Jamie C. Perez

ad085y@r.postjobfree.com 626-***-**** Murrieta, CA 92563

Customer-centric professional with diverse expertise in delivering outstanding client service to drive business profitability. Well-versed in analyzing customer needs, mitigating issues, providing appropriate solutions, and increasing customer success/satisfaction. Competent at generating upsell opportunities when appropriate, facilitating new client onboarding, addressing inbound calls/emails, gathering required information, and updating company database. Remarkable efficiency in directing high-performing teams, enhancing support interactions, and augmenting product/service value and adoption. Out-of-the-box thinker, fostering constructive relationships and thriving within dynamic fast-paced environment.

Areas of Expertise

•Customer Service Management

•Regulatory Compliance

•Call & Email Communications

•Business Development

•Cross-functional Collaboration

•Customer Satisfaction & Retention

•Administrative Assistance

•Issue & Conflict Resolution

•Team Building & Leadership

Career Experience

LA Business Personnel, Los Angeles, CA (Remote) 2021 – 2023 Case Manager Lead

Assessed applications for CA COVID-19 Rent-Relief program and provided ad-hoc assistance to clients in virtual call center setup. Communicated regularly with tenants and proprietors regarding case status and rendered help with online portal usage. Prepared documentation and conducted outreach through phone, email, and messaging, while facilitating automated notices. Crafted detailed audit logs in adherence to program guidelines.

·Advised group of fifteen case managers through training on apt client interaction and communication decorum.

·Met production standards/pod directives and ensured accurate/exhaustive reports by prioritizing assignments and collaborating across departments effectively.

·Adhered to compliance requirements set by higher management and Department of Housing and Community Development for State of California.

Beauty Systems Group LLC, Murrieta, CA 2018 – 2021 Customer Service/Sales

Provided superior client service within specialized salon supply retail. Leveraged corporate database and virtual requisition processes for precise order fulfillment and expedited restocking.

·Accomplished inventory control, receipt, and parceling of trade salon products for licensed professionals and entities.

·Attained corporate revenue aims and provided solutions for independent business requirements by interfacing with various industry merchants and niche businesses.

Benefit Cosmetics, Temecula, CA (Hybrid) 2014 – 2018 Business Manager

Rendered supervisory assistance to retail sales associates and skincare specialists to enable seamless flow of activities. Spearheaded recurrent educational programs on client service and product information.

·Gained high-level customer satisfaction by fulfilling acquisition, selection, and integration procedures for employees.

Sustained expert analysis of account sales objectives and productivity according to corporate standards and protocols.

Additional Experience

General Manager, Ulta Beauty, Inc, Oceanside San Marcos La Jolla, CA

Administrative Assistant, Christopher Hancock CPA, San Marino, CA

Education

Bachelor of Science in Management & Human Resources - Park University, Parkville, MO

3 Years Study in Human Resource Management - California State Polytechnic University, Pomona, CA

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