AMANDA

WHALEY

m ad0848@r.postjobfree.com

\. +1-503-***-****

Portland, OR 97206

SKILLS

· Microsoft Office Suite

• Operational Efficiency

• Customer Service

• Bookkeeping

• Visual Merchandising

• Payroll Administration and

Timekeeping

EDUCATION

Cleveland High School

Portland, OR

High school diploma

PROFESSIONAL SUMMARY

Enthusiastic management professional successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.

WORK HISTORY

Self Employed · Florist

Portland, OR · 06/2019 · Current

Consulted with clientele to discuss special occasion floral designs for weddings, funerals, and other events.

• Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.

• Quoted, generated, and processed customer orders to meet specifications and various occasions.

Safeway.com · E-commerce Manager

10/2020 · 10/2022

Consistently met deadlines and quality goals for accuracy and timeliness.

• Compiled and analyzed data, worked with team to determine approaches to Improve sales and performance.

• Managed schedules, accepted time off requests and found coverage for short shifts.

Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

· Boosted team performance by developing customer service training materials and conducting service training.

State Of Oregon Adult & Family Services · Caregiver, Hospice Volunteer 05/2013 · 08/2019

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Assisted with daily living activities and household chores. Handled incoming mail, bills and invoices and completed appropriate actions. Transported individuals to events and activities, medical appointments, and shopping trips.

Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.

Safeway - Person In Charge, Safety Coordinator

09/2006 · 05/2015

Directed initiatives to improve work environment, company culture or overall business strategy at several locations and opening of 3 new stores

• Managed inventory control, cash control. and store opening and closing procedures.

• Trained and guided team members to maintain high productivity and performance metrics.

Scheduled employees for shifts, taking Into account customer traffic and employee strengths.

· Conducted investigations into incidents and reported on findings.