Customer Service Store Manager

AMY STAFFORD

********@*****.*** 740-***-**** Circleville, OH 43113

Summary

I am strong and very determined. I am someone you would want on your team. I do not like to lose. I love to challenge myself. I like hard work! I miss being out in the work world being successful. Let's be successful together. Team work makes the dream work.

Experience

Circleville Care & Rehab Circleville, OH

Admissions Coordinator

08/2008 - 10/2010

Answered application and enrollment inquiries from public via telephone or email.

Handled insurance claim duties and verified that each met standards of admissions.

Helped patients with admissions process and adhered to state and federal laws.

Conducted walk-in and scheduled facility tours

Coordinated with admission team to schedule admission and recruitment programs.

Completed document faxing, bookkeeping and accurate filing.

Blockbuster Video Chillicothe, OH

Store Manager

03/2002 - 07/2005

Trained and mentored associates to teach daily tasks and procedures.

Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.

Managed inventory tracking and physical inventory counts to minimize loss.

Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Monitored employee performance and identified performance gaps for corrective action.

Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.

Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.

Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.

Holiday Inn Hotel & Suites Chillicothe Chillicothe, OH

Assistant General Manager

04/1988 - 10/2001

Front desk Manager, scheduling, profit and loss statements, bank reconciliation.

Night Audit.Training and staff development.

Motivated and led team members to work together to achieve targets.

Managed store cash intake with high accuracy and prepared daily bank deposits.

Managed and mentored staff to carry out operational directives with high productivity and accuracy.

Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.

Education and Training

Chillicothe High SchoolChillicothe, Ohio Chillicothe

High School Diploma

06/1987

Columbus State Community College Columbus, OH

Associate of Arts in Business Communications

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