survey) EDUCATION

● University of Westminster (United Kingdom) 2013 -2014 Masters in Human resource management

● University of Plymouth (United Kingdom) 2010 - 2012 BSc (Hons) Management & Human resources management 2:1

● Liverpool Hope University (United Kingdom)

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