Michelle Faulk

**** ***** ****** ****

Cleveland, Ohio 44109

216-***-****

ad07w3@r.postjobfree.com

Motivated, outgoing professional with an extensive career in financial services, seeking full time employment with a well-established company.

Summary of Skills

Team Leadership

Sales

Notary Public

Training

Financial expertise

Data Entry

Relevant Employee Experience

Checksmart

Customer Service Representative June 2019 to December 2019

Cashed checks, made loan payments, bill payments, western union

Balanced store

Opener/closer

Balanced safe

Distributed cash

Lend Mark

Loan Servicing Specialist November 18 to April 2019

Data Entry

Collection Calls

Notarize loan documents

Key Bank

Data Entry Specialist February 2017 to March 2019

Processed return mail.

Use of 10-key calculator

Data Entry

First Federal Lakewood

Financial Counselor September 1991 to August 2016

Responds to customer inquiries regarding lending products and rates; explains lending products and services offered through the branch; takes consumer loan applications and completes required disclosures; follows-up on the processing and closing of loans; responds to customer inquiries regarding status of loan application.

Cross-sells bank’s products and services by using insights gained about the customer’s needs; provides investments, mortgages, and business banking referrals, follows up on referral opportunities.

Operates a teller window; maintains acceptable outages based on Branch Operation guidelines; maintains appropriate teller cash limits; follows policies and procedures to ensure compliance for branch audits, etc.

Assists in performing back office duties which includes completing branch reports, balancing the ATMs, processing night/mail deposits, and filing; opens and closes branch locations in a secure manner as needed.

Responds to customer inquiries regarding savings products and rates; explains savings products and services offered through the branch; opens and closes accounts with accuracy and in accordance to bank policies and regulations.

Supervises employees, provides direction, coaches, trains and develops, and manages performance to company goals and expectations.

Education

High School Diploma

North Royalton High School North Royalton, Ohio

June 1986

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