Customer Service Property Management
Resume:
Professional with over ** years of experience in Sales, Customer Service, and Class A,
luxury apartment homes within the Conventional Housing Property Management field. I have comprehensive knowledge of General Landlord/Tenant Law and Best Practices as well as extensive experience using Yardi, Appfolio, and OneSite. Through my ability to creatively and confidently cultivate relationships, I consistently increase sales, customer satisfaction and resident retention due to delivering exceptional customer service. I’m looking to join a culturally diverse company that appreciates creativity, a growth mindset, and recognizes leadership skills, adaptability, and decision making. Experience
JAN 2023 - PRESENT
Property Manager (Remote)/ IPM Property Management, Chico, CA.
• Accountable for all day-to-day property operations, overseeing and enhancing the value of the property
• Supervises entire on-site staff (i.e., Leasing Assistant(s), Maintenance Technician, Maintenance Assistant
• Work collaboratively with, and act as a liaison between, our SFR and Multi-Family owners and the rest of the IPM organization, partnering with other departments and products as needed
• Demonstrates ability to understand financial goals, operate asset in owners’ best interest in accordance with Policies & Procedures Manual and comply with Fair Housing, state and federal laws
• Maintains accurate records of rent rolls, delinquency reports, move-in/move-outs, etc.
• Ensures properties are rented to fullest capacity by utilizing marketing strategies to secure prospective residents
• Confirms appropriate paperwork has been completed and input into computer system accurately and on a timely basis
• Act as the primary communicator between high-touch property owners and all IPM property management operations departments
• Continually monitor renewal information, marketing data, etc., to be able to give up-to-date and proper information when requested by owners
• Actively monitor over 200 doors (consisting of SFR and Multi Family buildings) in the local area
• Work closely with the Resident Services, Leasing and Maintenance teams to ensure all aspects of the portfolio are successfully managed
• Provide exceptional service to residents, future residents and internal team members
• Actively listen to resident and owner requests, concerns and comments
• Regular, on-time attendance Special projects and other responsibilities as assigned
• Demonstrate effective and professional conflict resolution and customer service skills for interaction with tenants, vendors
• Build strong virtual relationships with all other IPM departments Michele Pereira
************@*****.***
www.linkedin.com/in/michelepereira
MAY 2021 - JAN 2023
Office Manager / Admin (Remote) / Blue Label Construction, Santa Monica, CA. Office Admin:
• Organize and file subcontractor invoices and contracts, including insurance and W9s
• Ensure accuracy of documents, and ensure documents are current
• Save documents in Drop Box with correct expiration dates
• Keep Dropbox files organized
• Maintain office supplies
• Open and route incoming mail, and prepare outgoing mail
• Provide direct administrative support as needed
Construction Admin:
• Send award emails to subcontractors requesting appropriate documents
• Follow up with project manager to ensure timely approval of subcontractor's invoices
• Update eFile distribution list with subcontractor contacts and W9s
• Regularly add new vendor contacts to the database
• Create subcontractor pay applications in excel
• Mail as well as distribute weekly checks and coordinate vendor's payments
• Preparation and filing of documents such as subcontracts, change orders, and invoices
• Organize bids, and set up new subcontractors within our system Accounting:
• Organize and input consultant's invoices
• Send Unconditional Waivers to subcontractors and follow up to obtain signatures
• Respond to company email billing inquiries
• Upload incoming utility bills
• Keep QB vendors organized and up to date
• File all invoices and receipts in the correct Dropbox folders
• Add weekly employee hours into QuickBooks
• Complete QuickBooks monthly report totals
• Add monthly gross income totals for each employee to Atlas Go Pay
• General assistant to company controller
FEB. 2020 – FEB.2021
Property Manager (Remote) / D&S Development, Sacramento. CA.
• Implement marketing initiatives to achieve occupancy goals
• Advertise and fill vacancies
• Process applications and follow up with applicants
• Promote and show properties to prospective tenants
• Maintain updated availability reports
• Maintain knowledge of market conditions
• Administrative duties as needed, Proficient use of DropBox, QuickBooks, Google Suite, and Google Docs
• Negotiate, prepare and enforce leases
• Complete all required paperwork for new tenants
• Collect security deposits
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• Ensure compliance with relevant laws and regulations
• Enforce terms of rental agreements
• Establish appropriate rental rates by conducting market research costs and considering profit goals
• Ensure timely payments and collections
• Investigate and resolve resident complaints and concerns in a timely and efficient manner
• Enforce occupancy policies and procedures
• Monitor and complete maintenance and repairs in a timely and cost-effective manner
• Ensure the security of premises and maintain security devices
• Oversee capital improvement projects
• Negotiate and manage contracts with outside vendors FEB. 2018 – FEB.2020
Onsite Property Manager / Clippinger Investments, Sacramento. CA.
