CAROLYN BENJAMIN

**** * ******* **, ******, TX **216 · 972-***-****

ad07vo@r.postjobfree.com

Seeking a job with a company that offers long term growth.

SKILLS

Certified Sterilization Technologist

Certified CPR, AED and First-Aid Recognition

Proficient of Microsoft Office including Word, Excel and Power Point

Manage databases such as Microsoft Access

Use of telephone and fax machine

10-key by touch and ability to type 45 WPM

Skilled at learning new concepts quickly while working under pressure

Excellent organization skills with high attention to detail

Ability to manage processes and analyze Information

Superb communication skills

Natural leader

EXPERIENCE

Jul 2022 – Present

Transamerica Life Insurance

Dallas, TX

Registered Call Center Rep

Responsible for providing accurate and complete information pertaining to traditional product

Work as part of a team that is empowered to go above and beyond

Outstanding customer service

Answering calls and responding to customer

Accessing customer accounts and policy schedules

Providing customers with detailed information about policies and products

Forwarding customers to sales agents when a policy needs to be initiated or upgraded

Mar 2020 – June 2022

Parkland Health Hospital

Dallas, TX

Environmental Service Tech

Provides environmental services to PHHS units and internal/external customer service

Assuring sanitation, cleanliness, and safety in a timely manner

Performs a variety of cleaning activities such as sweeping, mopping, dusting, polishing and sanitation

Promotes harmonious relationships with all contacts

May 2018 – Feb. 2020

Lead Tag

Dallas, TX

QA

Listens to calls and give customer feedback

Aug. 2010 – Apr. 2018

West Asset Management

Sherman, TX

Bill Collector

Collected delinquent medical bills and Sprint cell phone accounts

Called customers and offered solutions on how to handle their debt

Processed settlements

Sent out notices to customers for overdue accounts

Maintained files on the financial status of the accounts

Nov. 2006 – Jul. 2010

Red River Regional Hospital

Bonham, TX

EVS Technician

Cleaned and sanitized Emergency Room and Intensive Care Unit departments

Wipe clean any residue left behind by applying cleaning agents to ensure that no harmful agents were left behind

Use and maintain buffers and extractors in a safe manner and ensure that they are properly stored away after use

Collected soiled linens from patients’ rooms and ensure that they are transported to the laundry room

Coordinate efforts with procurement managers to ensure constant supply of cleaning items

Clean and disinfect vents, furniture, woodwork and bathroom fixtures such as showers and taps

Wash down sinks and toilets by performing spot cleaning services and sanitize bathrooms properly

Vacuum and shampoo carpets and rugs in patients’ rooms, lobby areas and staff offices

Make beds and ensure that trash is taken out and disposed of several times a day

Jul. 2004 – Oct. 2006

McDonald’s Restaurant

Dallas, TX

Shift Manager

Counted inventory, safes and tills

Assisted crew to provide customer service

Assisted customers with the ordering of their food at the front register and drive through window

Operated cash register

Cleaned the store

EDUCATION

January 1, 2021

National CPR Foundation

Dallas, TX

Certificate of Completion of CPR, AED and First-Aid

November 28, 2020

SIPS Training & Development

Dallas, TX

Certificate of Completion of Sterilization

2004 Graduate

Whitewright High School

Whitewright, TX

High School Diploma

REFERENCES

Will furnish upon request

Contact this candidate