BABANPREET KAUR

Brampton, ON L*R*B*

+1-289-***-****

ad07ve@r.postjobfree.com

AVAILABILITY:

Monday-Sunday (full time open)

EDUCATION:-

10th Grade (Matriculation) March, 2016.

Grades :- 591/650 = 90.92 %, A+

From :- Baba Dalip Singh Memorial Public Senior Secondary School, Nangal Lubana, Distt. Kapurthala, Punjab, India under Punjab School Education Board

12th Grade (Senior Secondary) March, 2018.

Grades :- 341/450 = 75.77 %, A

From :- Hindu Kanya Collegiate School - Kapurthala, Punjab, India under Punjab School Education Board

Bachelor of Science (Information Technology) May, 2022.

Grades :- 1857/2300 = 80.739 %

From :- Kanya Maha Vidyalaya – Jalandhar, Punjab, India under Guru Nanak Dev University, Punjab

●Graduation with Distinction, [Semester2 and 4, 2020 and 2021]

●3.23 GPA

●Ranked 80.74% in Class

●Recipient of [University Toppers Awards], [Semester 1 and 2, 2020]

●Recipient of [Mrs. Mohinder kaur Randhawa Award for Excellence in Computer Science], [Semester 3 and 4, 2021]

●Recipient of [University Toppers Awards], [Semester 5 and 6, 2022]

●[Top Position], [2020] from [Guru Nanak Dev University]

●Member of [Social Group Club], [2020] to [2021]

Current Education :- Graduate Certificate in Information Technology May, 2023 till April 2024.

From :- Algoma University at Brampton Campus, Canada(Originally in Sault Ste. Marie).

In First Semester ( 80%, 15 credits)

PROFESSIONAL SUMMARY

Dedicated person with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

SKILL

Front Desk Operations

Complex Problem Solving

Guest Registration

Active Listener

Staff Management

Conflict Management

Team Collaboration

Confirming Transactions

Time Management

Hospitality Service

Microsoft Office

Quick Learner

WORK EXPERIENCE

** Front Desk Receptionist, 06/2022- 12/2022

Hotel B1—Kartarpur, Punjab

Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

Resolved customer issues quickly and notified supervisor immediately when problems escalated.

Collected room deposits, fees and payments.

Entered customer data into room system and updated information whenever patrons changed rooms.

Maintained transaction security by verifying payment cards against identification.

Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.

** Technical Support Executive, 12/2019-05/2020

Idea-- Chandigarh, India

●Developed and implemented training initiatives for new hires.

●Analyzed and developed service goals for in-bound call center.

●Increased customer satisfaction ratings.

●Retained existing clients and developed new accounts by extending high quality and efficient support service.

●Cultivated procedures and standards for system monitoring, investigation and maintenance.

●Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.

** Tuiting at home – Nangal Lubana, Kapurthala, Punjab, India (09/2020-04/2022)

Mathematics, English, Science, Punjabi, Hindi, Social Studies, Environment Education, General Knowledge, Agriculture etc.

** Sales Representative in Business Marketing at UNITED WEST MISSISSAUGA, Mississauga, Canada. From 27th June 2023 till 31st August 2023.

**Training Manager (Sales Representative ) in Business Marketing at UNITED WEST MISSISSAUGA, Mississauga, Canada. From 1st September 2023 till 3rd October 2023.

** Current job as a Warehouse Associate in Gap Distribution Centre in Brampton, Canada. From 11th October 2023.

LANGUAGES

English

Punjabi

Hindi

Contact this candidate