Customer Service Call Center

AJA SMITH

**** ***** **** *****, *********, GA **296 H: 770-***-**** ***.********@*****.***

Summary

Dedicated Customer Service Representative motivated to maintain customer satisfaction

and contribute to company success. Proven ability to establish rapport with clients and

exceed sales quotas. Reliable and driven, with strong time management and

prioritization abilities.

Experience

Call Center/ Medical Equipment Representative

Hexaware Technologies Sandy Springs, GA Oct 2022 to April 2023

Handle many inbound and outbound calls to customer clients.

Identify the needs of customers, resolve issues, and provide solutions.

Responding to emails, researching required information using available resources, enter new customer information into the system.

Check out existing and recommend upgrades or replacements.

Show exactly where to place the equipment and demonstrate uses.

Troubleshoot products.

Fleet Specialist

Hertz Atlanta, GA Nov 2021 to April 2022

Receive, Verify, and enter information into computer systems

Complete office processes, including filing, handling mail and directing telephone calls

Compile and maintain local paperwork to include reports, vehicle information, and company documents for easy access and quick reference

Perform basic receivable processes to include the generation or submittal of purchase orders/invoices

Perform other office duties as assigned

Data entry

Call Center Representative for Kaiser Permanente

Chime Solutions Morrow, Georgia Sept 2019 to Mar 2020

Politely answer inbound calls and respond to customer inquiries in a timely manner.

Generate customer interest in the company's products or services.

Provide personalized customer service by responding to the needs of customers.

Document and report on customer feedback to improve the customer experience

Data entry

Sales Floor Lead Jun 2018 to Sept 2019 Macy’s Dunwoody, Georgia

•Responsible for communicating priorities to the associates

•Maintain daily plan for meeting sales goals

•Assist Management in exceeding customer credit accounts

•Maintain & organize sales floor

Lead Hostess. Aug 2016 to Feb 2018

Longhorn Steakhouse College Park, Georgia

•Greeted customers

•Set Front of House Schedule

•Handled reservations

•Dealt with customer complaints

Administrative Assistant. Mar 2016 to Jul 2016

Non-Profit Organization Atlanta, Georgia

•Answered phone calls

•Scheduled appointments

•Handled customer complaints

•Maintained organization of files

Customer Service Retail Cashier Jan 2015 to Feb 2016

Forever 21 Atlanta, GA

•Responsible for completing sales/transactions

•Merchandised and maintained upkeep of floor

•Handled customer complaints

•Assisted Store Manager as needed

Sales Floor Team Member Jan 2015 to Oct 2015

Target Atlanta, GA

•Stocked shelves

•Maintained a clean work environment

•Assisted in making sales goals & meeting quotas in sales. performing

cashier responsibilities. positive attitudes. problem solving

Education and Training

Associated of Applied Science, Dental Hygiene 2017

Atlanta Technical College Atlanta, GA

Currently still enrolled

Bachelor of Arts, Mass Communications 2014

Savannah State University Savannah, GA

High School Diploma 2014

Charles R. Drew High School Riverdale, GA

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