Account Management Senior Manager

TOBY P. REEVES

Coppell, TX 214-***-**** ad07xn@r.postjobfree.com Linkedin.com/in/tobypreeves

Senior Manager, Strategic Accounts

SUMMARY

Experienced and detail-oriented Account Management professional with 15+ years in the healthcare and insurance sector. Specializes in fostering strategic partnerships with C-suite executives and cultivating long-term relationships with health plan clients, enhancing organizational performance, and driving revenue growth. Committed to ensuring exceptional client satisfaction, demonstrated through successful management of contract renewals, negotiation of favorable terms, and the seamless execution of account plans. Proficient in identifying growth opportunities and maximizing client partnerships through a comprehensive understanding of value-based care programs and principles, consistently delivering exceptional results in healthcare account management.

COMPETENCIES

• Strategic Account Planning • Client Relationship Management

• Contract Execution & Confidentiality • Leadership & Internal Teams Collaboration

• Program Management • Effective Problem-solving & Communication

EXPERIENCE

CAREGIVING

CAREER BREAK APR 2022 – APR 2023

Needed to take a break to care for my elderly father during his three major surgeries over 12 months. That is now resolved. I was able to utilize that time to improve my communication, financial management, time management, problem-solving under pressure, and long-range planning skills. I'm eager to return to the Healthcare Industry as a leader in Account Management or Senior Account Management.

SR. NATIONAL ACCOUNT MANAGER - REMOTE

CERIS HEALTH APR 2021 – APR 2022

CERIS Health is a payment integrity leader in claim accuracy, review, and repricing, combining clinical expertise and cost-containment solutions with 186 employees and approximately $186M in annual revenue.

Oversaw Itemized Billing Review and Payment Integrity products for client accounts, covering post-implementation and ongoing phases, including DRG Validation.

• Using Client Relationship Management and Strategic Account Planning, managing a diverse portfolio of 6 National Health Plans with a 100% client retention rate.

• Provided sales support to the Sales Vice President throughout the sales process, including presenting service overviews to clients resulting in 2 new contracts being signed in year 1.

SR. ASSOCIATE, ENGAGEMENT MANAGER, INDIVIDUAL MARKETPLACE - REMOTE

WILLIS TOWERS WATSON MAY 2016 – OCT 2020

Willis Towers Watson operates as an advisory, insurance broking, and solutions company. With over 40,000 employees and over $8.66 Billion in annual revenue.

Led the onboarding of 25+ Fortune 500 companies onto WTW's Individual Medicare Health Exchange (Via Benefits).

• Collaborated with internal teams using relationship building to ensure program readiness prior to launch resulting in a 100% success rate for new implementations over the course of 4.5 years.

• Strengthened relationships with C-level clients, earning their trust and confidence to enhance their retirees' health benefits trust going forward onto the Via Benefits Exchange.

• Supported the VP of sales during the Request for Proposal (RFP) stages to build client confidence in Via Benefits sales conversions.

NATIONAL ACCOUNT DIRECTOR

HEALTH MANAGEMENT SYSTEMS (HMS) OCT 2010 – MAY 2016

Providing advanced healthcare technology solutions, the company employed over 2,425 people and generated nearly $600 million in annual revenue.

Managed 17 National Accounts and led a team of five account managers responsible for a nationwide territory, focusing on exceptional service, including financial analysis, strategic planning, and client relationships with C-suite clients.

• Tailored monthly and quarterly financial and product reports for C Suite Executives, ensured on-time project delivery, tracked revenue for HMS's CFO, and provided cost-saving advice through long-term client relationship building.

• Achieved a 100% contract retention rate for all 17 accounts by providing exceptional customer service and contract execution year over year using strategic action planning & long-term relationship management.

• Led a team of five Account Managers responsible for managing day-to-day client relationships, achieving revenue targets, identifying growth opportunities, and providing daily customer support, resulting in nearly doubling our revenue growth target by approximately 200%.

NATIONAL MANAGER – ACCOUNT MANAGEMENT ISCRIBE CONSULTING - REMOTE

CVS HEALTH JAN 2008 – JUN 2010

CVS Health is a prominent American healthcare company with over 300,000 employees generating over 322.5 billion dollars in annual revenue.

Oversaw daily operations at iScribe Account Management and iScribe Consulting, managing 17 field employees in 16 states and serving over 3,000 end-user customers.

• Managed overall increase of total iScribe prescriptions by 20,730,215 scripts from 625,888 scripts, leading all e-prescribing companies in the industry in percentage increase during the same period using strategic account management plans for all states.

• Directed enrollment/implementation of the iScribe tool to over 3000 new users countrywide while obtaining targeted utilization of 90% within 60 days of deployment, leading all e-prescribing companies in new enrollment adoption and utilization.

• Achieved an industry-leading 93% customer utilization rate among High Prescriber users by tracking the metric of 65 scripts written over a rolling four-week period.

REGIONAL ACCOUNT MANAGER ISCRIBE CONSULTANT - TEXAS - REMOTE

CVS HEALTH DEC 2006 – DEC 2007

Identified, recruited, and onboarded 200+ iScribe users in Texas, spanning 100 medical practices. Oversaw end-to-end implementation of iScribe software, including hardware and software setup, practice-wide training, ongoing account management, and ensured continued utilization among Texas iScribe users.

• Successfully closed over 200 end-user contracts on iScribe throughout Houston, San Antonio, Austin, Dallas, and Fort Worth in 2007 using cold leads.

• Produced company-leading territory utilization results of 90% on iScribe in 2007, using metric of prescribing 50 prescriptions over rolling six-week period.

• Received annual review of “significantly exceeds expectations,” which is reserved for only 1% of entire company.

EDUCATION

Bachelor of Communication – COMM TECH – The University of Texas at Arlington

Computer skills: MS Office, MS Project, Salesforce, Tableau, Jira, Power Point, & Excel

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