Restaurant Management/Serving/Bartending

Valerie J Bullock

248-***-**** ad07wt@r.postjobfree.com

Summary

I’m looking for a career with an innovative restaurant that allows me the opportunity to constantly develop my skills while contributing to the growth of the business. I’m very detail-oriented, able to multitask, and am highly energetic. Through years of customer service experience and extensive training, I’ve gained a wide range of skills in communicating effectively with customers and employees. As a real-estate agent, I’ve learned exceptional time-management skills and have learned a variety of new systems quickly and effectively. Professional Experience

North American Bancard

Partner Relations Advisor I - (8/2022 - Present)

● Answered in-bound calls from sales partners and provided necessary support to help and to resolve issues.

● Actively worked with sales partners with sales orders, statement requests, front end credits, bonus issues, residual issues, agent profiles, ELAP, cancellations, and call tags.

● Learned, developed, and maintained an in-depth knowledge of industry products, services, competitor offerings, and am able to articulate the competitive advantage of our company. V. Bullock Bartending

Private Event Bartender - (11/2021 - Present)

● Created a marketing plan and established an online presence through website creation and advertisements.

● Established strong relationships with clients by building rapport and having a deep understanding of client's needs, resulting in a 75% word of mouth client referral.

● Quickly mixed and served multiple drinks while working alone.

● Self-Employed/Managed my own business.

Gran Castor

Assistant GM (3/2021 - 3/2022)

● Led a great FOH Staff by supporting, instructing, assisting, and organizing.

● Held FOH meetings, successfully implementing contests for sales, updating inventory, keeping the group in a positive mindset, encouraging group support, and introducing new specials.

● Handled guest-related issues in a kind and courteous manner.

● Organized server sections/layout, managed reservations and walk-ins. Ensured that the restaurant ran smoothly.

● Managed staff money/tips at the end of the night, balanced till. Keller Williams

Real Estate Agent - (1/2018 - 3/2022)

● Created and implemented a marketing plan each quarter, resulting in 30% increase in sales.

● Increased annual sales by 40% resulting in 71 homes closed.

● Negotiated on behalf of clients, ensuring clients received the most favorable contractual terms.

● Self-Employed/Managed my own business.

● Maintained a CRM database of over 900 clients.

Comida - Denver

Assistant GM/General Manager - (5/2015 - 11/2017)

● Conducted daily FOH shift meetings to ensure all team members were up-to-date on all menu changes, daily reservations, and expectations.

● Successfully led a FOH team of 25 staff members at an extremely busy restaurant in downtown Denver.

● Ensured all restaurant staff maintained work and safety standards by conducting safety and standard huddles, and making on the spot corrections in a professional manner.

● Kept track of financial records, maintained till, hired and fired FHO staff, cut staff as needed, and paid out servers at the end of each shift.

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