Retail Sales Customer Service

PROFESSIONAL

SUMMARY

Seeking stable work Looking for a job with a fast paced company with

many chances to advance. Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.

SKILLS

Policy Implementation

Strategic Selling

Store Opening and Closing

Time Management

Suggestive Selling

Retail Sales

Rewards Programs

Dispute Mediation

Loss Prevention Goals Monitoring

Sales Expertise

Inbound Customer Calls

Persuasive Selling

Product Recommendations

Sales Contracts

Sales Planning and

Implementation

Teamwork and Collaboration

Service Contracts

WORK HISTORY

CSR Retail Sales Lead Supervisor / Cracker Barrell Old Country Store - Charleston, SC / 01.2022 - Current

Resolved escalated customer service inquiries and complaints to maintain satisfaction.

Coached and mentored service representatives to deliver polite, professional customer interactions.

Evaluated staff performance and provided feedback to improve customer service delivery.

Built positive rapport and relationships for high levels of customer satisfaction.

Lead CSR / Tanger Outlets - Charleston, SC / 11.2021 - 10.2022 Trained, oversaw, and mentored new team members to strengthen performance and job expertise.

Responded to customer calls and emails to answer questions about products and services.

Engaged clients in person and over phone to answer questions and address complaints.

Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member. Sales Associate Specialist / Alorcia - Charleston, SC / 08.2021 - 02.2022 CHASITY D CHAMBERS

ad083o@r.postjobfree.com 843-***-**** Charleston, SC 29406 Offered each customer top-notch, personal service to boost sales and customer satisfaction.

Answered questions about store policies and addressed customer concerns.

Greeted customers and helped with product questions, selections, and purchases.

Organized store merchandise racks and displays to promote and maintain visually appealing environments.

Provided accurate information about promotions, customer programs, and products, helping drive high customer retention. Worked closely with shift manager to solve problems and handle customer concerns.

Helped customers complete purchases, locate items, and join reward programs.

Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.

Utilized upselling techniques to promote additional products and increase sales.

Sales specialist / Lowes 7555 Northwoods Blvd - Charleston, SC / 05.2018 - 05.2021

Installed sales, contracts, keeping open communicate with customers and installers,solving issues with contracts and orders,keeping detailed files on contracts and openly answering anyquestions customers may have,answering calls and providing customers with the care and assitance needed by each case, manageing work load of others while they were on leave or absent and taking over cases that were under anothers name when thay left the company

Educated customers about product features and benefits to aid in selecting best options for each individuals' needs. Provided first-rate service to all customers and potential customers. Built rapport with customers and assessed needs to make product recommendations and upsell.

Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.

Demonstrated product features, answered questions and persuasively overcame objections.

Showcased product features to customers and discussed technical details to overcome objections and lock in sales.

Drafted, finalized and submitted paperwork to complete sales. Created and implemented sales strategies to successfully meet company targets.

Supported retail distributors, dealers and customers through in-person and telephone support.

Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.

CSR / Kellys Services - Charleston SC / 03.2015 - 02.2018 Filling in as needed as a customer service rep, answering calls,keeping records, filing records, holding seminar etc...

Answered customer telephone calls promptly to avoid on-hold wait times.

Updated account information to maintain customer records. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Developed customer service policies and procedures to meet and exceed industry service standards.

Tracked customer service cases and updated service software with customer information.

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Followed up with customers about resolved issues to maintain high standards of customer service.

Educated customers about billing, payment processing and support policies and procedures.

EDUCATION

Centura College - Charleston, SC / 07.2017

LMT: Massage Therapy

KJCC - Knoxville TN / 04.1996

CNA2: Occupational And Environmental Health Nursing

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