Customer Service Bilingual Spanish
Resume:
Sacramento, Ca **835
ad07uq@r.postjobfree.com
Leslie Thornton
Objective to obtain a career in an environment where I can utilize my attention to detail,customer service and collections experience as well as my analytical skills. EXPERIENCE
P K Willis – Impound Recovery Representative
2021- Present
Manage a large portfolio of car Impound accounts Nationwide. Review each account in detail to make sure all paper work is correct. Make sure client accounts are updated and comply with company guidelines. Liberty Mutual —Bilingual Spanish Customer Service 2010-2012
Licensed Insurance representative . Processed claims. Created and modified auto, home, flood and fire insurance
thru FEMA. Translated for customer from Spanish to English and English to Spanish as needed.
Chase Auto Finance —Bilingual Spanish Auto Collections Representative 2009-2010
Worked a large portfolio of various levels of delinquent accounts . Skipped traced and worked with Repo companies and processed claims. Translated for customer from Spanish to English and English to Spanish as needed.
HomEq—Bilingual Spanish Mortgage Collections Representative January 2005- November 2008
Worked with an automatic Dialer servicing delinquent mortgage loans . Reviewed loan documents for and mistakes . Helped customers with payment and modification plans EDUCATION
Sacramento City College, Sacramento, CA-Some College August 2002 - January 2005
Business Administration
John F Kennedy High School, Bellmore,Ny — Diploma June 2001
Achieved High School diploma .
SKILLS
* New hire training.
* Leadership,
Customer Service, and
Collections .
* Attention to detail
* Ability to deal with a
wide range of
individuals, and a
stressful and time
sensitive environment.
* Rational decision
making under pressure.
.* Appropriately
responded to customer
inquiries in a timely,
efficient and
professional manner.
* Interpersonal and
team work skills.
* Computer literate.
* Managed escalations
for customer and
collections.
* Organized company
projects.
* Managed sales
inventory.
* Works well in
multifaceted
environment.
* Handled large
volume of inbound and
outbound calls per day.
* Proficient in
computer skills with
Microsoft Windows,
Microsoft Word,
Microsoft Works,&
Microsoft Excel.
References
Available upon request
Contact this candidate