People Operations Coordinator
Resume:
SUMMARY
SKILLS
EXPERIENCE
JESSICA
PURDY WWW: https://www.linkedin.com/in/jessica-purdy-
6377302a/
ad084i@r.postjobfree.com
Buckeye, AZ 85326
Have 2 years of experience within the Human Resources department and 18+ years of data entry experience through the INVO Healthcare as well as with the University of Phoenix and have had extensive training with external and internal customer service. Have strong work ethics with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Have extensive experience with Excel, Word, Outlook, SharePoint, Zodiac, PowerPoint, OneNote and Teams.
• Organizational Development
• Employee Relations
• Recordkeeping
• Human Resources Operations
• Microsoft Office Proficiency
• Microsoft Office and DocuSign
• Records Management
• Customer Service/Support
• Communication Skills
• Data Entry
• UltiPro (2 years)
• Salesforce
• Organizational Skills
• Employee Support
• Personnel Information Systems
• Team Building
• Human Resources
PEOPLE OPERATIONS COORDINATOR 04/2022 to Current INVO Healthcare LLC - Tampa, FL
• Send renewal contract letter to employees to sign for the upcoming year
• Data enter renewal contracts for payroll and HR purposes
• Follow up with outstanding credentials to obtain updated documentation
• Obtain, verify and upload documentation into INVO Healthcare's personnel files
• Update expiring dates for all updated documentation received Provide assistance to the Payroll, Benefits, Credentialing and Systems Specialist to streamline customer service to current and former employees
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• Worked in Ultipro, Salesforce, DocuSign, Microsoft Suite, Excel and Word STUDENT ADMISSIONS ADVISOR 07/2012 to 02/2022
University of Phoenix - Phoenix, AZ
Processed new and returning students' applications by data entering their personal information within multiple systems such as Salesforce (SRM), Workbench (NMSR) and Oracle
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• Ordered transcripts from outside institutions
Maintained a daily/weekly report using Excel, Word and Zodiac programs to follow up on ordered transcripts to ensure all necessary documents are received in a timely manner to move forward with processing financial aid for the student
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Created and maintained a performance tracking request, utilizing Excel to assist management with their quarterly/yearly review times for the department
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Created and maintained a high school verification report that bridged both the Admissions department and the Finance department together to ensure all required documents were received in a timely manner.
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SALES ASSOCIATE 10/2020 to 03/2021
Old Navy - Gilbert, AZ
Helped customers locate products and checked the store system for merchandise at other sites
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• Prepared merchandise for the sales floor by pricing or tagging
• Engaged with customers to effectively build rapport and lasting relationships Evaluated inventory and delivery needs and optimized strategies to meet customer demands
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• Ran a register, handled money/credit cards/gift cards via the Point of Sale System. TEAM LEAD 10/2020 to 03/2021
Harkins Theatres - Gilbert, AZ
• Built strong relationships with guests through positive attitude and attentive response
• Mentored and guided employers to foster proper completion of assigned duties
• Molded team and embraced change to adapt within a dynamic market Managed teams of 3-5 Team Members in the Team Booth, Concession Stand and Theater sections to provide excellent customer service.
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CUSTOMER SUPPORT SPECIALIST 06/2009 to 07/2012
University of Phoenix - Phoenix, AZ
• Provided primary customer support to internal and external customers Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
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Bridged together two departments (Institutional Liaisons and Admissions Intake Specialists)
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Data Entered all actions made into specified files within multiple programs such as Workbench (NMSR) and Oracle
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Received templates and emails through the SharePoint site and Outlook programs regarding questions and requests on students files; researched and resolved each inquiry in a specified SLA time frame
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Created and maintained a tracking request report, utilizing Excel, to provide management with real-time progress of how many inquiries were received and how many still needed to be addressed/resolved.
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OPERATIONS MANAGER 01/2008 to 06/2009
University of Phoenix - Phoenix, AZ
• Set, enforced and optimized internal policies to maintain responsiveness to demands Established positive and effective communication among unit staff and organization leadership, reducing miscommunication and missed deadlines
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Tracked employees' attendance and punctuality, addressing repeat programs quickly to prevent long-term bad habits
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Conducted one-on-one's and check-in's bi-weekly/monthly with employees to review trends and suggest correction actions that would help boost their tracking numbers for review.
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ADMISSIONS INTAKE SPECIALIST 10/2005 to 01/2008
University of Phoenix - Phoenix, AZ
Processed new and returning students applications to data enter their personal information into the university database
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Represented the admissions department at administrative meetings with and outside of the organization
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Ordered transcripts and conducted follow up maintenance on all student files to move them forward to the evaluation department; utilized Excel, Word and Outlook to track and process files.
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TECHNICIAN 06/2004 to 10/2005
Nationwide Vision - Chandler, AZ
Managed phone calls, scheduled appointments, verified vision insurance information within the insurance website
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• Conducted re-eye testing to give background information for the optometrist EDUCATION AND
TRAINING
PROJECTS
ACTIVITIES AND
HONORS
REFERENCES
• Data entered the patient's personal information into the store's computer system Process patients co-payments through the Point of Sale system; handled cash/credit
/debit cards.
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TECHNICIAN 01/2003 to 06/2004
New York & Company - Sandy, UT
Helped customers locate products and checked the store system for merchandise at other sites
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• Prepared merchandise for the sales floor by pricing or tagging
• Engaged with customers to effectively build rapport and lasting relationships Evaluated inventory and delivery needs and optimized strategies to meet customer demands
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• Ran register through the Point of Sale system; handled money/credit cards
• Tracked stock using company inventory management software. Hillcrest High School - Midvale, UT
Reg. High School Diploma
• Phone: 801-***-****
• Website: Website
High School Daily Report, University of Phoenix, 2017, 2020, Pulled, audited and published daily reports via SharePoint, Excel and Salesforce comparing students' high school information listed on their application vs. the information listed on their FAFSA. If discrepancies were found, the file would be sent back to an enrollment representative and the finance department would be alerted to flag the file to prevent financial aid from being processed until we received certain documents.
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• Security Master Index Report, JB&B Products, 2022 I am currently volunteering as part of my young women's leadership within my local church. I participate in planning and engaging in activities with the local youth weekly. I am homeschooling my two younger children who are in 8th grade and 5th grade. I am able to organize my homeschooling around my full-time job and church volunteering. References available upon request.
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