Sophie Cooper

San Francisco, CA ad07wm@r.postjobfree.com 415-***-****

Work Objective: Dedicated and highly adaptable recent graduate with a B.A. in Psychology and Business minor with a strong background in customer service, peer education, and social media strategy. Seeking an interpersonal role through Human Resources, Recruiting, or Social Media Marketing. EDUCATION

B.A. Psychology, Minor in Business May 2023

San Jose State University (SJSU), San Jose, CA

GPA: 3.76, Magna Cum Laude

President’s Scholar: Academic award for being in the top 10% of SJSU undergraduates WORK EXPERIENCE

Retail Sales Aug 2023 - Present

Noe Valley Bakery, San Francisco, CA

● Developed multitasking and immediate troubleshooting while serving 200+ customers per shift during fast-paced operations.

● Utilized upselling and communication skills resulting in high customer satisfaction. Peer Educator: Embedded Tutor Jan 2022 - Dec 2022

SJSU Peer Connections, San Jose, CA

● Supported and tutored 50+ students outside and inside the embedded course (Psychology Writing Workshop and First-Year Writing). Tutored and mentored students to improve in their courses and college success.

● Recognized by 2 supervisors for actively adhering to directions by being attentive in weekly meetings. Interactive meetings involved developing leadership, mentorship, and tutoring skills. Scooper Associate Feb 2020 - Jun 2021

Salt and Straw Hayes Valley, San Francisco, CA

● Successfully adapted to rapidly changing work conditions and safety protocols during the COVID-19 pandemic, ensuring safety compliance among customers as well as ensuring business continuity.

● Exceeded management expectations by working at the highest grossing location with 200+ customers, resulting in winning an in-house competition making the most cones among staff. ACTIVITIES

Study Abroad Jan 2023

International Food Culture Course, Tokyo, Japan

● Adapted and navigated a foreign environment safely and orderly as the assigned “group leader” for a group of 4 students.

● Immersed in cultural activities during a 2-week trip to further understand Japanese food culture. Social Media Committee Jan 2022 - May 2022

Peer Connections @SJSU, San Jose, CA

● Increased engagement by developing social media strategy, resulting in a post receiving high engagement by reaching 650+ new accounts and 1,250+ accounts total.

● Managed the organization’s Instagram @sjsupeerconnections by designing and sharing monthly outreach posts to encourage students to utilize Peer Connections resources using Canva. ACCOMPLISHMENTS AND SKILLS

● Skills: Utilized Social Media to improve outreach, College Reading and Learning Association

(CRLA) Level 1 certified, Graphic Design through Canva, Microsoft Office, Google Workspace.

● Strengths: Empathizer, Commander, Time Keeper, Brainstormer, Analyst.

● Interests: Social Media, Activism, Drag, Language Learning, Travel, Acting.

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