Sales Manager Customer Service
Resume:
KRISTY POWELL
EXPERTISE
Inside Sales
Outside Sales
Key Account Management
Customer Service
Search Engine Marketing
Event Planning
EDUCATION
ASSOCIATE OF SCIENCE
Business
Indiana Wesleyan University
1997
SALES MANAGER
ad080i@r.postjobfree.com
Fishers, IN
Linkedin.com/in/kristy-
powell-9827642
PROFESSIONAL PROFILE
Knowledgeable sales and marketing professional with extensive team management and development experience. Highly collaborative individual with outstanding interpersonal skills and a talent for mediation. Confident decision- maker adept in solving problems and managing multiple projects. Excellent presenter and event planner.
EXPERIENCE
ASSOCIATE DIRECTOR OF TRAINING-MIDWEST REGION
YP Indianapolis, IN 2012-2015
Oversaw training managers for Midwest region and supported sales managers and sales representatives with all aspects of training. Planned and conducted weekly sales training sessions and special events such as customer seminars, annual sales conferences, and new representative onboarding for systems and sales processes. Provided leadership, strategic direction, and individualized training for sales representatives according to industry trends and best practices. Motivated and coached subordinates.
LEAD TRAINING MANAGER-INDIANA
AT&T Advertising Solutions Indianapolis, IN 2008-2011 Oversaw training of full suite of products. Coached and developed representatives. Assisted with selling and servicing of advertiser accounts. Organized and managed marketing support for Indianapolis and suburban areas. Developed marketing strategy and structure for seven additional areas comprising half of Indiana.
INTERNET SALES MANAGER-MIDWEST
AT&T Advertising Solutions Indianapolis, IN 2005-2008 Originated sales of internet products. Executed Search Engine Marketing. Managed a portfolio of business in the Midwest Region.
• Surpassed sales objectives each year in this position. Exceeded annual goal of 1.5 million by 28 % in first year and by 31% in second year. Led team to position of top internet team in the company for two consecutive years. STRENGTHS
Leadership
Training and Development
Public Speaking
Team Building
Problem Solving
Collaboration
VOLUNTEER WORK
Humane Society of Hamilton
County
Habitat for Humanity
SALES MANAGER
EXPERIENCE continued
AREA SALES MANAGER
AT&T Yellow Pages Indianapolis, IN 1994-2005
Managed marketing strategies. Directed progress of inside and outside sales teams in each area sales territory. Guided teams through market challenges including poor economy, competition of independent directories, and negative customer perceptions. Developed business relationships in each community and represented company with area Chamber officials, vendors, customers, and at trade shows. Organized all local office environments and travel arrangements.
• Resolved workflow problems by interacting with internal Ameritech managers of business, production, and claims.
• Created team incentives for each new business launch that anchored team effort and supported individual recognition in achieving goals. Led sales direction/incentive programs for the sales force with expectations of producing a team revenue stream of $6-7 million in yearly sales. CUSTOMER SERVICE MANAGER
AT&T Yellow Pages Indianapolis, IN 1991-1993
Facilitated negotiations between customers and internal management of legal, sales publishing, and AOC departments to ensure profit retention and compliance with internal policy. Resolved customer issues and made recommendations for quality assurance. Ensured settlement of claims and customer retention. LARGE ACCOUNT MANAGER
AT&T Yellow Pages Indianapolis, IN 1988-1991
Managed yellow pages advertising programs for large-scale advertisers with complex and difficult advertising, multiple advertising and/or multiple decision- makers. Collaborated with clients such as universities, hospitals, and law offices. INSIDE SALES REPRESENTATIVE
AT&T Yellow Pages Indianapolis, IN 1979-1988
Communicated with potential clientele and established advertising needs. Generated sales of advertising products. Maintained an outstanding level of sales servicing with an average of 750 customers each year. KRISTY POWELL
upon request
REFERENCES
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