SANDRA YALDA

*** ********* ***

Windsor, ON N*A *T2

ad0806@r.postjobfree.com

+1-647-***-****

Professional Summary

Dynamic, professional and engaging person. Flexible in the ability to adapt to challenges when they arise while remaining aware of professional roles and boundaries. Having an approachable, cheerful and friendly personality and a proven ability to ensure that customers experience is always relaxing and enjoyable.

Skills & Qualifications

Over 3 years experience in airline industry.

Willing to go above my abilities to ensure that the guest is having a memorable experience.

Strong problem-solving skills that allow me to handle even the most stressful of situations.

Time Management.

Active listening.

Clear communicator.

Attention to Detail.

Passionate, enthusiastic, dependable, and self-motivated.

Proficient in Galileo, Sabre, Aero and Shares.

Proficient with MS word, Excel and PowerPoint.

Fluent in English, Arabic and Assyrian.

Education

Humber Institute of Technology and Advanced Learning. 09/2016 to 06/2018

Diploma in Tourism Management-travel Industry Services.

An intensive two-year program designed to provide support in understanding the skills and knowledge required to work in the travel industry.

Experience

GTA Dnata 08/2018 to 08/2023

Greeting guests with kind and courteous

Assist with check in, ensuring correct boarding passes are provided to each guests for the assigned flight.

Address guests concerns regarding seating, connecting flight information, and special assistance.

Process luggage, insure company regulations regarding size/weight are complied with.

Worked with colleagues to ensure a smooth workflow and productivity

Controlling flights, boarding, making announcements regarding flight activity at the gate

over the airport general PA system.

Process the check in for unaccompanied minors and escort them to flight.

Issued travel and hotel vouchers for the guests on overbooked or canceled flights.

Perfuming any other customer service functions as directed by supervisors and managers.

United Airlines. 08/2018 to 08/2023

Welcome and check in passengers, issue boarding passes, check in luggage, verify

the tickets and identity papers.

Make seat assignments according to passengers’ specific needs.

Rebooking passengers regarding missed, delayed or cancelled flights.

Assisted passengers with flight departure and arrivals took care of customers with special needs and unaccompanied children provided boarding passes.

Greeting customers upon arrival and directing customers with airport.

Was responsible for the security gate, boarding, making announcements and communication with the crew and captain of the aircraft.

Air Connections Travel Agency 01/2018 to 04/2018

Book reservations for air travel, car, and hotel.

Providing our clients with best package deals.

Advised clients of required travel documentation and procurement options.

Answering all customers inquiries and questions in regards to flight schedules, baggage and connecting flights.

Answering questions pertaining to fares and other related matters in order to provide the best possible customer service.

Contact this candidate