Business Architecture Professional Summary

With over 15+ years of work experience with the Federal and Commercial contracting environment, the focus areas are in industry domains: Budget & Financial Management (BFM), Data Services Administration (DSA), Business Process Management (BPM) and Healthcare.

Shows experience as a Business Architect and Analyst with 12+ years in the IT sector.

Demonstrates the ability to partner throughout all levels of an organization, handling diverse issues and concerns regarding strategic planning and creative vision that produce long-term benefits for organizations.

Understands business functions/processes, value streams and KPIs, plus proves and demonstrates knowledge of critical thinking, continuous process improvement, and idea generation within the IT Strategy & Tactics.

Maintains open and ongoing communications among all stakeholders and provided information in technical and non-technical formats to ensure an understanding of business requirements while delivering appropriate solutions.

Captures operating efficiencies by leading the design and build, including technical and process design of custom applications to meet business needs.

Focuses on adding value and supporting execution to strategic imperatives with hands on leadership and business partnering at all levels.

Drives organizational change management on recruiting, developing, and mentoring talent.

Utilizes experience to deconstruct regulations, policy or law into constituent processes, procedures, roles, stakeholder interactions, I/O entities and business rules.

Representative Client Industries:

> Human Resources

> IT and Service Delivery/Management

> Healthcare/Pharmaceutical

> Insurance: Health and PNC

> Banking/Financials

> Federal/State Government

Government Policies expertise:

FEAF, PDD-63, Clinger/Cohen Act, Gramm-Leach-Blialy Act, Sarbanes-Oxley Act (SOX), HL7, HIPAA, NSPS, Davis-Bacon Labor Standards and Related Acts (DBLS & DBRA)

Preferred Years Last Yr Skill

Soft Skills Used Used Level

•Proven ability to implement process improvement 2-4 Present Proficient

•Analytical skills and facility with creating flowcharts 10+ Present Expert

•Experience coordinating software requirements and working with development teams 4-6 Present Expert

•Experience in organization development, group facilitation, or cost-benefit analysis 4 2020 Proficient

•Experience in IT Asset Management 1 2020 Proficient

•Experience in IT, customer service orientation and keen attention to detail 20+ Present Expert

•Experience in development 10+ Present Expert

•Experience in Business Analysis, BPR, BPM 10+ Present Expert

•Experience in mentoring IT resources at all levels 12+ Present Expert

•Ability to effectively communicate with both technical and business resources and to 12+ Present Expert

translate business needs into effective technical specifications

•Proven experience in overseeing the design, development, and implementation of SW 4+ Present Proficient

and hardware solutions, systems, or products

•Ability to conduct research into application development issues and products. Experience 6+ 2020 Expert

in Quality Control, Testing, and/or Validation of large-scale software development projects

•Agile/Scrum. SDLC - Stakeholder/SME requirements/consensus sessions, gathering 7+ Present Proficient

requirements, data interfaces/ usability, QA & deployment, design review, collaborative

team efforts, assisting key users in defining the UAT scenarios and testing

•Analyze/refactoring business, systems, data flow, technical processes, Enterprise/Business 8+ Present Expert

Architecture, “as-is”/“to-be” gap analysis, use case

•Experience in written and oral communication, listening and interpersonal skills with 12+ Present Expert

the ability to communicate ideas in both technical and user-friendly language

Employment History:

Cognizant Technology Solutions, Tampa, FL Apr 11, 2022 – Apr 7, 2023

Business Analyst Consultant remote position

§ In support of Versant Health IT CVX/ Digital Applications as a Quality Analyst Versant-Weblogic migration-MAY:

•Worked on Versant Health VDI using VMWare Horizon Client. For Versant Health’s insurance/Medicaid/Medicare clients, analyzed client letter templates stored on Service Now under Service Management and Client Management Requests (CMRs) and researched URs under Versant’s SharePoint.

•Contributed to daily Scrums for any issues and catching up on letter subtasks completed/in-progress.

•Template updates include but not limited to Cover page merge fields, Document Merge Fields, Multi Language Inserts (Babel/MLI), and Non-Disclosure Documents (ND):

•Reviewed client response letters for merge-fields, rebranding/logo updates and static text changes.

•Mapped letter types, existing templates or URs/CMRs to client letter file names or coverage types.

•Included both multi-language interpretations in existing templates.

•Sent completed and reviewed updates to UM and CM for review.

