Customer Service Multiple Locations

Jerrold Ijames

336-***-**** ***************@*****.*** Columbia, MD

CAREER PROFILE

Motivated managerial professional that works hard and provides excellent communication skills to create a strong team. Generated minimum of 10% increase of sale for multiple locations as a result awarded employee of the month multiple times.

KEY QUALIFICATIONS

Leadership

Customer Service

Light Maintenance

Auditing

Accounting

Organization

Decision Making

Conflict Resolution

Delegation

Time Management

Reliability

Analytical

PROFESSIONAL EXPERIENCE

Housekeeper

Hilton Hotels Winston Salem, NC 06/2021 - 10/2021

● Cleaned guest rooms including, but not limited to, making beds, cleaning bathrooms, dusting and vacuuming.

● Changed and replenished bed linens, towels and guest amenities.

● Performed deep cleaning tasks.

● Stocked, maintained and transported housekeeping supply carts on a daily basis.

● Disposed of trash and recyclables.

● Responded to special guest requests in a timely, friendly and efficient manner

● Performed guest turn down service.

Shift Lead

Bojangles Kernersville, NC 11/2021 - 01/2022

● Adhere Bojangles quality and safety standards through proper cooking procedures, product calls, temp logs, and waste management.

● Assisted with creating and implementing plans that ensured flawless execution of Bojangles standards.

● Executed orders and accepted payments from guests utilizing the POS system.

● Explained the menu and answered product inquiries from customers.

● Coached and guided team members to solve problems. Store Manager

Quality Oil Company Winston-Salem, NC 1998- 2017

● Hired, trained and scheduled staff to meet store demands.

● Performed daily paperwork including bank deposits, cash register sales.

● Oversaw inventory stocking as well as property management and cleanliness.

● Collaborated with associates during peak hours stocking, ringing up sales, and attending to customer needs.

● Managed inventory and led the receiving process.

● Organized and executed monthly audits.

EDUCATION

High School Diploma

Robert B Glenn High School Kernersville, NC

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