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Customer Service Air Cargo

Location:
Hyderabad, Telangana, India
Posted:
November 17, 2023

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Resume:

DURGA PRASAD RAAVI

+91-996******* ad0812@r.postjobfree.com

AVIATION - AIR CARGO INDUSTRY

Offering8 Years of performance - driven experiences in Automated System Monitorin g, Cargo sales management, Administration Coordinator, Imports, Documentation, Customer Service & Cargo Ground Support Equipment with proven ability to handle

.multiple assignments efficiently under extremely tight deadlines CAREER OBJECTIVE

To secure an increasingly challenging and responsible position, where my proven skills will be profitable to your esteemed organization and self and to be involved in the process of continuous learning and upgrading of my skills and knowledge EDUCATIONAL QUALIFICATION

Completed BCOM from Sangai International University (2015 – 2018).

Vocational MLT from Mahaveer Memorial Junior college (2002 – 2004).

SSC from Government of Andhra Pradesh (2002).

PROFESSIONAL QUALIFICATION

Completed Diploma Aviation & Hospitality Management from Air Hostess Academy

. (AHA pvt.Ltd) of Air Hostess Training. (Hyderabad)

Travel & Tourism Management from Air Hostess Academy (AHA pvt.ltd) of Air Hostess Training. (Hyderabad)

Computer Skills

M.S Office (Microsoft Word, Excel,) and Internet proficiency PROFESSIONAL EXPERIENCE

Cogoport Freight Pvt Ltd, FEB 2023 – Present

Currently working in Freight Forwarder as an Operational Executive in AIR Export and Imports GMR International Airport, Hyderabad.

Part of the Air export team, and started off with handling export shipments, end to end, starting with interacting with shippers, quoting rates, booking with airlines, collecting the shipment, coordinating the local customs clearance, ensuring timely upliftment, tracking and tracing, time information to shippers on the status of their shipments

Exports: Attending Assessment & Examination formalities of Exports shipments at air cargo complex.

Co – Ordinate with Agents / Liners for EGM.

Co – Ordinate with Customs Officials Examination for Cargo Examination / out of charge LET Export Formalities.

Cargo Loading & Offloading Operations.

Co – Coordinating with custodian for VCT and with customs for post shipment documentation.

Maintain Stock Inward Report

Maintain Outward Report

Net Stock Report

Maintain of Temperature logbook for Pharma shipments daily wise.

Maintain every Pharma & General shipment checking description with batch label.

● Grab A Grub Services Pvt Ltd, (Dec 2020 – FEB 2023)

Worked as an Administration support & Warehouse Team Leader.

●, Qatar Aviation Services,Qatar ) June ’2013 – Jan ’2020 (

Worked as a n Administration& Warehouse Coordinator in cargo terminal from 20jun13 to 26may14

Worked as a Perishable & import cargo Break planner at Terminal control room from 27may14 to 12july14.

Worked as ULD Controller in Cargo terminal operations from 13july 14 to 13 nov 14.

ULD Controller

Coordinate, arrange and transfer ULD between the stations when necessary.

Prepare arrangement to allocate, move and transfer ULD between the stations due to needs of each station.

Keeping the records related to allocate, transfer, move ULD and shipping containers and update them continuously.

Participation in arranging and preparing the needs of charter flights. Station and new directions.

Worked as a RC Desk Operations Coordinator – Cargo Control Room 14nov14 to 24 jan20

Responsible for providing support to the Operational teams relating to th e utilization and the smooth running of the automated ULD and Cage store systems and their associated equipment

Focal point for the reporting of any faults/breakdowns within the system and for ensuring that the necessary action is taken to minimize the imp act to the operational performance

Represent the key link between the users of the systems and the operational management and maintenance teams by keeping all parties up to date with regular progress reports on faults/breakdowns equipment status rep ort /

Coordinate the CWIS systems and EDS RC screens to detect any fault alarms and take corrective action

Receiving and logging all reported Lodige system related faults/breakdowns and communication to Maintenance/Reactive teams to attend, assess and repair fau lt/breakdown

Responsible for assessing the status of the systems and recognizing any potential issuesanalyze and make decisions to avoid potential disruption/delay to the operational areas that could cause impact to consignment delays

Communicating progres s reports for all faults/breakdown of equipment to the relevant parties in a timely manner )SLA(

Key Achievements

Cleared DANGEROUS GOODS TRAINNING CAT 8 – Sep ’2015

Cleared DANGEROUS GOODS TRAINNING CAT 8 – July ’2013

Cleared CARGO WAREHOUSE & ULD TRAINNING – August ’2013 Air India sats Airport services Pvt Ltd. (Air India), Delhi Cargo Services Agent – Flight Handling & RampOperations ( Apr ’ 2011 – June ’ 2012) Cargo Services Agent

Coordinate with local ground handling agent )GHA(

Maintenance office with Confidential administration support and overall office management ensuring the smooth and effective day - today operations and act as a first point of contact for incoming queries from external and internal customers, interpret and explain procedures and pol icies pertaining to internal inquiries of management and staff JOB RESPONSIBILITY - (RAMP & CARGO OPERATIONS)

Manage inbound and outbound cargo operations. I.e. booking, delivery process and maintaining the records for the same

Responsible for achieving the goals and targets set by the Manager

Responsible for Licensing Work with AAI

Responsible for reporting of daily operations

● Air India sats Airport services Pvt Ltd. (India), Bangalore Cargo Services Agent ) Jul ’12 – May ’13)

JOB RESPONSIBILITY - (CARGO OPERATIONS)

Responsible for Cargo acceptance, documentation, build up and dealing with agents, regular clients and walk - in customers

To look after cargo operations and Accounting of the department

Doing the Post & Pre flight for company requiremen t

Handling all the personal file and Coordinating with Manrope HMS HOST

● Worked as a Guest ServicesAgent Airindia & Kingfisher Lounge at Rajiv Gandhi International Airport,Hyd

● From 13 July 2009 to 30July 2010

PERSONAL INFORMATION

Nationality : Indian

Date Of Birth : 10 AUG 1987

Marital Status : Married

Languages Known : English, Telugu & Hindi

DECLARATION

I hereby declare that the above - mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above mentioned

Place:

Date:

Durga Prasad Raavi



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