•Accessed Professional Affairs UR Letters via SharePoint Accessed CMR Code Lists via ServiceNow.

§ In support of CIS – Linium PDP For the Technical Service Provider Network (SPN), reduce duplicates, aggregate stories into epics/initiatives and generate improved, efficient, usable process for creating workflows for TSPN/clients.

•Searched for references to PSN and replace with SPN in Stories, Epics. Completed with caveats.

•Analyze stories for commonalities and logical hierarchies of Epics (process/functions) into Initiatives (business needs/use cases).

•Scrubbing Stories, here are some things that were thought about:

•Does the number of stories fit the time to implementation?

•Are they all with the same functionality and/or business process?

•Are there any other initiatives, epics, business: needs, goals, or cases associated with them?

•Are approvers are needed for the work to be accomplished?

•To indicate method of aggregation, attempted using the "Epic Names" to aggregate as a sample; but which has precedence: the epic, product, User/Role vs Product or User/Role vs. Epic as well as vice versa?

§ In support of SN Service Management Opportunities, Matching Contact Information with Contracts or Companies in the SN CIS – Linium PDP instance.

•Added contract models to the Organization Companies.

•Added Customer IDs when appropriate.

•Corrected anomalies.

Environment: Teams, VDI, WIN10, SharePoint, ServiceNow, MS-Office, Agile/Scrum, Health Insurance, MS-Office.

Randstad Technologies, Tampa, FL Jul 26, 2021 – Nov 19, 2021

Business Process Engineer contracted to WellMed Data Services

§ In support of DSA Process Engineering and EDW Service Accountability projects:

•Standardized an Approach for Documenting Workflow and Processes in Visio.

•Authored Business Process Standards – RACI, Paint Points, Business Rules, Process Risks, Controls, Requirements, RICEFM tables and Process Hierarchy, Role Hierarchy diagrams.

•Established Master Data Management iMDM and Profisee Comparison.

•Completed Enterprise Data Warehouse (EDW) Access Training.

•Established Business Process Re-engineering as a Service and Process Governance Roadmap.

•Lead Process Engineering facilitations for various process models with supporting analysis and documentation utilizing ServiceNow workflows for the following tasks:

•Tableau Content Publishing;

•Tableau Access Request;

•Report Manager:

- Report Access,

- New Report Development,

- Modify Report Development,

•Denodo Access Request;

•Integration Services Data Exchange;

•Integration Services Maintenance-Incident Management;

•Patient Member Mastering.

Environment: Teams, DUO, WIN10, Citrix, SharePoint, ServiceNow, MS-Visio 2013, MS-Office, BPMN 2.0, Agile/Scrum, Health Insurance, Corporate Policy (standards, procedures, controls) processes.

Kforce, San Antonio, TX Jul 27, 2020 – Feb 5, 2021

Business Process Engineer contracted to USAA remotely under Property and Casualty Insurance division for Claims, SLS and 1st, 2nd and 3rd Levels of Defense modeling projects.

§ In support of these projects: Auto Risk and Controls, Simplified Legal Structure (SLS), Corporate/Enterprise Policy on Policies yearly Review/Update, Auto Insurance Business (Claims), 4 Certification - (Curated SIPOC diagrams aggregated sub-processes to produce an end-to-end level 1 business process with pre-conditions and post-conditions to level 4):

•Created a Reference library of documents for each project in Box.

•Decomposed relevant constituent architecture business/data elements to build process maps.

•Developed Business Architecture top-down process hierarchy following Value Stream level 0 business functions to level 5 tasks.

•Created Business Process Modeling Notation (BPMN 2.0.) models that capture the business process.

•Mapped process flows and workflows indicating where Controls (Insurance Regulations/Business Rules) are used in the flow.

•Delivered functional specifications to clients such as hierarchy, workflow, interface design and data analysis.

•Gathered requirements and project objectives.

•Participated in semi-weekly Scrums with team members and appropriate SMEs.

•Completed various process models with supporting analysis and documentation:

•PNC Underwriting Coverage Suspension process;

•Implement POP Review process;

•RUST Services AML Annual Review process;

•INTL Complaint Handling Auto Renters PPP Umbrella process;

•INTL Social Media process;

•PNC Claim Mgmt Stencil and proto data model;

•INTL 7.1 Get Immediate Help (sub claim) process;

•INTL 8.9 Resolve My International Injury Claim process.

