CUSTOMER SERVICE

DONTAY

DAVIS

CONTACT INFORMATION

ad0813@r.postjobfree.com

**** *** *

803-***-****

Jul 2, 1991

African American

SKILLS

LANGUAGES

English Native

OBJECTIVE

Efficient and detail-oriented customer service professional with extensive experience in handling inquiries, resolving issues, and building positive customer relationships. Strong communication and problem-solving skills, dedicated to delivering exceptional customer experiences. EXPERIENCE

CASHIER

Zaxby’s . Sumter S.C Oct 2023 - Present

SALES ASSOCIATE

Bath and body works. Sumter SC Aug 2023

QUALITY ASSURANCE

Sitel. SC Jan 2019 - Feb 2023

SERVER

Outback Steakhouse. SC Mar 2019 - Jan 2020

EDUCATION

HIGH SCHOOL DIPLOMA

Lakewood High School. Sc Jan 2005 - Jul 2009

Customer service

Active listening

Verbal communication

Problem solving

Time management

Empathy

Customer satisfaction.

Proficient in operating cash registers and accurately processing sales transactions and returns.

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· Strong attention to detail and ability to multitask in a fast-paced environment. Skilled in maintaining a clean and organized work area, ensuring efficient operations.

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Successfully achieved and exceeded sales targets while maintaining excellent customer satisfaction.

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Demonstrated strong product knowledge and provided personalized recommendations to enhance the customer shopping experience.

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Effectively handled customer inquiries, complaints, and returns, ensuring a positive resolution.

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Collaborated with team members to implement sales strategies and promotional activities, resulting in increased revenue.

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Provided exceptional customer service by responding to inquiries and resolving issues promptly and effectively.

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Handled a high volume of customer interactions through various channels, including phone and email.

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Mentored and coached individuals to maximize their potential and achieve professional growth.

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Trained in food and beverage service, ensuring up-selling and cross-selling techniques to maximize revenue.

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Proficient in handling cash transactions and POS systems, maintaining accuracy and integrity of financial records.

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Excellent interpersonal skills, adept at building rapport with diverse customers and addressing their needs effectively.

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Contact this candidate