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Customer Service Appointment Coordinator

Location:
Nashville, TN
Salary:
$17 an hour
Posted:
November 16, 2023

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Resume:

Sarah Olsway

Columbia, TN

ad07vm@r.postjobfree.com

+1-831-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Appointment Coordinator and Agent Assistant

Vik Dugan, AO Innovate - Remote

September 2020 to Present

• Call and set appointments with current policyholders for the agent to meet with.

• Helped end the year as #1 Rookie of 2020.

• Created and implemented new SOPs regarding interactions with policyholders and on giving great customer service.

Assembler Technician

National Assemblers, inc. - California

September 2022 to March 2023

• Completed complex and advanced assembly of products according to established specifications and instructions.

• Completed installation, repair, inspection, reassembly, replacing, refitting, and adjusting products as required.

• Interact directly with customers to meet customer expectations and product specifications.

• Build rapport with customer in their home to make the assembly a more memorable experience.

• Kept a 4 out of 5 star rating.

Assistant Supervisor

EDUCATIONAL TESTING SERVICES - Castroville, CA

February 2008 to January 2022

• Admit students taking the SAT and distribute test materials.

• Notify the supervisor of errors, problems or disruptions so a Irregularity Report can be submitted.

• Secure SAT Testing materials at all times.

• Follow the script in the test day manual exactly to ensure that all students get a fair advantage. Merchandise Service Coordinator

Ulta Beauty - Gilroy, CA

May 2018 to March 2019

• Removed damaged, out-of-code, not-in-set and discontinued items from displays.

• Established strong vendor relationships to maintain and support business.

• Monitored and analyzed sales records and consumer purchasing trends.

• Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility.

• Led merchandise selection, pricing, planning and marketing. Animal Care Technician

Charles River Laboratories via Kelly Scientific - Hollister, CA January 2018 to April 2018

• Boosted animal health for Pups and Pregnant mice  by carrying out optimal feeding and watering schedule.

• Maintained clean and organized areas to promote animal wellbeing.

• Managed inventory of mice, supplies, feed, bedding and maintained optimal storage to meet expected needs.

Sales Associate

Sunglass Hut / Luxottica Retail - Gilroy, CA

October 2017 to January 2018

• Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.

• Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.

• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

• Approached each problem with fresh mind and analytical strategies to quickly resolve concerns. Inventory Specialist Supervisor

RGIS Inventory Specialists - Salinas, CA

May 2017 to October 2017

• Managed a team of 6 for inventory events. As well as solo inventory events.

• Always stepped up and filled in when the event was short specialist.

• Transported Co-workers to job site in the company van to events.

• Proficient with RM 1 and RM 2 inventory machines.

• Proficient in Microsoft office, Windows and Apple Operating Systems. Certifications and Licenses

Driver's License

Assessments

Work style: Reliability — Proficient

November 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Analyzing data — Proficient

May 2020

Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Detail-oriented and can easily transition from one task to another. Can easily build a rapport with clients/customers quickly. Outgoing and fun to work with.

Can think outside the box to solve problems or situations that may occur. Takes initiative to see things run smoothly or more efficient.



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