Environment: Teams, WIN10, Citrix, Box, SharePoint, MS-Visio, MS-Office, Zoom, BPMN, Agile/Scrum, Rally; VIP Access, Virtual Primary Desktop for Remote login; PNC Auto Insurance, Corporate Policy (standards, procedures, controls) processes.

TSCTI, McLean, VA Apr 2019 – Jun 2020

Business Architect contracted to HUD in Wash, DC under the OCIO for IT strategy and portfolio projects

§ In support tasks for HUD Enterprise Architecture, primary Business Architect consultant for the following projects:

•IT Program Manager (ITPM process improvement.

•Facilitation with Project Teams (Gov’t and Contractors) contributing to weekly Scrums.

•Guidance towards standardization EA procedures and methods.

•HUD capability modeling and organization/process mapping.

•SES Yearly performance process modeling.

•Davis Bacon re-engineered business process and LR2000 tool improvement/replacement.

•Budget Formulation including Acquisition/Funding Requisition and Spend Plan/change control processes and support documentation.

•Generation of Conceptual and Logical Architecture documents for EA Solutions and Enterprise Contextual Architecture:

analysis of what is within scope,

maps of contextual key systems,

data entities with key information entities & attributes diagrams,

data dictionary/taxonomy management,

high-level business function and process flows, business rules, RTM and swimlanes,

capabilities and functionality for EA solution,

high-level business capability and portfolio management,

identification of root source documentation,

deconstruction of pertinent documentation for EA/Business Analysis Elements,

team guidelines and standards.

Environment: Skype, DUO, WIN10, SharePoint, MS-Visio, MS-Office, Zoom, BPMN, Agile/Scrum, HUD EA Rebranding Environment, ADP, PIV card.

US Tech, Summit, NJ, Nov 29, 2018 – Dec 29, 2018

Solution Architect contracted to Celgene (pharmaceuticals).

§ In support of the Business Development (BD) Opportunity Management (OM), Primary consultant support tasks to configure SalesForce Inbox to accept external documents, findings and proceedings

•Generated Conceptual and Logical Architecture Document for BD solution within the scope of:

contextual OM key systems, stakeholders and data entities;

high-level business function and process flow;

capabilities and functionality for OM solution;

high-level business capability portfolio management;

BD contextual architecture, BD OM solution logical architecture;

key information entities & attributes diagrams.

•Documented system of record for OM process with a digitized, scalable, enterprise-wide repository for Opportunity, Deal, Allowance Prospect/Partner, business cases.

•Generated tables for vendor SW solution, system interfaces with data entities, glossary, required business capabilities, data attributes mapping, user/role access details.

•Supported migration of Legal Hold DB in Exterro to Relativity.

•Mapped seven major entity attributes to Relativity from Exterro tables.

•Research SQL schema for fields that match outside of major table names.

Environment: Webex, Skype, Win10, Exterro, Relativity, SalesForce (Inbox/CRM/Shield), SmartLogic, SharePoint, MS-Visio, MS-Office.

ASRC Federal (Vistronix), Reston, VA Sept 2016 – May 2018

Business Architect contracted to USDA NRCS in Wash, DC on a year contract for AEBI projects:

Natural Resource Conservation Service (NRCS), the new Administrative Enterprise Business Initiatives (AEBI) Team IT investments effectively support business requirements and are linked to agency and department level strategic plans, providing maximum business value to both internal and external customers. Primary consultant support activities focused on assessment and documentation of the current state (As-Is) business drivers/constraints, business requirements, and business processes for the areas of: Procurement & Property Management (PPM), Budget & Financial Management (BFM), and HR Management (HRM).

Generated comparison on a high level from the documentation received for ezFedGrants (eFG) and ServiceNow G&A PTT, recommendation summary for eFG vs Service Now Capabilities & Implementation and process/workflow diagrams.

Environment: BPMN, DoDAF, IDEF/OV5, Lean Six Sigma, CPI, Skype, Vidyo, MS-LiveMeeting, MS-Office, MS-Visio, IBM Jazz, Cisco AnyConnect, Pulse Secure, Deltek: Time & Expense, VTC session equipment, LincPass, Archimate, CoLab, ARIS, AgLearn, ServiceNow.

