Gillianne Zens

ad07zm@r.postjobfree.com

951-***-****

SUMMARY OF SKILLS

• Team player with excellent communication skills.

• Reliable, flexible and hard working.

• Computer skills: Windows, XP, PowerPoint, Microsoft Word, Excel, Outlook, QuickBooks, Internet research, Stages Browser, Immix, ADPRO, Icare, Coral Navigator,Genesys

• Able to work in fast paced environment, and with large groups of people

• Able to work overtime and long hours

PROFESSIONAL EXPERIENCE

Randstad

Remote

Customer service representative

Helping customer that called in with covid testing and vaccine related questions

Helping caller fill out form on the Myturn website

Following scripting that was given by the company

Ross

Upland California United States

Front End Supervisor

Helping customers when checking out

Answering front end phone calls

Organizing all front end brake and lunch schedules

Making sure all front is clean and sanitized

Pebbles Bridal

Placentia California United States

Bridal Consultant

Helping brides find there dream dress

Greeting customers as they enter the store

Present a professional yet inviting atmosphere in store

UPS Mail Innovations

Fontana California United States

Receptionist/ Billing/ Data Entry February 2016- September 2016

• Welcoming visitors by greeting them, in person or on the telephone; answering or referring inquiries.

• Directing visitors by maintaining employee and department directories; giving instructions.

• Maintaining telecommunication system by following manufacturer's instructions for house phone and console operation.

• Maintaining safe and clean reception area by complying with procedures, rules, and regulations.

• Maintaining continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.

• Answer, screen and forward any incoming phone calls while providing basic information when needed.

• Receive and sort daily mail/deliveries/couriers

• Update appointment calendars and schedule meetings/appointments

• Perform other clerical receptionist duties such as filing, photocopying, collating, faxing, etc.

Kiwi Group Corp.

Tustin California United States

Warehouse Supervisor/Receiving February 2015- August 2015

• Working in warehouse/shipping

• Receiving incoming product and Office working/Data entry

• Inputting product in the system

• Working with Word, Excel, and Access.

Security Partners

Anaheim California United States

Alarm Dispatcher May 2012 - May 2014

(Mace CS bought out as of Jan 2014 now named Security Partners)

• Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones.

• Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.

• Monitor personnel or equipment locations and utilization to coordinate service and schedules.

• Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones or two-way radios.

• Data Entry.

• Working with programs such as Stages Browser, Immix, ADPRO, Icare, Coral Navigator

Target

Westminster California United States

Sales Floor Member September 2011 - May 2012

• Answer customers' questions about merchandise and advise customers on merchandise selection.

• Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases.

• Pack customer purchases in bags or cartons.

• Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.

• Clean display cases, shelves, and aisles.

EDUCATION

Garden Grove High School

Garden Grove California United States

High School Diploma, June 2011

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