Michelle Kendall

**** *********** ****, *******, ** 78108

Cell: 210-***-****, ad07z6@r.postjobfree.com

Objective: Well qualified and results-oriented Banking Professional with over 10 years of experience in positions of increasing responsibility and duties. Top-performer with track record of consistently meeting or exceeding sales goals and member expectations. Skilled at educating members on mortgage banking products and recommending best options that meet their short-term and long-term needs. Team player with polished communication skills: verbal, written, interpersonal, presentations, and rapport building. Regulatory professional experienced, disciplined, and highly-motivated individual who has worked on a wide range of projects within the Public and Private Sectors. Accomplished and fluent communicator with strong investigation, problem-solving and decision-making skills, comprehensive knowledge of Federal Regulations and Risk Mitigation.

Underwriter – August 2020 – October 2022 (Remote)

Digital Risk – Maitland, FL

• End to end Underwriting of Home Preservation Applications which may include, but not limited to:

• Review, Comprehending, and apply Wells Fargo Procedures, including but not limited to DOA.

• Analyze documentation provided by Consumers and third-party vendors.

• Calculating available Consumer cash flow based on documentation received.

• Reconcile debt/expense amounts and ratios.

• Review loan history including the documentation and results of prior review requests.

• Validate program eligibility requirements.

• Request investor approval, as needed.

• Determine appropriate review decisions.

• Document the underwriting review in Wells Fargo’s Systems.

• Maintain required production and quality standards.

• Ensure the highest level of customer service is provided to our Consumers.

• May partner with Wells Fargo Home Preservation Specialists and Processors to obtain additional clarification and/or documentation required to complete the review. Mortgage Underwriter – July 2019 – March 2020 (Remote) SVS Group, Inc – Oakland, CA

• Forensic Due Diligence review.

• Perform a variety of mortgage loan documentation duties and ensure all tax, title, insurance, and closing documentation are in place.

• Review employment, credit, income, assets, purchase contracts, appraisal, title, and other documents submitted by Processing and either accept or deny documentation according to investor requirements.

• Perform a cursory review of the loan file for compliance with Federal disclosure requirements.

• Determine if the loan was submitted to underwriting in accordance with the program and terms registered or locked with Client’s secondary marketing department.

• Validate the data used by the AUS to make a credit decision.

• Resubmit the loan to Client’s AUS, when validated data falls outside of AUS tolerance levels.

• Enter/correct data in LOS. Data includes the status and recommended conditions for the approval.

• Review and clear “prior to closing/at closing” loan conditions that have been identified as the underwriter’s responsibility.

• Communicate as needed with Client’s staff.

• Perform an audit of all collateral documents including: Notes, Note Addendums/Riders, Name Affidavits, Name Change Documents, Modification Agreements, Lost Modification Agreements, Assumption Agreement, Mortgages/Deed of Trusts, Titles, Corporate Assignments, Allonges and Power of Attorneys to verify accuracy, completeness, proper conveyance and execution.

• Perform standard credit and compliance reviews.

• Provide mortgage loan file reviews, which include the new Qualified Mortgage and Ability-to-Repay requirements in compliance with the new Consumer Finance Protection Bureau and HUD guidance.

• Provide loan level compliance reviews to insure systems and operations are following policies and procedures.

• Employment, Income, and Asset Verification.

• Guideline Conformity, Regulatory Compliance, Valuation Reconciliation.

• Credit and Compliance review.

• Qualified Mortgages (QM and Temporary QM) including DTI, Points and Fees and Credit Guideline Testing for GSE and Government insured programs.

• TILA / MDIA

• RESPA including GFE and Final HUD1 / 1A and disclosure documents.

• National Flood Insurance Act.

• HPML / Section 32 HOEPA including APR and Points and Fees.

• State High Cost and Higher Priced Mortgage Loans.

• HMDA

• Escrow and Appraisal requirements.

Underwriter Analyst – October 2017 – March 2018 (Remote) American Mortgage Consultants, Inc, Denver, CO

• Explain the loan process to the applicants and use underwriting software to determine the amount an applicant can afford to borrow and pay back.

