Customer Service Representative
Resume:
Tandrine Bray
********@*****.***
*************@*****.***
OBJECTIVES
Seeking to advance my knowledge of the pharmaceutical industry through training, growth, and experience. Desire to utilize and enhance my current skill set in an organization where I can contribute to the success of the business.
EDUCATION
Kansas City Kansas Community College
April 2010
Certificate – Pharmacy Technician
ATS Early Childhood Education – Kansas City Kansas
2007-2008
AF.L. Schlagle High School – Kansas City Kansas
2004-2008
Performing Arts Diploma
EXPERIENCE
Customer service staffing Lead Carecentrix
04/2017 - Present
As a lead of customer service representative, my responsibilities include ensuring the completion of outbound calls to patients, Doctors and healthcare providers is completed in an efficient and expedient manner while assuring compliance to federal and state regulations is affirmed.
Responsible for doctors and case management correspondence and the satisfactory interaction between customers, home health care and durable medical equipment providers.
Escalation point for customer and doctors concerns both phone and email/Ecins inquiries. Verification of account information and account maintenance.
Lead and answering Questions through skype to ensure new reps are up to date with new information
Assist the supervisors with new work assignments as needed.
Pharmacy Technician Med4Home Pharmacy
02/2015-04/2017
As a senior customer service representative, my responsibilities include ensuring the completion of inbound and outbound calls to patients is completed in an efficient and expedient manner while assuring compliance to federal and state regulations is affirmed.
Responsible for customer correspondence and the satisfactory interaction between customers and the pharmacists.
Escalation point for customer concerns both phone and email inquiries. Verification of account information and account maintenance.
Lead training classes for new representatives to ensure their readiness for the work environment.
Assist the managers with work assignments as needed.
Customer Service Associate Lowes
03/2012 – 02/2015
Cash handling, answering incoming calls,
Customers call back concerning merchandise
Enter special orders for the customers,
Ability to learn and understand computer systems and applications used in various databases used by Lowes to service their customer base
Catalog returns and exchanges
Customer service abilities with customers both in person and email/phone interactions.
Inventory maintenance including reporting, internet order completion, copy/fax/email receipts,
Assisting customers as needed
Store maintenance and clean up
Teaching Assistant Kid Zone Stony Point North
06/2010 – 02/2011
Assist and organize activities in the attempt to stimulate physical mental and social growth of children.
Provided support to students and teachers, including supervision of students during class and cafeteria periods.
Graded students work, performed photocopying class materials and communicated with students’ parents to inform parents of student progress.
Administrative Assistant - Temp the ED Center
11/2009 – 05/2010
Answering phones, photocopying, filing, faxing, recording test scores and attendance using Microsoft excel, looking up students transcript and organizing health fair.
Administrative Assistant Kansas City Police HQ
05/2009 – 10/2009
Provide customer assistance; filing; answering phone in a professional manner; faxing, retrieving police reports, cash
handling, photocopying and background checks
SKILLS
£ Windows XP/Windows 7
£ Microsoft Word, Microsoft Excel£
Ecins
Forwarded Message
From: Tandrine Bray <*************@*****.***>
To: Tandrine Bray <*************@*****.***>
Sent: Saturday, February 22, 2020, 02:36:23 PM CST
Subject: 2020 resume
TandrineBray
2/22/2020
14980 W 123RDCIR Olathe KS
*************@*****.***
********@*****.***
OBJECTIVES
Seeking to advancemy knowledge of the pharmaceutical industry through training, growth, andexperience. Desire to utilize and enhance my current skill set in anorganization where I can contribute to the success of the business.
EDUCATION
Kansas City KansasCommunity College
April 2010
Certificate –Pharmacy Technician
ATS Early ChildhoodEducation – Kansas City Kansas
2007-2008
AF.L. Schlagle HighSchool – Kansas City Kansas
2004-2008
Performing ArtsDiploma
EXPERIENCE
Customer servicestaffing Lead Carecentrix
04/2017 - Present
As a lead ofcustomer service representative, my responsibilities include ensuring thecompletion of outbound calls to patients, Doctors and healthcare providers iscompleted in an efficient and expedient manner while assuring compliance tofederal and state regulations is affirmed.
Responsible fordoctors and case management correspondence and the satisfactory interactionbetween customers, home health care and durable medical equipment providers.
Escalation pointfor customer and doctors concerns both phone and email/Ecins inquiries. Verification of account information and account maintenance.
Lead and answeringQuestions through skype to ensure new reps are up to date with new information
Assist thesupervisors with new work assignments as needed.
Pharmacy Technician Med4Home Pharmacy
02/2015-04/2017
As a seniorcustomer service representative, my responsibilities include ensuring thecompletion of inbound and outbound calls to patients is completed in anefficient and expedient manner while assuring compliance to federal and stateregulations is affirmed.
Responsible forcustomer correspondence and the satisfactory interaction between customers andthe
pharmacists.
Escalation pointfor customer concerns both phone and email inquiries. Verification ofaccount information and account maintenance.
Lead trainingclasses for new representatives to ensure their readiness for the workenvironment.
Assist the managerswith work assignments as needed.
Customer ServiceAssociate Lowes
03/2012 – 02/2015
Cash handling,answering incoming calls,
Customers call backconcerning merchandise
Enter specialorders for the customers,
Ability to learnand understand computer systems and applications used in various databases usedby Lowes to service their customer base
Catalog returns andexchanges
Customer serviceabilities with customers both in person and email/phone interactions.
Inventorymaintenance including reporting, internet order completion, copy/fax/emailreceipts,
Assisting customersas needed
Store maintenanceand clean up
Teaching Assistant Kid Zone Stony Point North
06/2010 – 02/2011
Assist and organizeactivities in the attempt to stimulate physical mental and social growth ofchildren.
Provided support tostudents and teachers, including supervision of students during class andcafeteria periods.
Graded studentswork, performed photocopying class materials and communicated with students’parents to inform parents of student progress.
AdministrativeAssistant - Temp the ED Center
11/2009 – 05/2010
Answering phones,photocopying, filing, faxing, recording test scores and attendance usingMicrosoft excel, looking up students transcript and organizing health fair.
AdministrativeAssistant Kansas City Police HQ
05/2009 – 10/2009
Provide customer assistance;filing; answering phone in a professional manner; faxing, retrieving policereports, cash handling, photocopying and background checks
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