Infosys, Houston, TX Mar 28, 2016 – May 20, 2016

Data Analyst (process background) contracted to CAE USA in Tampa, FL for an eight-week Technical Roadmap project to recommend how to get from $300 million to $1 billion in revenue:

Discovered from client documentation that process/data interactions and data/systems flow that it were in IDEF format.

Interviewed stakeholders and SMEs on data entity uses and roles consulted, responsible and accountable for the accuracy of data and the consumers who need to be informed of changes per RACI.

Generated an Interface inventory (148) for "to-from" system relationships, type of and frequency of interface used, whether the category of an interface is (automated, partially automated or manual) and actual data sent between systems.

Generated Table of Interface categories to capture time spent in manual operations.

Diagrammed detailed data flow and context diagrams based on client documents and interface inventory.

Generated process flows for Business Development BU for use in swim lane deliverables.

Compiled list of systems used by a client in an application portfolio spreadsheet.

Compiled terms (cultural and contextual) for data dictionary and role designation.

Researched Deltek Costpoint modules, Time & Expense and Cobra applications and the connections to Cognos for reporting, DOMO, SFDC, Actian.

Extract issues [pain points], client decisions, interview follow-ups, team actions and project risks in RAID Log from notes produced during interviews.

Environment: BPMN, RACI, Lean Six Sigma, CMMI, MS-SQL Server, MS-Office, MS-Visio, VIP, Actian, SFDC, GOV WIN, Bloomberg, ADP, Workday, Adaptive Planning, Hyperion, TeamMate, Concur, Deltek: Time & Expense, Cost Point, Cobra, Jira.

MiSource, Tampa, FL Oct 2015 – Feb 2016

Data Analyst, Business Analysis Group for SalesForce, contracted to Manitowoc FS HQ, New Port Richey, FL, Manitowoc (MTW) SFDC Account Performance/KPI Project:

Generated MTW Data Relationship (levels 0-2 concept/context) Diagrams for MTC KitchenCare product lines, Customers and FAS (Service Providers).

Arranged weekly Scrums reporting task progress/issues to project manager and with SalesForce developers off shore.

Analyzed requirements for KPI reporting; standardized values for either End-User Complaint/Corrective Action/Failure Diagnosis (metadata).

Coded formulas into Excel for added KPI data for Pivot Tables for End User, Equipment Info, Parts Info, Svc Provider & KPI data.

Accounted for rounding, blank fields; conditions for averaging; and validation calculations on labor hrs/costs, travel/part costs and total invoice amounts.

Coded XML/XSD schema for raw live data record imports (metadata).

Used Excel’s XML Source task pane to designate schema and import xml data files.

Tested Excel files on SalesForce APR upload/parse function validate parsing and stress test upload function.

Maintained issue logs for SalesForce uploading and parsing plus live user data from Davisware.

Environment: SalesForce, MS-Excel pivot tables, xml data/xsd schema files, Windows 2010, Office 2010, Office 365, Webex, Agile/Scrum.

Spherion-Randstad, Washington, DC Nov 2013 – June 2015

Business Architect, Enterprise Architecture Practice Group, contracted to the World Bank Group (WBG), Washington, DC finance/treasury/HR/banking.

PeopleSoft Baselining Project (HRM):

•Used Business Processes from the 9.1 UAT Master Plan workbook and HR SME input to generate a new baseline process mapping for PeopleSoft functions.

•Collaborated with ITSHR liaison and HR Business Partners to gather current (RACI, Input/output, swimlane) information on processes, reengineering requirements and validation

•Created top-down business process flow from 23 Storyboards (Workflows), 3 employment lifecycles and 143 predefined processes using iGrafx.

•Aggregated processes into 5 employment appointments, 3 repurposed business processes (commence appointment at the bank, maintain employment with bank & support leaving the bank) and 8 process groups from 245 processes.

Treasury IBRD and IFC Cash Management System Replacement

•Interviewed IFC Financial Analysts and Business SMEs for: Cash MGMT (Forecast/Flow/Positioning), Cash Acnt’g & Settlement, and Banking Relations and SMEs for information semantics, Business to System Context, Functional Areas to User Roles, and Messages to data fields.

•Generated Information Context, Availability, and Inventory traceability Matrices to support RICEFW and messaging using SWIFT Alliance plus other Non-SWIFT interbank messaging.

•Noted Journal Entries and Virtual Voucher Creation for cash receipts and disbursements; noted Interface diagrams with both CTPS messaging interactions and CTMS messaging interactions inbound and outbound.