• Collect personal information and a loan application and use it to assess the borrower’s credit and financial history.

• Check all loan package documents for complete accuracy and submit any discrepancies to the loan officer/ loan originator.

• Assemble loan documentation as required necessary for verifications and underwriting such as loan files, loan packages, credit reports, and additional mortgage application paperwork.

• Make recommendations regarding loan approvals.

• Update information on processing and underwriting systems to verify, add, delete or waive conditions.

• Ensure the data integrity on processing/closing system is accurate.

• Update status daily as to incoming and outgoing documents.

• Review exception reports to ensure completion of all tasks.

• Determine success rate of meeting certain benchmarks, and update required team performance reports.

Mortgage Underwriter – October 2015 – March 2016 (Remote) Commonwealth Mortgage, Woburn, MA (Conventional loans)

• Responsible for underwriting mortgages and recommending loans for approval on all residential properties, including authorizing terms and conditions of residential commitment letters, conducting thorough credit investigations, obtaining, and validating credit information, income confirmation and down payments.

• Provided reviews loan files for completeness and accuracy, analyzing credit documents, including, but not limited to, mortgage applications, credit history, and income documents, title documents, appraisals and all applicable compliance documents Evaluated debt ratio, loan-to-value ratios, credit score, property valuation, and various other factors.

• Tax and title review, Determine and documented loan conditions and communicating requirements and/or decisions.

• Adhered to all client/lender policies and procedures, in addition to Federal, State, and/or municipal laws and regulations.

• Identifies portfolio risks resulting from the client's underlying business practices, underwriting, and/or fraud exposure.

• Participated in identifying potential challenges within the underwriting process and/or department and makes recommendations for changes to improve.

• Carry out weekly pipelines to ensure loans move forward. Mortgage Underwriter – December 2012 – July 2013 (Remote) TXL Mortgage, San Antonio, TX

• Frontline Mortgage Underwriting of residential loan applications for purchases, refinances, and streamlines. Analyze employment, credit, income, assets, purchase contracts, appraisal, title, and other documents submitted by Processing and either accept or deny documentation according to investor requirements.

• Analyze employment profile, credit strength, property characteristics, and all other information pertinent to the credit decision process on each mortgage application, as presented by the loan officer.

• Negotiate loan terms (where applicable) in order to satisfy the interests of the loan officer, the client and TXL.

• Prioritize files in Encompass queue in order to minimize turnaround time.

• Select required conditions on each deal to be satisfied by the solicitor and the broker prior to funding.

• Using the Encompass underwriting system, input: selected conditions, credit information, property details, and borrower information.

• Verify accuracy of supporting employment, down payment, appraisal, and financial documentation received.

• Correspond with loan officers to attain outstanding documentation needed to complete requirements as stipulated on the commitment.

• Responsible for being available to Processors, Closers, and other Mortgage Servicing staff in order to assist with qualifying loans and keeping them informed of the underwriting practice.

• Maintain underwriting authority in alignment with internal bank policy.

• Authorized to underwrite conforming jumbo and all other advanced credit decisions in credit policy.

• Submitted loans via internal Desktop Engine for findings and recommendations.

• Maintained 98% and higher on all files Audited.

• Responsible for the review of appraisals and title.

• Balanced the need for loan-volume growth with the equally important necessity of optimum underwriting quality to minimize risk while maximizing profitability.

• Ensured loan submittals met internal and external eligibility requirements. Gained extensive experience in underwriting FHA, VA and Fannie Mae loans.

• Provided meticulous attention to detail in underwriting mortgages. Evaluated the financial strength of borrowers to determine risk and repayment capacity.

• Leveraged knowledge of loan products to help restructure turned-down loans for subsequent approvals.

• Maintained compliance with lending, underwriting and government requirements.

• Demonstrated excellent follow-through with loan officers, loan processors and management throughout all phases of the underwriting process.

• Work closely with processing teams and the sales department to achieve management deadlines and customer satisfaction.

