Gabriela Ochoa

*** *** **. *********, ** *****- 916-***-**** ad080b@r.postjobfree.com

Work PROFILE

A successful healthcare administrator candidate with 6+ years of medical claims and pharmacy experience seeking to thrive in an office environment to use my knowledge and skills to support Medical office and hospitals in every way to improve services by helping healthcare staff deliver access and quality healthcare to each patient, bilingual in Spanish and be a successful asset to your company.

Professional Experience

Origin USA Solar 12/2021-Present

Office Manager/Project Coordinator- Carmichael, CA

As an Office Manager, I am the point person for maintenance, mailing, shipping, supplies, equipment, bills, and errands. I organize and schedule meetings and appointments. I provide general support to visitors. I am responsible for creating PowerPoint slides and making presentations. Manage executives' schedules, calendars, and appointments. I am responsible for managing office services by ensuring office operations and procedures are organized, correspondences are controlled, filing systems are designed, supply requisitions are reviewed and approved, and that clerical functions are properly assigned and monitored. As a Project Coordinator I coordinate activities, resources, equipment and information and I liaise with clients to identify and define project requirements, scope and objectives. I make certain that clients’ needs are met as the project evolves. I help prepare project proposals, timeframes, schedule and budget. I manage, control and coordinate project schedule & implementation to make sure the project is completed on time. I monitor and track project’s progress and handle any issues that arise and monitor and report on the progress of a project to all stakeholders. I prepare/update project status reports, process invoices, update tracking reports, and maintain files for due diligence and financial. I create and maintain comprehensive project documentation, plans and reports.

Accomplishments

-Increase market share

-Amplifying revenue

-Exceeding sales quotas

-Meet deadlines

-Team player

E-Health insurance 03/2020- 12/2021

Medicare Sales Representative- Gold River, CA

Inbound answer calls drive sales and revenue by assisting customers in making healthcare decisions over the phone. Help beneficiaries to enroll in part C Medicare Supplements, Medicare Advantage plans and Prescription Drug plans. Meet monthly sales and performance goals. Ability to close transactional sales on the first call. Remain current on products and processes in a multi-product environment. Abide by the Centers for Medicare and Medicaid Services (CMS) Medicare Marketing Guidelines and company policies and procedures. Remain current on products and processes in a multi-product environment. License in 43 states in United States and certified with more than 20 carriers. Including the top carriers Aetna, Anthem, Humana, UHC/AARP, WellCare. Certified in Spanish with Humana to help the Spanish speaking beneficiaries.

Accomplishments

- Consistently attain monthly sales goals.

-Able to close business on first interact

-Recognize several times for top seller in my region

-Increase market share

-Amplifying revenue

-Exceeding sales quotas

-Meet deadlines

-Team player

DXC Technology 02/2018- 03/2020

Customer Care Analyst I- West Sacramento, CA

Reviewed documentation submitted by beneficiaries through the applications SURGE UDS, CRM, HE portal, medical website in order to determine coverage and process their applications for reimbursements. Worked daily with excel spreadsheets and formatted reports for each beneficiary by using formulas and functions to sort data. Entered information in spreadsheets accordingly depending on each file. Verified Document Control Number (DCN) through EDMS- Correspondence through Cloud Docs in CRM; Pulled Beneficiary eligibility, PMF, CPT codes, NDC’s ICD 10 and Treatment Authorization Request in CA-MMIS.

Accomplishments

-Exceeded daily goal of seven claims per day.

-Adept at discovering hard to find errors.

-Meet deadlines

-Exceeding my work complete per day

-Team player

Health Markets 04/2016- 02/2018

Enrollment Administrator & Licensed Agent- Sacramento, CA

Performed outreach to about 250 leads per day. Scheduled appointments and visited businesses to enroll them in health benefits. Scheduled 12 appointments per day and closed them. Met with clients to go over specific options that met each individual need. Enrolled clients with different carriers such as Blue Cross, Blue Shield, and Kaiser. Enrolled clients in supplements such as hospital confinement, critical illness, cancer, accidental insurance, dental, vision and life insurance. While meeting with clients, presented my products using power points and spreadsheets.

Accomplishments

-Met my bonus quota in 7 weeks instead of 14 weeks

-Recognize several months for top seller in my region

-My achievements were used as a model to new incoming employees.

-Able to close business on first interact

-Increase market share

-Amplifying revenue

-Exceeding sales quotas

-Meet deadlines

-Team player

Health net 10/2010-4/2016

Pharmacy Technician-Sacramento, ca

Duties included Medicare Part D Operations, up to date with CMS regulations, running using MC-400, IPA, ABS Integrity, MP applications, MS Access, Word and Excel, Microsoft Access, Marx to complete my projects. Worked on nine projects at the same time; able to organized my work and time management; Projects deadlines were daily, every three days, weekly, biweekly, and monthly. Able to jump to several projects at the same time in order to meet the company needs. Complete work without supervision and communication was through emails working from office. Daily work consists of formatting reports using formulas and functions to extract each file from access and websites and sending them to the team for them to use. Review data on daily basis using excel and V-lookup to bring different information from other excel sheets to combine in one.

Accomplishments

-develop an idea that save time and money to the company

-meet deadlines

-Met deadlines in timely manner

-work in 9 projects at a time

-High production equals closing business

-Increase market share

-Team player

-Over exceeded my expectations on my review for 2017

Education

Ashford university — San Diego, ca 2014-2018

Bachelor’s Degree in Health Care Administration

Honors & Accomplishments

I was honor roll student for three consecutive years

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