Nina S. Selia

ad0808@r.postjobfree.com

713-***-****

Summary

Experienced Customer Service Representative and Data Entry Specialist with a demonstrated history of working in diverse industries. Skilled in Internet Resources, Flexible Schedule, invoicing,Order Processing and Accountability, inbound and outbound calls .An Energetic achiever,capable of Managing successfully, multiple priorities as well as perform n deliver under pressure .I am a strong administrative professional who is fast learner and committed to grow in Data management.

Skills:

•Data Management

•Administrative support

•Organizational Skills

•Good working Knowledge

•Proficiency in MS Excel and database programs

•Good working Knowledge in Extraction,Transformation and loading of data from different data sources

•Good working Knowledge with office 365

•Ability to multi task

•Excellent typing Speed accuracy and transcription

•Ability to maintain integrity and confidentiality of Data

•Time Management

•Customer Service Oriented

•Accuracy and Attention to details

Experience

African Shipping Line (Houston TX) Oct 2020- July 2022

Role: Customer Service Representative

•Inbound calls

•Resolving Client inquires

•Build productive relationships, resolve and escalated complex issues to win customer loyalty

•Exceeded Team goals and collaborated with team members

•Responded to customer request for products,services and company information

•Directed Customer communication to appropriate departments and offered information to boost customer satisfaction

•Enhance team performance and maximum customer satisfaction

United Global Consulting (Houston TX) Jan 2018 – Sept 2020

Role: Data Entry Specialist

•Documented data entry completion in corresponding log files and folders

•Maintained Quality levels above prescribed Minimum to support team productivity and efficiency

•Key in data from multiple data sources in word forms, excel format

•Importing and exporting data

•Attaining daily Team meetings to evaluate performance

• support to business operations

•Provided customer service to Accounting, practices and managers

•Performed other duties reasonably related to the position as directed by manager/team lead

•Organize work schedules to complement work hours

•Make outreach phone calls, secure messages and emails to obtain missing data

MTN Mobile Network Inc (Douala) march 2016- Dec 2017

Role: Data Entry Specialist

•Managed multiple weekly Reports to ensure all data is correct and complete

•Oversees Data entry and storage, file maintenance, and other administrative task

•Create Excel Spreadsheet’s

•Protect confidentiality of customer information

•Editing information processing Services work product

•Prepaid records in accordance with detailed instructions

•Documentation of flow of information

•Coordinated general office duties such as filing, faxing

•Directed Customer communication to appropriate departments and offered information to boost customer satisfaction

•Achieved 94% of targeted goals

•Worked individual and as a team to achieve projects

Education

Bachelor in Business Management University Of Buea (2012-2015)

Activities : Motivational speaker, Traveling, reading, and Event planning

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