• Assist in resolution of post-closing audit findings.

• Conduct research on mortgage documents such as title, homeowner's insurance policies, and flood certification to update guidelines.

• Obtaining missing documentation and deficiencies with the executed package after closing. Bank Fulfillment Manager – First Mortgage Processing and Underwriting, 2005 – March 2012

USAA Federal Savings Bank, San Antonio, TX

• Selects, develops, and supports employees in fulfillment of our Corporate Mission. Provides coaching and feedback that leads to sound business results. Manages employee performance and facilitates professional development and career progression. Ensures employees understand how the tasks they perform support the Operating State.

• Proactively identifies opportunities to improve operational effectiveness. Implements and monitors processes and performance standards. Provides feedback for improvements to process and product owners. Removes obstacles and champions change.

• Manage teams focused on compliance, operational, and financial reviews.

• Achieves optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate solutions.

• Ensures loan requests are completed in accordance with prescribed policies, procedures, guidelines, and regulations. Maintains expert knowledge of one Bank product and expands knowledge to additional products.

• Interviewed, trained, supervised and evaluated employees.

• Identifies and resolves conflicts between public and bank, employees and management, clarifying work relationships and alleviating communication problems

• Attends weekly and monthly Staff meetings, takes minutes, and handles all Staff correspondence and directives

• Writing and delivering performance evaluations

• Managed a team of employees responsible for rendering and communicating decisions that most effectively mitigate risks in loan portfolio and investor products.

• Developed employees through regular coaching and feedback that leads to improved results.

• Executed process improvements and leads organizational process changes.

• Ensured underwriting practices are in compliance with policies, procedures, and regulatory requirements.

• Managed, selected, developed, and supported employees in fulfillment of our Corporate Mission. Provided coaching and feedback by managing employee performance, quality metrics, and facilitating professional development to lead to sound loan portfolio or investor underwriting business results.

• Proactively identified opportunities and solutions to improve operational effectiveness. Implements and monitors processes and performance standards and provides feedback for improvements.

• Achieved optimal productivity through managing workload volumes, production service level objectives, quality metrics, staffing, training needs, and identifying and implementing appropriate solutions.

• Maintained up to date knowledge of underwriting business for bank products including industry and investor, regulatory updates and trends. Made appropriate credit decisions within authorized lending authority and resolves escalated underwriting issues. Negotiated complex loan/credit files, including insider loans, and other specialized loan products and complex member escalations within Real Estate and/or Non Real Estate Lending Products.

• Assisted staff with difficult procedures, credit decisions and fraudulent activities. Assisted in the development to formalize underwriting processes to insure maximum efficiency and control expenses. Recommended changes to credit policy to ensure lending objectives are achieved and adherence to regulatory compliance.

• Maintained a high standard of loan quality for delivery to investors or loan portfolio and maintains investor guideline matrixes. Worked closely with end to end business partners to ensure underwriting file decisions are accurate. Senior Mortgage Processor – First Mortgage, 2003 – 2005 USAA Federal Savings Bank, San Antonio, TX

• Provided support and leadership by coaching and guiding the team in achieving performance objectives. Assisted with on-the-job training. Supported management decisions and implemented change at the unit level.

• Served as coach, SME, and mentor to the team by providing coaching and feedback to aid in the development of new skills and refinement of existing skills while keeping management informed of progress.

• Handled the most complex loan requests and member issues.

• Selected as the only individual in the department to process and close USAA Wealth Management, Insider and Employee Conventional and VA mortgage loans.

• Responsible for the audit and preparation of closing documents for all conventional and VA loans.

• Responsible for the audit and approval of Settlement Statements (HUD-1) 48 hours prior to closing.

• Make sure all loans closed are in compliance with the respective state and federal regulations.

• Auditing an average of 20 loans monthly.

• Work closely with processing teams and the sales department to achieve management deadlines and customer satisfaction.

• Assist in resolution of post-closing audit findings.

• Conduct research on mortgage documents such as HUD, title, homeowner's insurance policies, and flood certification to update guidelines.