Environment: WIN 7, SharePoint, iGrafx, MS-office, Lotus Notes, Sametime, Loan Processing, Cash Management (MGMT), Summit, Investran, SWIFT, ETF, Cron Job, XML MQ, Bloomberg, Quantum by SunGard, PeopleSoft, SAP, BOX, VISIO.

Edge Services, Woodbridge, VA Jul 2013 – Oct 2013

Business Process Analyst contracted to Navy Federal Credit Union (NFCU) in Vienna, VA, finance/debt/banking, EA/Comptroller Division/General Ledger. In support of the NFCU Phase III Money In/Money Out (MIMO) GL Research on Lines of Credit (LOC) and Enhancement project for loan income and balance sheet valuation tracing money/transactions from the demand accounts to the 5300 EOY report.

Environment: Citrix, Credit Union, FIS Systems, Advanced Lending System (ALS), Mortgage Service Processing (MSP), Evolv (Primatics), SOP-03-3, BPMN, Adobe Connect, VISIO Professional 2010, MS-Office 2010, UML BPMN, SharePoint, IMPACS, FCS, JVS, VV system.

Compugain, Herndon, VA June 2013 – July 2013

Business Analyst contracted to SAIC in McLean, VA, Corporate ITS -- Implemented Two Factor Authentication Portal for Enrollment of Remote System Administrators with elevated privileges

APC Services, Charlotte, NC Feb 2013 – Apr 2013

Requirements Analyst contracted to Duke Energy in Charlotte, NC, Nuclear Merger Program (NUC Merger PGM) to support the Duke Energy – Progress Energy project for Consolidated Asset Suite Action (CAS) Tracking Module – DocuTracks merger.

Edge Services, Woodbridge, VA Sep 2012 – Dec 2012

Business Process Analyst contracted to Navy Federal Credit Union in Vienna, VA, finance/debt/banking, EA/Comptroller Division/General Ledger. In support of the NFCU Phase II Money In/Money Out (MIMO) GL Research on Lines of Credit (LOC) and Enhancement project for loan income and balance sheet valuation tracing money/transactions from the demand accounts to the 5300 EOY report.

Scicom Infrastructure Services, Inc., Radnor, PA Mar 2012 – Jul 2012

Enterprise Analyst contracted to VWR, Inc. Information & Operations Enterprise Architecture group supporting the Asset Inventory, PMO and Service Delivery projects,

NY University Medical Center Information Technology (NYU MCIT) Oct 2011 – Dec 2011

Process Analyst supporting NYU MCIT migration from their Staten Island Data Center to a SunGard facility in Carlstadt, NJ to document procedures and processes for reference and training.

Matrix Systems and Technologies, Inc., Largo, MD Jan 2011 – Jul 2011

Business Requirements Analyst contracted to the Central Collections Unit of the Dept. of Budget and Mgmt. for the State of MD in Baltimore. to support of CCU’s Modernization Project effort to create an RFP for a COTS Debt Collection Information System (DCIS) software applications to replace the existing core debt collection system and supporting applications.

Computer Aid Inc, Harrisburg, PA Oct 2010 – Dec 2010

Business Analyst RUP Consultant contractor for Highmark BCBS in Camp Hill, PA

§ In support of United Concordia DEIS division efforts to transition to RUP methodology Use Case development in its use.

Environment: MS-VISTA, MS-Office 2003, VISIO Professional, RUP/SDLC, Net Meeting.

Education: Hampton University (Hampton, VA) B.S., Computer Science, Dean’s List 4 years, GPA 3.3

Professional Development Courses:

•ServiceNow System Administration Fundamentals, Cognizant, ServiceNow Instance

•Vendor Risk Management, Udemy

•Introduction to Health Insurance

•Property and Casualty Insurance 101

•HiPAA Training

• Application Portfolio Management

• Enterprise Data Warehouse (EDW) Access Training

• NSPS 101, CWB, AE Strategies

• SW Certification Process

•Application Portfolio Management

•NSPS 101, CWB, AE Strategies

•SW Certification Process

•Mastering Requirements Management, IBM

•Use Case Flowdown, IBM

•Facilitative Leadership, A Leader's Guide to Successful Collaboration, Farrington Consulting Company

•Unleashing Creativity: Strategic Thinking, JSA, Inc.

•COOL:Biz Data Modeling and Model Repository Management Training

•Business Ethics Training

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