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Customer Services, dispatch, collections, multiple line phones

Location:
Odessa, TX
Posted:
November 16, 2023

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Resume:

SHARMIN MERRITT

**** ***** ***, ******, ** ***** 432-***-**** ad07v8@r.postjobfree.com

Summary I wish to obtain employment in a fast paced, detail-oriented atmosphere that would best utilize my skills and provide new learning experiences.

SKILLS/EDUCATION

Midland High school graduate

2 years Midland College

General:

· Computers/fax/calculators/printers/multiline phones

· Collections

· Insurance verification & precertification

· MS office, Microsoft (excel & word)

EXPERIENCE

May 2020-August 2023

Dispatch Manager, HVAC Experts, Odessa, TX 79761 432-***-****

• I answered multi-line phones, scheduled jobs to the appropriate technician, out bound/cold calling to find leads, manage technicians on call schedule, updated multiple spreadsheets to help with budgeting, collected payments and general customer service.

March 2015-May 2020

Corrosion Tech, DLD Corrosion, Odessa, TX 79761 432-***-****

• Obtained permits for excavation, initiated 8-1-1 calls, installed cathodic protection on new and existing pipelines, adhered to all safety guidelines including hot work permits and confined space, communicated with inspectors, dispatched technicians to job locations, answered phones, maintained inventory, helped with payroll, invoicing and general other admin duties.

March 2014-May 2017

Owner, Merritt Surface Logging, LLC

· Owned and operated a mud logging company. Responsible for setting up jobs, obtaining permits, reporting geological information to designated persons within the oil company(ies), following safety guidelines, invoicing and balancing books March 2007-March

2009 & Dec 2009-March 2014

Geological consultant, Selman & Associates, LTD Midland, TX 79711 432-***-****

· Collect and analyze drilling fluid on site/drilling location

· Graph & chart data

· Report to Geologist and authorized personnel on the operations & conditions of the well

March 2009-December 2009

Front Desk/Receptionist, Advanced Neuroscience Clinic Midland, TX 432-***-****

· Answer multiline phones

· Schedule & Register patients

· Verify & obtain precertification from insurances & collect payments May 2001-May

2004, & Feb 2006-March 2007

Office Manager/dispatcher, The Waggoners Trucking, 10509 WCR 127 Odessa, TX

· Book & dispatch loads to local and OTR drivers

· Make manifest and obtain proper customs paperwork

· Payroll, order office supplies, and other general office duties References available upon request.



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