• Schedule turn of vacant units as well as coordinate resident maintenance items
• Communicate with vendors regarding bids for painting, new construction, and commercial TI’s
• Oversee the day-to-day financial, marketing, and maintenance of the community
• Ensure all elements of property operations and enforce resident policies and collections
• Operational knowledge of eviction proceedings, notice generation/postings, and Fair Housing
• Works the leasing process from tour to resident move-in (all elements of leasing)
• Effectively manage personnel throughout their employment lifecycle. This includes candidate selection,
accountability, and performance management
• Field and coordinate maintenance requests, monitor property condition, cleanliness, safety hazards, and
coordinate proper upkeep
• Manage expenses closely and within budget, actively pursue expense savings
• Maintain the highest level of customer service for prospects, residents, vendors, and corporate departments
• Remain current on market rate and conditions
• Actively participate in rate-setting for new leases and renewals ensuring we are maximizing rental income
• Compliance with company standards as defined in the Human Resources Policy Manual 3
JULY 2017 – JAN.2018
Property Manager (Temp)/Asset Campus Housing Chico, CA.
• Ensure the property is rented to its fullest capacity
• Ensure deposits, rental payments, posted rents, and late check charges are collected on a timely basis
• Maintain property inspection reports, keep and track fire inspection/service reports.
• Consistently enforce policies of the community that are not delegated by the Regional Supervisor
• Respond to tenant service requests, coordinate vendor work orders, place follow-up calls to residents
and, resident notifications
• Petty cash reconciliation
• Effectively resolve resident concerns, complaints, and requests to ensure resident satisfaction
• Daily/weekly and monthly building inspections to ensure a clean and safe community
• Obtain bids/pricing from vendors, suppliers, and contractors for onsite work needing to be completed
• Ensure all administrative paperwork is accurate, complete, and submitted on a timely basis
• Schedule maintenance and leasing staff, oversee all assignments
• Deal effectively and consistently with performance problems and document adequately
• Communicate with HR and terminate appropriately when necessary
• Ensure staff compliance and consistency with company policies and procedures JULY 2016 – FEB.2017
Assistant Manager (Temp)/Ethan Conrad Commercial, Sacramento CA.
• Responsible for assisting the Property Management team to meet the needs of Commercial tenants
and support the goals of the company
• Prepare tenant/owner correspondence, create welcome letters, coordinate new tenants, and send
tenant insurance as well as HVAC contracts
• Assist property management team with day-to-day functions and urgent property issues
• Transfer and track utilities
• Maintain property inspection reports, keep and track fire inspection/service reports
• Assist with planning, organizing, and creating projects as well as execute other administration duties
instructed by the director of the department
• Respond to tenant service requests, coordinate vendor work orders, place follow-up calls to tenants
and, send tenant notifications
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MAY 2015 – JULY 2016
Lead Sales Associate/Alliance Residential, Sacramento CA.
• Professionally handle resident contacts and confidential personal information
• Responsible for providing exceptional customer service on a day-to-day basis for a property consisting
of 275 units
• Use of Yardi, Onsite, LRO, and rental-related software
• Problem-solving, collecting rents, recording maintenance orders, maintaining occupancy goals on
a weekly basis
• Effectively assisted property manager with various special projects
• Assist residents with lease renewals in addition to meeting renewal requirements
• Performed key functions in all aspects of property management: sales, marketing and advertising, tour
model units, perform lease sign-up activities; lease renewals, payment processing, and issue notices
NOV. 2012 – DEC. 2014
Leasing Consultant/Legacy Partners Residential, Los Angeles CA.
• Marketing property with sales achieved from outreach, high closing ratio (40%)
• Use of Yardi, Popcard, Yield Star, and Lexis Nexis software
• Proven ability to manage multiple tasks in a dynamic and professional environment
• Provide exceptional service: effectively handle difficult situations, ensure the problem was addressed,
follow up with prospects
• Assist in community development activities, Resident Retention parties/activities.
• Use of Windows office, Excel, and Outlook
MAY 2010 – MARCH 2012
Service Coordinator/Beverly Hills Mercedes Benz, Beverly Hills CA.
• Exercise a high level of privacy and confidentiality with client’s personal information
• Exhibited outstanding customer service
• Greeted and directed visitors/clients to their destination
• Filing and data entry
• Accurately complete necessary paperwork/forms needed
• Provided general information as needed
• Set appointments for service advisors and schedule follow-up calls
• Perform admin/office duties as assigned
• Obtained customer insurance information for car rental 5
Skills
Emotional intelligence • Adaptability • Excellent time management skills • Creative problem solving • Collaboration • Effective communication • Active listening • Resourcefulness • Growth mindset Education
MAY 1994
Psychology Major/ California State University Chico Awards
• Achieved membership into the ‘Million Dollar Club’ by generating over one million dollars in sales for the 2013 year • Recipient of the 2015 reward for highest regional sales in Northern California • Currently studying online via Kaplan Real Estate to obtain CA RE License
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