Allison McGinnis

*** **** **

Charleston, West Virginia 25387

Cell: 681-***-****

Skills

Resource allocation

Personnel recruiting

Shift management

Operations management

Complaint resolution

Customer engagement

Experience

March 2006 to October 2019

The Grill Charleston, West Virginia

Restaurant Manager/Head Chef

Kept day-to-day operations in line with budget using shift management strategies and optimal food and labor controls.

Recruited, trained, and developed top-quality service industry talent.

Protected restaurant profits with good security protocols, supply management strategies, and team scheduling expertise.

Maintained compliance with health code and sanitation requirements.

Cultivated customer loyalty and promoted word-of-mouth referrals with quality food and best-in-class service.

Directed team to keep dining areas, kitchen spaces, and restrooms in full compliance.

Controlled costs with effective supply management and monitoring of food use.

Met strict quality standards, continuously monitoring food handling and safety.

Investigated and resolved complaints regarding food quality, service, and accommodations.

Brought in new business by creating specialty dishes and capitalizing on marketing opportunities.

Scheduled and received food and beverage shipments, checking delivery contents to verify product quality and quantity.

Improved team knowledge and abilities by training each in proper procedures and standards.

Oversaw special events and programs with on-site catering.

Counted cash and receipts and completed bank deposits.

Developed strong vendor rapport and negotiated favorable prices on quality food products.

February 2002 to January 2006

St John's Lutheran private school Lawton, Oklahoma

Preschool Educator

Encouraged children to learn through play and exploration.

Helped children achieve developmentally-appropriate milestones by maintaining supportive and learning-focused classroom environment.

Maintained effective classroom control by resolving behavioral issues using positive reinforcement techniques.

Protected children from avoidable injuries in classroom and during outside activities.

Supported unique needs of each child under care by consulting with parents and assessing individual behaviors.

Modeled positive behaviors to help improve children's self-esteem and social skills.

Coordinated snack and mealtimes and appropriately managed dietary restrictions and allergies.

Kept classroom clean and organized through regular attention to upkeep requirements.

Monitored children's behavior for signs of trouble outside of preschool and reported problems to director.

Restocked classroom regularly with cleaning supplies, personal hygiene items, and consumable craft materials.

Assisted children with puzzles and problem-solving to build motor and cognitive skills.

Cultivated diverse learning opportunities, ample playtime, and caring environments to support early childhood success.

Educated children on colors, shapes and numbers.

Balanced schedules to include instruction, demonstration and quiet periods.

Maintained welcoming and nurturing spaces with well-organized classroom stations and materials.

Helped children explore new ideas and concepts through hands-on learning.

Developed and revised preschool programs in collaboration with administrators and fellow teachers.

Built social, emotional and behavioral skills in children through modeling and positive reinforcement.

Taught children to take care of personal needs, manage outerwear and wash hands.

Monitored student progress against goals and reported findings to administration.

Enhanced learning of color recognition and numbers with visually engaging class activities.

October 1999 to December 2001

Ticket master Charleston, West Virginia

Ticket Sales Representative

Provided updated information regarding departure times, arrivals, and delays.

Processed high-volume ticket sales in fast-paced environment while maintaining accuracy.

Verified customer identification to capture correct information for ticket entry.

Explained transit system scheduling and policies to customers.

Managed transaction audits and addressed discrepancies with management to assist in resolution.

Provided information regarding scheduling, ticket prices, and directions to gates or platforms.

Boosted sales by promoting destinations, packages and travel services.

March 1996 to September 1999

Montgomery wards store Charleston, Wv

Sales Associate

Resolved customer concerns using strong communication and conflict management skills.

Helped customers navigate store, complete sales, and process returns.

Checked sister stores and online options to locate items for customers.

Built attractive displays and merchandised products.

Lifted, pushed, and pulled up to [Number] pounds regularly.

Increased per-customer revenue with suggestive selling practices.

Assisted customers with sales and service needs.

Discussed promotions and special offers to customers to increase sales.

Rotated stock using clearance markdowns and special sales promotions.

Assisted with receiving, pricing and merchandising.

Adapted to changing priorities and unexpected situations.

Met goals consistently while working independently within team environment.

Created great customer experiences with personalized sales support.

Managed multiple tasks simultaneously while meeting deadlines.

Maintained calm demeanor and managed issues professionally and according to company standards.

Processed payments quickly and and made accurate change to keep customer flow moving.

Demonstrated selling experience in fast-paced, service-oriented retail setting.

Education

Oklahoma tech Oklahoma city, Oklahoma

Early childhood Development

June 1996 Capital High School Charleston, West Virginia

High school Diaploma

Member of FHA, Childhood Enrichment, Capital High Wrestling Team

Volunteered at Senior Services, Sojourner's Family Shelter

June 1996 Carver Career Center Malden, West Virginia

Horticulture

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