Scarlett Dodson

Carlisle, AR *****

ad081q@r.postjobfree.com

+1-501-***-****

Work Experience

Visual Merchandising Manager

Boot Barn - Jacksonville, AR

April 2023 to Present

I merchandise the whole store as well as work with customers. I currently have the highest customer survey points in the district. Closed the store as well as opened. Workforce Management Coordinator

Xaqt, Inc. - Jacksonville, AR

April 2021 to August 2022

Workforce Management Coordinator:

• Creates Agent Schedules as directed per project

• Delivers daily, weekly, and monthly reporting to Management

• Tracks customer’s contractors/employees’ adherence to scheduled shifts and attendance.

• Reconciles daily timesheets

• Provides support on Workforce Management solution

• Completes special projects as needed

I also am a Contact Center Agent those duties include:

• Answer inbound calls from citizens and provide answers to questions surrounding COVID-19 vaccination.

• Answer inbound calls to schedule vaccinations with web-based software

• . • Make outbound calls to coordinate and schedule vaccinations and follow-ups.

• Record accurate data and information from the calls in Xaqt’s on-line system.

• If a caller asks for a supervisor, I take the call and provide great customer service Customer Service Representative

Metabolic Research Center - North Little Rock, AR

February 2020 to March 2021

Services existing clients in their weekly Center visit by providing support and motivation, food and menu suggestions, helping them to develop new and beneficial habits, and discussing lifestyle changes.

• Meet with and enroll new Clients.

• Make calls daily to Clients to provide follow-up, encouragement, and quality assurance. We call every Client every week!

• Sales Skills. Areas of sales; weight loss programs, vitamins, and herbs. We have the highest quality products on the market, tailored specifically to the weight-loss client.

• Problem-solve with Clients through investigation, curiosity and asking open-ended questions to isolate the concern; develop solutions with the client; effectively communicating the plan of action, and document the session.

• General office duties - filing charts, submitting reports, etc.

• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

• Data Entry: Inputting Clients weight into the system as well as charting. Member Service Representative

TELCOE FEDERAL CREDIT UNION - Little Rock, AR

June 2019 to November 2019

Provided excellent customer service, while being responsible for handling customer financial transactions, like deposits, withdrawals, transfers, money orders, and checking. Responsible for promoting the bank's services, loans, and accounts. Responsible for multitasking in a fast paced environment. Experienced with keeping accurate cash counts, answering multiple phone lines, Microsoft Office, managing all deposits including ATM deposits, and balancing numbers at the end of the day.

Head Teller / Universal Banker

US Banks - Sherwood, AR

October 2017 to May 2019

Focused on sales and service, opening accounts, handling teller transactions, informing customers of other products and services that meet their needs, and solving customer questions and concerns. Responsible for building relationships with customers based on trust. Handling financial transactions such as deposits, withdrawals, advances, loan payments, merchant transactions, and other duties as assigned. Front Office Manager/Administrative Assistant

Sona Dermatology and MedSpa - Little Rock, AR

October 2016 to October 2017

Primary receptionist, greeting clients promptly and interact in a positive manner. Maintained medical records, collected co- pays and processed payments. Responsible for upselling products and services. Checked in clients and maintained filing, charting, reviewed payroll, verified insurances / deductibles, medical and office inventory supply ordering, and all other clerical functions. Career Staffing Services - Maumelle, AR

January 2015 to October 2016

Maumelle, AR

January 2015 to October 2016

Performed data entry and processed payroll for over 200 employees weekly. Ensured all Human Resources Compliance documents were taken and filed in accordance with ASA staffing rules and laws. Answered 7 or more phone lines while maintaining the front office. Scheduled interviews, set up applicants on testing computers. State Certified to perform both 5 and 10 panel drug screens, as well as holding certification to verify I-9's and W-4's correctly and within compliance of state and federal laws. Conducted criminal background screens, MVR's, and credit checks on a daily basis. Assisted in all other Human Resources needs.

Executive Administrative Assistant / Payroll / Human Resources Compliance Administrator

Human Resources

Education

License in Cosmetolgy

University of Arkansas Pulaski Techical College - North Little Rock, AR January 2014 to August 2017

Jacksonville High School - Jacksonville, AR

January 2013 to January 2014

Bachelor's degree

Pulaski Technical College - North Little Rock, AR

Skills

• Documentation review

• Banking

• Office Administration

• Word Processing

• Office Management

• Medical Billing

• Multi-line Phone Systems

• Accounts Receivable

• Accounts Payable

• Bookkeeping

• Upselling

• Employee Orientation

• QuickBooks

• Human Resources

• Payroll

• Interviewing

• Clerical Experience

• Medical Terminology

• Microsoft Windows

• Medical Coding

• Management

• Quality Assurance

• Accounting

• Microsoft Powerpoint

• Workforce Management

• Forecasting

• Help Desk

• Medical Records

• Adobe Creative Suite

• Conflict management

• Communication skills

• Customer service

• Negotiation

• Computer skills

• Math

• Time management

• Typing

• Organizational skills

• Google Suite

• Microsoft Access

• Financial analysis

• Databases

• iOS development

• Social media management

• Mac OS

• Customer support

• Sales administration

• B2B sales

• Public health

• Clinical research

• Call center

• Supervising experience

• English

• Active Directory

• Zendesk

• Data science

• Marketing automation

• SharePoint

• Lead generation

• Salesforce

• Wealth management

• SaaS

• Data collection

• IVR

• Continuous improvement

• Travel planning

• Pivot tables

• Social media marketing

• iOS

• Hospitality

• Telemarketing

• Workday

• Restaurant experience

• Kronos

• Manufacturing

• E-commerce

• Bank Secrecy Act

• Accounting software

• Process Improvement

• Software Troubleshooting

• Business Analysis

• Android

• Merchandising

• Account management

• Administrative Assistant (5 years)

• Receptionist (5 years)

• Quickbooks (3 years)

• Billing (3 years)

• Scheduling (3 years)

• Data Entry (3 years)

• Excel (3 years)

• Accounting

• Outlook (5 years)

• Filing (5 years)

• Microsoft Word (10+ years)

• Organizational Skills (10+years)

• Clerical (10+ years)

• Time Management

• Microsoft Office

• Marketing

• Medical Terminology

• Powerpoint

• Banking

• Bookkeeping

• Human Resources

• Office Administration

• Multi-line Phone Systems

• Upselling

• Word Processing

• Interviewing

• Hair Styling

• Event Planning

• Medical Billing

• Recruiting

• Employee Orientation

• Payroll

• Accounts Receivable

• Accounts Payable

• Office Management

• Research

• Management

• Quality Assurance

• Sales

• Typing

• Cash handling

• Windows

• Google Suite

• Banking

• Clerical experience

• Conflict management

• Help desk

• Front desk

• Cold calling

• Zendesk

• Leadership

• Account management

• Supervising experience

• Order entry

• Mobile devices

• Telemarketing

• Inside sales

• Customer service

Certifications and Licenses

Certified Notary Public

Contact this candidate