• Obtaining missing documentation and deficiencies with the executed package after closing.

• Reviewing and analyzing new, or changes to existing, laws and regulations and determining impact on production at a practical level.

• Implementing necessary procedures, training, and/or system changes to accommodate new policies/requirements.

• Auditing loan files for compliance-related exceptions and determining possible cures/potential risks associated with the same.

• Driven for results

• Demonstrated adaptability

• Analyzed issues and made decisions

• Focused on members

• Listened effectively

• Writes and speaks effectively

Mortgage Processing Specialist – First Mortgage, 2001 – 2003 USAA Federal Savings Bank, San Antonio, TX

• Frontline Mortgage Underwriting of residential loan applications for purchases, refinances, streamlines, and construction-to-permanent loans. Analyze employment, credit, income, assets, purchase contracts, appraisal, title, and other documents submitted by Processing and either accept or deny documentation according to investor requirements.

• Processed Conventional and VA purchases, rate and term refinances, and cash-out refinances.

• Communicated and advised members of all necessary loan documentation needed for further processing and underwriting.

• Reviewed and evaluated members loan documents to include credit, income, assets, and provided an Underwriting approval or denial.

• Maintained all parties were informed of loan status. Ensured hassle-free and timely closings.

• Extensive communication with member, vendors, and third parties.

• Ordered reviewed and approved appraisals, title commitments, tax certificates, and settlement statements.

• Re-structured and counter offered on every loan whose appraised value came in low to meet member's financial obligations and at the same time, ethically ensure the maximum amount of business for USAA.

• Updated all members files daily

• Making outbound calls to members

• Entering accurate information into our web-based application and verifying the information to be correct

• Consistently funded 90% of total loans per month.

• Maintained 100% member contact.

Notable Achievements:

• Effectively coordinated the hiring of over 200 subcontractors and managed their performance

• Authorized to approve loans of up to $650,000 based on documentation requirements of secondary market.

• Head Processing Representative for Underwriting Committee

• Trained and granted Underwriting Lending Authority to processors

• Skilled in Originating First Mortgages

• Effectively created a high performing Mortgage Call Center Group that answered on average 228,000 calls with an Average Speed of Answer (ASA) of 25.6 seconds

• Developed procedures and training materials for Loan Processing

• Converted employees from call center to loan processing specialists

• Traveled to AZ and FL to facilitate the processing training

• Worked with title Vendors and implemented new process for Condo Questionnaire

• Assisted USAA's Video Communications Department in live taping modules for training

• In House Funding’s exceeded plan with an average of 107% each month

• Funded an average of $25 million loans each month

• 18 - Excellence in Achievement Awards

• 10 – Excellence in Service Awards

• Real Estate Lending Final Four Coach of the month

• Real Estate Lending World Class Coach of the month Education:

New Managers' Orientation

• Senn Delaney – Making A difference through Leadership Workshop

• Call Center Supervision

• Internet and E-mail Usage: Work and the World Wide Web

• PCI DSS Awareness training program

• Passport to Security

• Microsoft Office as a Management Tool

• Enterprise Anti-Money Laundering

• Annual Security Awareness

• Privacy Compliance

• Code of Business Ethics and Conduct

• Preventing Workplace Harassment

• Employee Handbook Training and updates for USAA

• Integrity Service

• MGIC – Evaluating The Self Employed Borrower

• Coaching for Best In Class

• Call Quality and Coaching

• Bank Boot Camp

• Leading Change Course

• USAA Title Training

• Mortgage Banking Association: Introduction to Mortgage Banking

• Mortgage Banking Association: Mortgage Loan Origination

• Mortgage Banking Association: Conventional Loan Processing

• Mortgage Banking Association: Advanced Loan Processing

• Mortgage Banking Association: Closing, Shipping, and Warehousing

• NMLS License #428986

Additional Skills:

Conversational Spanish

Microsoft Office

UNIFI

Outlook Express

REAL EC

People Soft

Encompass

ACT

Calyx

Opus Desktop

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