HEATHER MARONE

Nuevo, CA ***** 909-***-**** ad080w@r.postjobfree.com

Administrative Management Professional

Objective: To leverage my experience in administrative management to provide exceptional service and support to the team.

Conscientious, reliable, and performance-driven professional with 16+ years of impressive experience in administrative management, office support, and customer service. Extensive experience in the healthcare industry, employing all necessary medical policies, and regulations for excellent patient outcomes. Possess in-depth knowledge of human resources management principles that include talent management, recruitment, employee relations, and implementation of strategic HR initiatives. Adept at managing sensitive information while being articulate through demonstrating exceptional verbal communication skills, admirable work ethic, a strong sense of integrity, and an excellent track record of reliability in achieving outstanding outcomes. Ability to manage diverse teams of various cultural backgrounds while demonstrating the capability to work and adjust in a dynamic environment.

CORE COMPETENCIES

Administrative Support Program Coordination Customer Service Report Development & Recordkeeping Data Management Filing Systems Management Medical Terminologies Scheduling Human Resources Marketing Data Entry Data Analytics Customer Service Front Desk Office Management Clerical Experience Word Processing Community Events Planning Project Management Cash Flow Management Onboarding Credential Management Excellent Oral & Written Communication Skills Employee Engagement Training & Development Staffing Resolving Conflicts Employee Engagement New Hire Orientation Timekeeping Provide Feedback Report Management Punctuality

KEY SKILLS

Administrative & Executive Management: Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, production methods, and people and resources coordination.

Data Management: Adept with various computer software and experienced in maintaining medical files/records following internal procedures. Capability for efficient management of confidential information and file maintenance as well as document creation. Provide a full range of administrative data entry and management and coordination of reporting and project duties.

Regulatory Compliance: Secure that all responsibilities undertaken are in optimum alignment with the company standards. Spearhead process implementation to efficiently ensure that all services provided are safe and consistent with the approved regulation.

ADMINISTRATIVE COORDINATOR/ CONTRACTOR CARE

ALLIED UP COOPERATIVE, REMOTE POSITION JANUARY 2022- JANUARY 2023

Full Cycle Recruitment (Onboarding new hires)

Responsible for all compliance documents

Communication to set short term and long term team goals

Updating and organizing personnel files

Work closely with associates, managers and senior leaders of the organization

Main point of contact for administration including general HR questions related to HR processes, leaves of absences and benefits

Handled confidential matters and act discrete with solid judgement

Invoicing and Reconciling Invoices

Scheduled Travel and meetings for Senior Leadership Team

Assisted with Time Keeping/Payroll

Prepared job announcements, put together new hire orientation and training

Research and reports payroll trends

Prepares powerpoints and packets for new hires and potential candidates.

ADMINISTRATIVE ASSISTANT/HUMAN RESOURCES ASSISTANT

Hemet Valley Recovery Center and Sage Retreat Hemet, CA Dec 2019 – September 2021

Attend meetings to obtain up-to-date information and accurately document changes to keep departments informed

Supervise supplies orders while organizing, updating, and maintaining all administrative files and correspondence

Provide clerical and administrative support to the Director and Management team; proficiently various office applications

Prepare forms, policies, databases, correspondence, and other business papers while ensuring hygiene and compliance

Maintain professional limits in all conversations while maintaining strong employee relations

Ensure weekly agendas are printed, minutes are taken during staff meetings, and meeting minutes are distributed

Analyzed new hire and vested employee assessments

Reviewed applications, scheduled interviews and interviewed new hires.

Invoicing

OFFICE COORDINATOR

Telecare Corporation San Jacinto, CA Apr 2018 – Mar 2019

Collaborated with teammates to guarantee the seamless operation of the workplace while supervising employees, including performance review and scheduling.

Delegated tasks to administrative employees, which increased office efficiency and streamlined firm operations

Managed office activities by maintaining client communication, tracking records, and filing all paperwork

Instructed new employees were on administrative procedures, corporate regulations, and performance expectations

Followed through on a variety of assignments in a timely manner to fulfill deadlines and provided customer care

Interacted professionally with consumers via phone, email, or in-person to deliver information and guide them to the appropriate staff members

Facilitated all daily operations including collaboration with other departments such as HR and Purchasing

Prepared biweekly payroll for 20 employees while recording team costs and reconciling accounts to promote/keep accurate, current, and compliant financial records

SUPERVISION AIDE

Nuview Union School District Nuevo, CA Aug 2017 – Apr 2018

Provided assistance in monitoring children while at lunch, on playground, or during passing periods

Performed any paperwork duties and answered phones for Human Resources and Fiscal Services Office Secretary

Supported the emotional and social growth of children by assisting them in developing caring interaction skill

OFFICE SECRETARY

Riverside County Office of Education Riverside, CA Oct 2005 – Feb 2012

Supported assigned County Office of Education officials with administrative and secretarial duties

Composed, edited, and distributed newsletters to informed the community about the needs, projects, and progress

Reviewed incoming memos, submissions, and reports and distributed them to the right department

Produced internal and external office collateral, communications, and forms such as letters and memoranda with accuracy

Provided top-tier administrative support to HR and Fiscal Services staff to foster excellence in office operations

Managed the office inventory by refilling supplies and issuing purchase orders to ensure adequate stock

Scheduled office meetings and client appointments for a management team of ten professionals.

Liaised with vendors to order and maintained office supply inventory and to obtain the most cost-effective pricing

Managed office activities were including communications, mail distribution, supply ordering, and inventory control

Generated professional business memos, letters, and marketing material to support the company's goals and growth

VETERINARY TECHNICIAN/FRONT OFFICE MANAGER

All Creatures Care Cottage Costa Mesa, CA Feb. 1998 to Sept. 2005

Monitor patients following surgeries or other treatments.

Maintained controlled drug inventory and related log books

Helped monitor animals’ responses to anesthetics under the direction of the veterinarian

Restraint of animals during exams or procedures

Administer non intravenous medications

Answer telephones and directed calls to appropriate staff

Recruited, trained, and evaluated office support staff

Mentored new employees on company objectives

Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations

Provided general office support by typing reports, filing reports, entering data

Ordering supplies

Operate and maintain office equipment

Greet visitors, check in for appointments

Prepare and maintain records

Reconciling credit and cash payments at the end of each shift, making deposits to the bank if needed

EDUCATION

Master's in Healthcare Education Kaplan University Davenport, IA Oct 2016

Bachelors in Healthcare Administration-Ashford University-San Diego, CA-June 2012

TECHNICAL ACUMEN

Microsoft Office Suite (Word, Excel, PowerPoint, Planner) * Outlook *QuickBooks * ATS programs (BlueSky, Bullhorn) * Rippling * Guardian/Law Logix * Precise Hire

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