Customer Service Office Manager

KELLY PATNODE

**********@*****.*** 505-***-**** Santa Fe, NM 87507

Summary

Hardworking and reliable employee with customer service, multitasking and time management abilities.

Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively

unsupervised and quickly mastering new skills. Highly organized, proactive and punctual with team-

oriented mentality

Skills

+ Detail oriented

Excellent Communication

« Multitasking

« Friendly, Positive Attitude

« Money Handling

Experience

Major Medical/Rotech Healthcare Santa

Fe, NM

Assistant Manager

09/2011 - 04/2020

Dr. Celeste Skardis Santa Fe, NM

Office Manager

05/2001 - 08/2010

SantaFean Magazine Santa Fe, NM

Office Manager

07/1998 - 01/2001

Education and Training

Santa Fe High School Santa Fe, NM

High School Diploma

05/2000

* Customer Service

* Office Management

+ Employee Supervision

Staff Hiring

* Office Administration

Opened and closed the store on a daily basis

Conducted daily morning meetings with staff and drivers

Assigned driver routes

Answered multi-line phone system

Created and maintained patient charts both electronical

and hard copy

Assisted patients over the phone and walk-ins

Maintained and balanced cash drawer daily

Managed front desk operations including greeting visitors,

answering phones, collecting payments and scheduling

appointments

Managed 4 other employees

Responsible for billing of patients and insurance

companies

Prior authorizations

Created entire filing system for patient charts

Prepared daily bank deposits

Responsible for payroll

Answered phones and greeted visitors

Assisted sales reps with the advitisors demands/needs

Responsible for inventory and reordering of office supplies

Daily filing

Assisted the Controller

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