MAGAGI ABDOU MAGAGI

** ******* **** *****, ***********, MD 21228

Email: ad0835@r.postjobfree.com

Phone: 443-***-****

PROFESSIONAL SUMMARY:

Experienced and passionate business analyst and proposal analysis with a proven track record of leading projects and utilizing complex systems engineering concepts to effectively manage, research, analyze, design, and implement business processes and procedures.

EDUCATION:

Wilmington University, Bachelor of science Degree- Business Analysis; May 2022

Certificate in Applied Science Statistic; May 2022

Baltimore City Community College, Associate of Arts Degree – Business Management; June 2019

Baltimore City Community College, Certificate Degree – Information Technology; Graduate June 2019

Certificate in Leadership and Entrepreneurial; October 2017 – May 2018; October 2018 – May 2019

Certificate of Completion the H&R Block Income Tax; August 2019 – December 2019

HONORS:

Kappa Beta Delta Business Award; May 2019, May 2021

Academic Achievement Award; April 2019, May 2021

H&R Block Award of recognition of successfully completing Income Tax; Dec 2019

“You Make the Difference” Award – Disability Support Services Center; May 2018

WORK EXPERIENCE:

Loan IQ/Business Analysis October 2022 - Current

Morgan Stanley Baltimore, MD

Responsible for daily lifecycle servicing transactions within a dynamic portfolio of lending and trading positions supported by domestic and international based resources.

Leding and managing end-to-end project lifecycle for multiple initiatives, from planning and design to development and maintenance, resulting in successful project delivery with a 95% on-time completion rate.

Managing deliverables of the Banking and Lending program leading sub-projects through analysis, design, testing, migration, and implementation.

Ensuring that loan servicing transactions are processed accurately in Loan IQ.

Providing Loan IQ product and technical analysis in support of Global Loans projects, book of work enhancements and other global loans initiatives.

Representing the team during internal and external audits, including the coordination and articulation of evidence provided by the team.

Processing cash reconciliation, LIQ accrual management, following up with external agent to secure delinquent payment, internal metrics reporting, and reconciliations.

Developing and implementing a comprehensive business recommendation framework, influencing stakeholders to adopt data-driven strategies that led to a 30% improvement in customer satisfaction scores.

Business Analysis December 2020 - August 2022

BD (Becton Dickinson) Remote

Analyzed current business processes and make recommendations for improvement based on industry trends and professional business knowledge.

Collaborated with a team to develop a systematic screening process that increased productivity by 30 percent.

Conducted thorough systems analysis and wrote comprehensive business requirements, ensuring clear understanding and alignment with stakeholders, resulting in a 20% reduction in requirement-related defects during development phase.

Communicated strategies to analyst team and received valuable feedback regarding approach to business observations.

Utilized Excel and SQL to extract, transform, and analyze large datasets, identifying key business insights and driving data-informed decision-making, leading to a 30% reduction in customer churn rate.

Established KPIs to measure the effectiveness of business decisions and structured large data sets to find usable information.

Provide comments on sales force performance based on Salesforce.com data to the business.

Data Analysis/Call Representative April 2020 - December 2020

CMD Outsourcing Solutions, Inc 729 E Pratt St, Baltimore, MD

Managed large amounts of inbound and outbound calls in a timely manner.

Scanned documents, performed data entry, prepared documents for processing into archives Validated and verified documents Data Entry- 65 WPM

Identified customers’ needs, clarify information, research every issue and providing solutions for the resident in Maryland during the election.

Acted as liaison between distributors, Operations, and sales personnel, fostering ongoing communication and productivity.

Corrected and sent ballots to more than 6M residents before the vote date.

Kept records of all conversations in our call center database in a comprehensible way

Attended educational seminars to improve knowledge and performance level.

Conducted internet research to identify potential contracts/buying opportunities of interest to our clients.

Business Intelligence August 2019 – March 2020 Southern Glazer’s Wine & Spirits Baltimore, MD

Orchestrated and led testing campaigns, driving defect identification and resolution, resulting in a 30% decrease in post-release defects and increased customer satisfaction by 15%.

Evaluated existing business processes, identified inefficiencies, and implemented systems tools and automation, resulting in a 35% reduction in process cycle time and a cost savings of $350,000 per year.

Demonstrated expert-level proficiency in SQL and leveraged scripting languages like R to develop automated data pipelines, reducing data processing time by 50% and improving efficiency in data analysis.

Compiled data using data visualization and Excel, working with 2 senior business analysts to infer meaningful insights that improved organizational processes for several companies, which saved a total of 90-man hours per month.

Transferred paper-based data into electronic format in Microsoft Excel

International Proposal Analysis September 2015 – August 2019

Group Magor Remote

Built winning tenders in terms of schedule, technical compliance, competitiveness, and differentiation according to UNGM, WHO and FAO Tendering Process

Facilitated the smooth functioning of the tendering team.

Managed the approval process according to Alstom Tendering Process

Guaranteed a clear reporting in line with the Bids Department way of working and KPIs.

Established the tender budget, obtain validation from the Region, and guarantee the mastering of expenses.

Participated in the negotiation process with the customer when necessary.

Guarantied the submission to the clients (internal & external)

Reported to the Head of Commercial, providing regular input on all bidding activities, including reports on a weekly basis.

Analyzed the competitiveness of bid pricing and providing benchmarking data.

Developed, resourced, and managed the bid program for all bids, ensuring that all inputs and outputs are complete.

Construction Analysis June 2013 – October 2015

Group Magor Niamey, Niger

Reviewed and prepared contracts, permits, drafts, cost estimates and insurance claims

Created and developed a comparison system of the company's subcontractors and made the workers’ schedule sheet.

Ensured projects were executed according to approved time, cost estimates and quality metrics.

Allocated necessary project resources including subcontractors, suppliers, and company labor needs.

Fixed software related issues for key documents across the company

Skills and Abilities:

Computer Skills: Microsoft Office Suite (Word, Excel, Access, PowerPoint)

SQL queries, Tableau+, Xlminer, Forecast, Data mining, Qlik, NSM, Compass, Data Visualization, Smartsheet, Loan IQ, HIS Markit, Matloc, WSO, Finastra, Salesforce

Languages: Fluent in French and English (speak, read, write, translate)

Interpersonal Skills: Ability to work in diversified environments in a team structure.

Ability to learn quickly, and willingness to gain more experience in the field of management, Communication, Information technology knowledge, Business analysis of data, documents, user input surveys and workflow, Problem-solving, Decision-making, Project management, Negotiation and persuasion, Process improvement.

Contact this candidate