Michelle Hughes

Baytown, TX *****

ad084c@r.postjobfree.com

+1-832-***-****

Willing to relocate: Anywhere

Work Experience

Customer Service Representative

Mindlance Employment Agency - Baytown, TX

September 2022 to December 2022

To assist callers with any inquiries related to there Medicaid part A, B, D, Claims, Enrollments, Provider /

Insurance questions or conserns, Renewal /changes to Current plan/ Available Plan Services, Balance in

there yrly spending account, Assistance with the online services, Provide Emotional Support as well as

information callers requests to Resolve callers Concerns by telephone/ to be mailed out. Greet, Listen,

Repeat, Resolve. Insuring callers Question are Resolved before call is completed. Then Notate Interaction.

Customer Service Representative

KFORCE Staffing/Maximus - Baytown, TX

October 2020 to June 2022

Work along side other remote employees to assist and resolve callers Questions Related to there Refunds.

Transfer to appropriate department if needed for additional services. Regular group taring to resolve

High call volumes, threat or suicide. Adhere to your time Schedule.

Education

Some College

High school diploma or GED

Skills

• Customer support

• Live chat

• Computer operation

• Account Management

• Customer service

• Help Desk

• Troubleshooting

• Communication Skills

• Microsoft Outlook

• Data Entry

• Computer Skills

• Windows

• Computer literacy

• Typing

• Administrative experience

• English

• Construction

• Disaster recovery

• Phone etiquette

Certifications and Licenses

Clerk typist

April 1994 to Present

While away at school to earn my GED I singned up for a vocational trade . I selected Business

Administration and apart of completion or being certified is taking a timed typing test which

determines your speed for certification. Which I successfully completed.

Contact this candidate