Oklahoma City Customer Service
Resume:
Shasylvia Goodlow
*** * ********* ****. ********* 55 Oklahoma City, Oklahoma 73127
405-***-**** *******@*****.***
Professional Summary
Customer service professional with extensive background in the hospitality industry seeking to transition into various fields to utilize in addition training
Education
Oklahoma State University – Oklahoma City, Oklahoma City, OK June 2015 – February 26, 2016
REACH - Legal Assistant
Oklahoma State University – Oklahoma City, Oklahoma City, OK November-2012 REACH4Work – Employment Search
Oklahoma City Community College, Oklahoma City, Oklahoma January 2010 - May 2010 Sociology
Internship
Oklahoma Department of Human Services, Oklahoma City, Oklahoma December 2015 Administrative Assistant Intern
● Organized and complied employee records.
● Updated employee database with current information via employee files. Experience
Ranchwood Nursing Center
March 2018-present
Emerald square nursing
Feb-May 2020
Heritage Park Nursing Home, Oklahoma City, Oklahoma July 2014 – December 2014 Dietary Aide
● Prepared snacks and meals for residents.
● Ensured cleanliness and sanitation of lobby and dining area. LaQuinta Inn and Suites, Oklahoma City, Oklahoma November 2013 – December 2014 Front Desk Clerk/Housekeeper
* Checked in guests and answered questions regarding hotel services and amenities.
* Maintained cleanliness of guests’ room through daily sanitation and dusting. Epworth Villa, Oklahoma City, Oklahoma August 2008 - October 2008 Housekeeper
* Performed daily task of vacuuming carpets, sweeping and cleaning floors.
* Collected rubbish from wastebaskets and ash trays and taking such to its designated location for pickup.
* Cleaned and sanitized residents’ rooms and bathrooms as well stocking and restocking supplies. Renaissance Hotel, Oklahoma City, Oklahoma May 2008 - July 2008 Housekeeping Supervisor
* Trained new and experienced workers in policies, procedures, and use of equipment.
* Assigned tasks and inspected work to ensure it met cleanliness standards.
* Communicated with manager to provide swift and quick resolutions to problems, maintaining a level head and democratic approach.
Skirvin Hilton Hotel, Oklahoma City, Oklahoma February 2007 - May 2008 Housekeeping
* Delivered cribs, ironing boards, and rollaway beds to guests’ rooms.
* Dusted furniture, polished metalwork, replaced light bulbs, washed walls, windows, and woodwork.
* Cleaned guests’ rooms, meeting rooms, restrooms, and common areas such as lobbies. Related Skills
National Career Readiness Certificate – Silver, 86NWY13X0GNJ Alpha Indexing, Microsoft Office
Shasylvia Goodlow
4221 SE 54th St Apartment 1-G Oklahoma City, Oklahoma 73135
405-***-**** *******@*****.***
Reference
Lacrecia Wilkins
Oklahoma City
Lynsey Huddleston, Associate
Oklahoma City
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