CYNTHIA ONYEMA

MSc. - ITIL CBAP

506-***-**** Moncton, New Brunswick ad07xo@r.postjobfree.com

Business Systems Analyst

Solutions driven business system analyst with experience in engaging cross functional teams to gather requirements and execute strategic business initiatives. Posseses experiece in delivering digital strategy and business transformation initiatives across various industries such as Financial, FinTech, and IT Service Delivery. Looking to leverage knowledge and experience into a role as a business system analyst.

Highlights of Experience

•5 years of experience in eliciting requirements, data gathering, creating executive presentations, and delivering quality software products and initiatives across the private and public sectors.

•Knowledge of banking and financial industry standards, retail banking services, customer relationship solution and technology development.

•Proven ability to articulate business requirements and further decompose them into roadmap, mockups, use cases, user stories, process modelling, flow charts or other mediums for development.

•Experience working with data, insight, and analytics teams to refine business strategy and execute opportunities to drive growth.

•Excellent stakeholder management skills shown through management of multiple stakeholders (C-suite and executive teams) and lines of business (LOB); solving issues and providing recommendations while gathering valuable requirements to resolve stakeholders’ pain.

•Led collaborative workshops and individual meetings with stakeholders (Business SME, Executive Management, IT Architects, Developers, Quality Analysts, and End Users) to ensure products are delivered within scope.

Professional Experience

Business Analyst - Royal Bank of Canada January 2023 – Present

•Collaborated with stakeholders to identify and analyze complex business problems, documenting both current state and future state business processe to maintain approved requirements.

•Demonstrated expertise in SDLC processes and requirement gathering while actively collaborating with the development team to ensure accuracy in the tracking and reporting the team’s progress towards achieving the business goal and objectives.

•Assisted in the ongoing enhancement and development of Salesforce CRM for RBC internal retail banking technology solutions to improve customer interaction and business performance.

•Created detailed documentation of use cases, design documents and prototypes to aid acceptance of the proposed solution and sign-off on acceptance criteria.

•Maintained the system backlog and created user stories that define user interface specifications, reports, process model, and system requirement using JIRA/Confluence.

Business System Analyst- Revolut App November 2020 – November 2022

Project: MultiFactor Authentication

•Translated business needs, processes, and procedures into technical requirements, focusing on mapping data flows, user story creation, backlog curation, and User Acceptance Testing (UAT).

•Delivered mobile application version of Revolut existing web applications and consolidation of features in Revolut mobile apps to about 25% increase in monthly revenue and overall customer experience.

•Developed comprehensive Business Requirements Documents, ensuring effective capture of information and alignment with project goals.

•Led User Acceptance Testing (UAT) efforts, managing test scenarios, cases, defect resolution, and obtaining UAT signoff.

•Collaborated with project stakeholders to validate business requirements and analysis through interviews, survey assessments, and walkthroughs to gain a deep understanding of stakeholder needs.

Intermediate Business System Analyst – SAP October 2018 – October 2020

Summary: This project focused on the discovery phase of the Digital Dashboard optimization initiative for SAP.

•Recommended options to increase the tracking and visibility of major incident tickets using customizable insights for Business Intelligence (BI) dashboards.

•Headed the proposed solution roadmap to achieve 35% performance optimization of system by validating workflows, process modelling and mock-ups user-friendly using Lucid chart.

•Actively participated in investigations, interviews, and requirement gathering sessions to gain a deep understanding of stakeholder needs.

•Ensured system specifications fulfilled business requirements while effectively negotiating solutions as needed.

•Created comprehensive documentation to support analysis of information and facilitate knowledge sharing.

•Participated in project planning, estimating work efforts, and scoping release deliverables.

EDUCATION and CERTIFICATION

•Crandall University - Moncton, Canada - Master of Organization Management - 2022

•International Business School - Budapest, Hungary - Bachelor of Science in Business and Diplomacy - 2019 •

•Axelos - IT Infrastructure Library (ITIL) V4

•IIBA - Certified Business Analysis Professional (CBAP) – (In View)

TECHNICAL SKILLS

Data Analysis and Visualization Business Analysis Stakeholder Collaboration Requirements Documentation Use Case and Specification Development Test Planning User Acceptance Testing (UAT) Process Improvement Problem-solving Business Process Analysis

●Project Collaboration Tools: JIRA, Confluence, Azure DevOps, Slack, MS Project, MS project and Teams.

●Documentation Tools: Lucid Chart, MS Visio and MS suite (Excel, PowerPoint, Outlook, Access & word).

●Cloud computing platforms (e.g., Google Cloud, AWS, Azure).

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